There were many guests in the hotel who weren't really considering to be quiet during the late evening/night hours. Slamming doors kept us awake. The nightstaff wasn't really friendly or helpful and didn't got the sense that our complaint was taken seriously. Smell of cannabis vapes in the elevators, was very disturbing

The location is very near the Newark Pennstation which takes you easily to Manhattan. The cleaning service was excellent. Nice view on Manhattan from the room

Stayed in April 2024

The staff works ok, but not hyper kind - they do their job. The room smelled of cigarettes a little bit, as well as the aisle. Apart from that, no other complain.

The room is good, the bed in comfortable, the shower is good too. The hotel is great if you need a one-night sleep to catch a flight at Newark Airport - the hotel has a shuttle to there departing every hour.

Stayed in May 2024

Not enough pillows, hair dryer didn’t work. Had to pay for parking and the parking “area” was against a wall where the passenger had to make sure not to open the door too far to prevent hitting the wall.

Good location

Stayed in May 2024

You can hear people in the next room talking in bathroom. But that's bad ductwork.

Very clean and great staff. Parking was very reasonable and my car was safe. The beds were good and had a great view of NYC . The restaurant was great!

Stayed in May 2024

Location did not have breakfast when I stayed. They recommended I go to a nearby hotel for breakfast buffet. No coffee maker in room. Bathroom walls and ceiling were pealing.

Location was good, park nearby along with coffee chips and a small Whole Foods. Comfortable room with windows that opened. Paid parking on site.

Stayed in May 2024

Parking was a headache. The rooms overall could be fresher, a little cleaner. There is no microwave or Fridge. The ice did not work on two floors I checked. The area around the window is busted up and the material will flake off so be careful breathing that in.

Rooms with a window is a nice touch. Price was decent.

Stayed in April 2024

The staff in the morning didn't feel welcoming, and then I had found a bed bug in my room at around 1 in the morning, so I had gone down to the lobby just to have my room switched. What's worse is that some couple had tried to break into my room, I believe around 2, and I confronted the lady, and she was like, " Oh, im sorry, I was assigned this room" and in my head I'm like that's impossible because I was just given the pass for the room.I had overheard them saying something like trying to get a better room which I believe for their nightly activities.

It was close to the venue for my concert and the rooms looked nice, restaurants were close, and it was close to Newark Penn station

Stayed in May 2024

Shower curtain as loose and leaked water, also wasn’t aware there was a parking fee. Not very happy

Room was great, minus the shower curtain wasn’t tight and water leaked all over the place. Felt very secure and was a very comfortable place.

Stayed in May 2024

The bed was terribly uncomfortable. The lack of pillows and blankets.

The bathroom was clean. There was a mini fridge. Security.

Stayed in May 2024

We didn't like the pillows they were very flat and hard absolutely no neck support as well as the bed...no type blanket on the bed..only sheets... And the rooms didn't come with a microwave

I love the view from the room window overlooking the city it was beautiful at night, the hotel was very nice and clean... loved the bathroom shower

Stayed in April 2024

Cigarette smell in room and hallway! Dirty carpet! Extremely nasty with spills! Staff eating at counter during regular business hours.

Location

Stayed in April 2024

I wasn't aware that you can smoke marijuana in the room nowadays. Could smell it all through the hallway. And woke up in the morning time with a headache because it was lingering to our room...

Proximity to New York and the shuttle service from the airport to the hotel and from the hotel back to the airport.

Stayed in April 2024

No kitchen open for breakfast it was

Location easy to get there

Stayed in April 2024

none

stag

Stayed in March 2024

I stayed in mid April and my room was very warm! I arrived late in the evening so I figured I'd wait til the morning to ask how to get the a/c to turn on or change rooms. I mentioned it to my coworker who stayed in another room that my a/c didn't work and he said he asked and the a/c for all of the rooms was off until it got warmer outside. It was 76 degrees outside when we arrived around 9pm.. My room was hot and smelled like stale cigarettes. The vent in the bathroom must be connected to all of the rooms above and below. I heard phone calls, speakerphone, a baby crying, a couple arguing and it smelled of cannabis smoke every so often. Speaking of cannabis smoke, the elevators and the hallways often smelled of cannabis smoke during the 4 days I stayed there. There also seemed to be a lot of activity in the lobby at all times. Maybe people waiting for a shuttle bus, or waiting to talk with the front desk, I'm not sure. Every time we went through the lobby, there were 5 to more than 10 people we had to weave our way through to get between the elevators and the side door. I imagine they were all there to complain about what appears to be broken a/c units. I apologized to my coworker and told him had I known the a/c units weren't working, we would have stayed at another hotel in the area. I've never heard of such a policy, but if it should definitely be reconsidered. Sometimes an air conditioner unit isn't just for cooling but also for freshening the air. Opening the window wasn't nearly enough to do so.

The location was very convenient to my client's location across the park. The bed was comfortable. The bath was good.

Stayed in April 2024

The smell of weed and cigarettes upon entry which still was present into the morning. We did not sleep well at all. The room and bathroom were very clean, but the smell made it feel as not. Had I known I paid for a smoking room I would have made sure I purchased a nonsmoking room, not realizing smoking indoors was still a thing. We drove from the shore to attend my Uncle Roger’s birthday. He is the superintendent of Newark.

We did not go to the breakfast.

Stayed in April 2024

The parking lot was a tight squeeze, not sure where everyone else parked. There was limited spots. The room was HOT, we tried to adjust the temp plenty of times and it wouldn’t get cooler. Another guest in the elevator said her room was hot too. I thought there would be a microwave and more amenities. They had a hidden fridge.

Close to our event, they called us a taxi that only costs us $8 for being hotel guests

Stayed in April 2024

The room was so so hot with no way to turn the heat, even with the window to the outside open for 24 hrs it didn't make a difference. Even tho the restaurant was delicious, it was extremely expensive.

Room was a decent size. Restaurant was delicious.

Stayed in March 2024

Parking was tight. I was concerned because I had a rental car and hoped the car wouldn’t get damaged

Centrally located to where I needed to be for my business meeting.

Stayed in March 2024

The staff did not explain how stuff worked ,and parking attendees were rude.

It was beautiful!

Stayed in March 2024

The 1st time I asked for extra blankets nobody came . The second time I asked for 2 blankets the housekeeper gave me one and then told me I should have a blanket in my room and left. If I asked for two extra blankets I should be able to get them.

It was very close to were I had to go . Staff was nice

Stayed in March 2024

Our room smelled like cigarette smoke, which was a huge bummer especially with my allergies. Luckily we could open the window, but without a fan to move the air around it stayed Smokey our entire stay. It’s a shame because we had a very pleasant experience and everything was so clean, but the smoke smell really turned us off.

The property was clean and in a great location. Staff was friendly and helpful.

Stayed in March 2024

The restaurant closed a half hour early and there was no breakfast. Traveled to nj from Virginia and online the restaurant is open til 10 and I arrived about 925. After finding parking we got to the room at 935. Called and they were closing, unfortunately we had to order from checkers and it was cold. Couldn’t heat the food due to no microwave. In the morning we couldn’t have breakfast which was disappointing because the menus in the rooms say delivered to your room.

The rooms were clean and the hotel is nice looking

Stayed in March 2024

The hallway smelled so bad, the pillows in our room were stained and had cigarette burns on them! The rugs had stains and nightstands were not ripped down.

The housekeeper was nice and came quickly to change the pillows and clean the nightstands for us.

Stayed in March 2024