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Reviews of Best Western Plus Winter Haven Inn & Suites

5801 Roosevelt Dr, Winter Haven, 33884, United States of America

#1 of 19 hotels in Winter Haven

Guests' Choice

Review Score

Based on 274 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.4

  • Location

    9.5

  • Facilities

    9.4

  • Staff

    9.2

  • Value for money

    8.9

  • Free Wifi

    10.0

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Showing 1 - 25

  • Reviewed: June 1, 2024

    10
    Awesome.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Manager Kimberly is awesome. Always asking to see if we are okay.

    Stayed in June 2024

  • Reviewed: June 1, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Spacious room, large bathroom and very comfy beds. hotel in general is very clean. 2 queens and sofa enough space to fit a family. staff are very nice and hot breakfast was a great bonus. The pool was clear, and the area was very clean. The provided towels poolside, which is nice because most hotels do not.

    Stayed in June 2024

  • Reviewed: May 28, 2024

    10
    the stay was excelent
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    excelent

    Stayed in May 2024

  • Reviewed: May 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night

    The eggs served for breakfast could have been a lot better they tasted Powdery.

    Stayed in May 2024

  • Reviewed: May 23, 2024

    9.0
    Wonderful
    • Couple
    • King Room with Walk-In Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The toilet did not completely flush

    New, location, friendly

    Stayed in May 2024

  • Reviewed: May 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Walk-In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No bacon for guests at breakfast, but staff had bacon from the inner kitchen. ??????????

    New hotel , worth the 3 star rating.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    8.0
    Clean,modern good location
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower - Non-Smoking
    • Stayed 2 nights

    Breakfast could have been better - we were at breakfast when it opened and all the hot food was cold

    Clean

    Stayed in May 2024

  • Reviewed: May 19, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Water was not hot

    Location

    Stayed in May 2024

  • Reviewed: May 14, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room with Walk-In Shower - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I was hoping for a bathtub but overall it was great

    Nice clean and comfortable

    Stayed in May 2024

  • Reviewed: May 12, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    A fire alarm went off in the middle of the night and there was no explanation or apology. Some customers were in bed and woke up standing in the hallway confused about what was happening.

    Staff was friendly and cordial upon arriving.The room accommodated my party well and was clean and modern. We had ample space for everyone. Ordering food to have delivered was easy and we had everything we needed for a comfortable stay. The children enjoyed the pool and the breakfast was top notch. There were lots of options and the pancake machine was fun to watch. I would recommend and return to this Inn.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Suite with Bath Tub and Sofa Bed - Mobility Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No negatives

    Good breakfast, across the street from Legoland , friendly staff, and comfy bed.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    10
    Great atmosphere, clean and fresh!
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It was a little expensive.

    It was clean, fresh smelling and location was perfect!

    Stayed in April 2024

  • Reviewed: April 22, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool was to small

    Location was perfect for us

    Stayed in April 2024

  • Reviewed: April 20, 2024

    9.0
    Would stay here again!!
    • Leisure trip
    • Family with young children
    • Large Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Door lock didn’t work.

    Very nice and clean. We loved the outdoor games they had there. Location was perfect since we were there for legoland.

    Stayed in April 2024

  • Reviewed: April 19, 2024

    8.0
    Great stay close to Legoland and Peppa Pig theme park restaurants.
    • Leisure trip
    • Family with young children
    • King Room with Walk-In Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Only downfall about the hotel my refrigerator did not get cold really in my room

    Breakfast was a good little selection they did have bacon with eggs and pancakes. Also cereal, bagels, yogurt with your choice of toppings.

    Stayed in April 2024

  • Reviewed: April 13, 2024

    9.0
    Nice location go Legoland
    • Leisure trip
    • Family with young children
    • King Room with Walk-In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nice complimentary breakfast, comfortable beds

    Stayed in March 2024

  • Reviewed: April 10, 2024

    10
    Great Stay!
    • Leisure trip
    • Family with young children
    • Large Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Everything! 10 minute walk to Legoland Park. Nearby stores to eat and shop

    Stayed in April 2024

  • Reviewed: April 9, 2024

    8.0
    Lovely new hotel and at a good price for what is provided
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    It may have been my oversight on reading, but I found the breakfast to be a little disappointing. It said “Hot breakfast” and I was expecting more of a buffet type of breakfast I am used to seeing where “hot breakfast” is advertised. The breakfast had a good selection of items, but everything was store bought and processed, with little to no healthy options and not much fruit selection at all. The man receiving us at check in was a little sultry and odd, and needed prompting for information, which is why I gave the staff rating less than a nice smile.

    Beautiful new facility and everything smelled new and clean. The staff were generally very friendly and helpful. Lots of brand new items (iron and hair dryer in nice pouches) in the room. Spacious property and ample parking. Nice touch with a personalised greeting awaiting on the room TV.

    Stayed in April 2024

  • Reviewed: April 7, 2024

    10
    Works definitely stay at this hotel again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Can’t say anything negative.

    The hotel was in a great location for us going to Legoland. Breakfast was not gourmet, but what was offered was sufficient. Hotel was very clean, quiet at night, room service everyday came and tidied up.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfast can have better options.

    Very clean. Great location.

    Stayed in April 2024

  • Reviewed: April 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Allowing other guests to make noise late at night affects my family's sleep.

    The room and breakfast.

    Stayed in March 2024

  • Reviewed: April 2, 2024

    10
    Great location
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Great location near Peppa Pig. Big beds and nice room.

    Stayed in February 2024

  • Reviewed: April 1, 2024

    8.0
    Great
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No

    Great just what I want in morning.

    Stayed in March 2024

  • Reviewed: March 29, 2024

    8.0
    Great hotel, but miserable breakfast.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bath Tub - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast: only open until 9am which causes rush by 8.30 and kitchen books not keep up. We only tried once as it was miserable: Three warm foods: fried eggs, bacon and fried potatoes. Well they ran out of bacon completely. 8.30a onwards there was none. Eggs came 5 pcs at the time and reminded more coasters than eggs. Potatoes they had some. Even water ran out from water dispenser… Coffee machine broke, but coffee tanks at least worked as a backup. So do not count on breakfast. Also hotel prices in area are very high, I would expect little more luxurious experience for the money. This is just basic 3 starts for the price of 4 (but that is all hotels I have seen in LEGOLAND area, including resort)

    Nice clean, relatively new and modern hotel. Room was spacious enough. Area was quiet. We had connecting door room first and that let sound from neighbor in disturbingly well, but we were changed to non-door room and that removed that issue. Location is very good. There are some restaurants in walking distance. Uber to LEGOLAND is 6-7 dollars so less than parking in the park and hotel parking is free.

    Stayed in March 2024

Showing 1 - 25

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