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  5. Reviews of Best Western Royal Plaza Hotel and Trade Center

Reviews of Best Western Royal Plaza Hotel and Trade Center This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

181 Boston Post Road West, Marlborough, MA 01752, United States of America

#9 of 10 hotels in Marlborough

Guests' Choice

Review Score

Based on 482 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    8.2

  • Facilities

    7.4

  • Staff

    8.1

  • Value for money

    7.3

  • Free Wifi

    7.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    Can’t think of anything at the moment

    Breakfast was very good

    Stayed in May 2024

  • Reviewed: May 2, 2024

    7.0
    Ok, but not worth the money with most amenities closed
    • Leisure trip
    • Couple
    • King Room - Accessible with Bathtub
    • Stayed 1 night
    • Submitted from a mobile device

    The heater/air conditioner was VERY loud - woke me up every time it kicked on. The pool and on-site restaurant were both closed with no advanced warning.

    Rooms clean and beds comfortable.

    Stayed in April 2024

  • Reviewed: April 30, 2024

    7.0
    It was average.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Pet Friendly
    • Stayed 2 nights
    • Submitted from a mobile device

    The indoor pool was closed, many pieces of equipment in the gym were broken or just just not working. In my room the toilet was running continuously, luckily I was able to just adjust the valve because most of the time there was no one at the front desk.

    Everything was very clean, I liked that it was pet friendly. The free breakfast was very good with a lot to choose from.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    Room was upgraded, but die to an error. Was told over the phone our room would be ready for early check in at 230pm. Arrive at 4pm and room wasn't ready. Staff upgraded to room into a suite, but the room next to us was blaring music until 2am and was up banging on the walls at 6am. Didn't get any rest, and the bar / pool wasn't opened. The whole point of the room was to have somewhere to sleep..

    The included breakfast was great.

    Stayed in April 2024

  • Reviewed: April 28, 2024

    8.0
    Hotel near Marlborough suitable for conventions
    • Leisure trip
    • Solo traveler
    • Queen Room with Mobility Accessible Tub - Non-Smoking
    • Stayed 1 night

    The manager was rude to me when there was a mix-up with my booking when I first arrived

    Breakfast was ok; the location is quite nice, with some green areas close by, and Marlborough is not far away

    Stayed in April 2024

  • Reviewed: April 28, 2024

    6.0
    Large Hotel within a short distance from Marlborough
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Pet Friendly
    • Stayed 1 night

    The manager was rude to me when there was a mix-up with my booking when I first checked in.

    The breakfast was ok, the room was quiet, the view was not bad.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    8.0
    Good Hotel but Don't Check in When the Night Agent is on the Desk
    • Leisure trip
    • Couple
    • King Room - Pet Friendly
    • Stayed 1 night

    The hotel was difficult to find in the dark because the hotel is set back from the highway and they did not have their sign on the highway illuminated. The night check in person was incredibly disorganised and could not keep a focus on what he was doing. He also swore a lot.

    The breakfast was good and the room was spacious. The hotel was nice and quiet and the bed comfortable. There was plenty of parking.

    Stayed in March 2024

  • Reviewed: March 29, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Queen Room with Mobility Accessible Tub - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    My room smelled like stale smoke. I got bit in my sleep... bedbugs?

    I liked how spacious the room was and the staff were very nice. I appreciate they provided a toothbrush and toothpaste. Roomy closet with hangers and fridge.

    Stayed in March 2024

  • Reviewed: February 22, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Accessible with Bathtub
    • Stayed 1 night
    • Submitted from a mobile device

    Noise reduction of air conditioner and refrigerator

    Excellent..many choices, pleasant staff

    Stayed in February 2024

  • Reviewed: February 9, 2024

    8.0
    Where I wanted to be but if not for that I wouldn’t go back
    • Business trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The rooms are very dated Electrical outlets loose Lamps worn out Furniture. Sofa. Looks like someone took a dump on it The restaurant and bar very limited hours But the breakfast was fantastic

    Close. To event.

    Stayed in February 2024

  • Reviewed: February 2, 2024

    8.0
    Very Good
    • Family with young children
    • Double Room with Two Double Beds - Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    Restaurant staff rude and would not take our order.

    Expo stay

    Stayed in November 2023

  • Reviewed: January 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard One Bedroom
    • Stayed 1 night
    • Submitted from a mobile device

    The fire alarm went off and we had to leave our room for 3 hours. They extended the check out time, but only by an hour. By the time we got back to our rooms, we barely had time to get ready before we left.

    Great value for the money. Beautiful lobby and loved the breakfast.

    Stayed in November 2023

  • Reviewed: December 26, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Accessible with Bathtub
    • Stayed 2 nights
    • Submitted from a mobile device

    Run down the pool looked dirty, hair floating around

    Friendly staff great breakfast

    Stayed in December 2023

  • Reviewed: December 22, 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Standard One Bedroom
    • Stayed 1 night

    The prices vary a lot. Form acceptable to totally unreasonable sometimes

    Stayed in December 2023

  • Reviewed: November 29, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard One Bedroom
    • Stayed 1 night
    • Submitted from a mobile device

    I stayed at this hotel a few years ago while under renovation. The lobby area looks nice. However, the rooms and carpeting on the upper levels are very outdated and old. The bathroom was clean but outdated. We experienced a fire drill during my stay, and the staff in the breakfast area were VERY rude. They were being selective as to who could enter while telling others they had to wait. Because of this experience, I would never stay at this location again. Racist may have played a part in their decision.

    The reception at the front desk was very friendly and helpful.

    Stayed in November 2023

  • Reviewed: October 23, 2023

    8.0
    Comfortable, cozy, good breakfast, great room space
    • Leisure trip
    • Couple
    • King Room - Pet Friendly
    • Stayed 1 night

    The ice machine was out of order.

    We liked the breakfast and the room made us feel cozy. Overall, we were happy to stay there.

    Stayed in October 2023

  • Reviewed: September 8, 2023

    6.0
    Good apart from the disappointing pool.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds and Partial View - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The swimming pool wasn’t clean. The floor of pool was green. There were bits floating. I think paint flakes of the surrounding floor. The rail by the steps into the pool was coming loose and very dangerous.

    The breakfast was good.

    Stayed in September 2023

  • Reviewed: September 4, 2023

    8.0
    Pleased!
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds and Partial View - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Receptionist was the bomb!

    Stayed in August 2023

  • Reviewed: September 1, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Deluxe Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pricey but everything in life is nowadays.

    No issues. Check in was quick and easy. Room was fine.

    Stayed in August 2023

  • Reviewed: August 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Partial View - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Noisy air condition.

    Overall service was very good. Liked the hot breakfast.

    Stayed in August 2023

  • Reviewed: August 6, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Mobility Accessible Tub - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was stuffy and the handheld shower in the tub was leaking. It was listed as a queen sized bed, but it was a full.

    The Continental breakfast is awesome. The bath chair in the bathroom was helpful.

    Stayed in August 2023

  • Reviewed: July 6, 2023

    8.0
    Clean place to stay
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    Clean place to stay

    Stayed in May 2023

  • Reviewed: July 2, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard One Bedroom
    • Stayed 1 night
    • Submitted from a mobile device

    One of the packs of sugar & milk for the complementary coffee was opened already. Maybe the customers stayed in the room before us opened and a cleaning person didn't notice. Also the bathroom fan is too weak. The bathroom gets so steamy after taking shower. The design of the bathroom sink is terrible. The fauset

    The room is very spacious.

    Stayed in July 2023

  • Reviewed: June 29, 2023

    8.0
    My grandaughter and I love this hotel and will be back for the Natural Living Expo in November
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Garden View - Non-Smoking
    • Stayed 2 nights

    pillows tub floor is slippery

    Staff is the best Breakfast better when there is a conference with

    Stayed in June 2023

Showing 1 - 25

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