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  5. Reviews of SureStay Plus Hotel by Best Western Topeka

Reviews of SureStay Plus Hotel by Best Western Topeka This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

700 Southwest Fairlawn Road, Topeka, KS 66606, United States of America

#23 of 29 hotels in Topeka

Guests' Choice

Review Score

Based on 294 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.9

  • Location

    7.6

  • Facilities

    6.4

  • Staff

    7.5

  • Value for money

    6.6

  • Free WiFi

    6.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 1, 2024

    5.0
    Fair
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was not clean - no pop in the machine … Shower was not clean - crummy shower curtain

    Mediocre breakfast but as expected No restaurants within walking distance but convenient to the interstate

    Stayed in April 2024

  • Reviewed: February 26, 2024

    6.0
    Pleasant
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was not made up at all when we arrived. It was evening. It was filthy. No maids were on duty, and we were told it should have been made up. I ended up requesting sheets, making the beds. The lady at front desk helped clean with me. We were told this was the last room. Had I not been traveling with someone, and had kids with me, would have went on to somewhere else.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    5.0
    Fair
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The clerk that checked me and my group in was twaked out, black mold in our bathroom

    How close it was to the interstate

    Stayed in February 2024

  • Reviewed: November 30, 2023

    5.0
    Fair
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The beds were as hard as a brick

    Fast service getting into a room

    Stayed in November 2023

  • Reviewed: November 1, 2023

    5.0
    Worst I have ever had
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    very poor room lighting, no elevator to second floor, some light fixtures had no light bulbs. Evan thought I made reservations the check in clerk was very unprofessional.

    breakfast

    Stayed in October 2023

  • Reviewed: October 19, 2023

    5.0
    Good for a quick stay
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The parking lot was filled with people standing around. Some dude yelling at someone on the first floor, banging on a door and cussing up a storm didn't bring the most secure feeling. The hallway carpets were dirty and the security door wasn't secure. Anyone could walk in anytime. Our room door was ajar when we got up there and it didn't lock properly. You could see into the hallway thru the gap of the door. Surprisingly, it was quiet to sleep so that was a plus as that's the only reason to stop here.

    The location was good as we were just passing thru and needed a place to stay for the night. I was able to book on the road and it was ready when I arrived. The gentleman at the front desk was super nice and helpful.

    Stayed in September 2023

  • Reviewed: September 4, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Economy King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was Hot when we arrived. Desk staff reset the ac because there was no maintenance staff. The door on the cabinet was off and placed behind the cabinet. Overall the room was clean and comfortable.

    Desk person was very pleasant and helpful.

    Stayed in September 2023

  • Reviewed: August 29, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    They were a few repairs that needed to be made.

    The hotel was clean. The service was amazing. It had a good selection for breakfast.

    Stayed in August 2023

  • Reviewed: August 7, 2023

    7.0
    It’s ok for the price
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We had a room with the door in bad condition, the hostess knew about it but still gave us the room. We were unable to open the door and it seemed like a waste of time.

    The location is very practice and the breakfast was yummy

    Stayed in August 2023

  • Reviewed: July 13, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We rented 2 rooms. We hardly had any working outlets in one room, any in the second room the air wasn't working well.

    The staff was very friendly, and the breakfast was really good.

    Stayed in July 2023

  • Reviewed: June 12, 2023

    7.0
    It was a pleasant stay, but due to my personal restrictions I would not choose it again.
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 3 nights

    There is NO elevator to the 2nd floor. I had requested a handicapped room and did not have one. Even having a couple of available shower chairs would have made a difference in my stay. Priced with the competition in the area, but lacking some of the facilities and amenities of competitors.

    The desk clerk when we checked in was (around 4 pm) was very professional, courteous and helpful. a real asset to the motel. She worked with us to get me on the ground floor, although not the handicapped room I needed. Room was clean, breakfast was plentiful and good,

    Stayed in May 2023

  • Reviewed: April 13, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Room with Spa Bath - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    could have been clearer

    Stayed in April 2023

  • Reviewed: March 20, 2023

    5.0
    sorta run down and loud
    • Leisure trip
    • Couple
    • King Room with Spa Bath - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    it needed a lot of talc

    not much

    Stayed in March 2023

  • Reviewed: February 27, 2023

    7.0
    When we arrived and checked in, we got to our suite and it had not been cleaned at all.
    • Leisure trip
    • Couple
    • King Room with Spa Bath - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our room was not cleaned.

    The breakfast was good.

    Stayed in February 2023

  • Reviewed: December 10, 2022

    6.0
    Alright for one night
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I have stayed at several Best Western’s and the breakfast was below par. The biscuits were hard and the gravy was not hot in the crockpot. There were no eggs. Only truit we’re apples. No apple juice. Staff made their waffles first before customer.

    Location was right off the highway.

    Stayed in December 2022

  • Reviewed: December 1, 2022

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Economy King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast wasn't that good, housekeeping never asked if I needed towels or anything

    No one bothered me, it was quite.

    Stayed in November 2022

  • Reviewed: November 20, 2022

    7.0
    Good
    • Business trip
    • Family with young children
    • Economy King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Curtain top was broken. Room was cold..

    Stayed in November 2022

  • Reviewed: November 8, 2022

    6.0
    average
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    shower did not have wash cloth or soap racks. breakfast location was small and did not have same food ie eggs and sausage on Monday like it did on Sunday

    location

    Stayed in November 2022

  • Reviewed: October 17, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We were greeted by the front desk and then the phone rang, instead of asking them to hold we had to wait over 5 min to check in. The pool was also about 60 degrees. The hot tub was Luke warm and was at the temperature that the pool should have been at. There were also no towels in the pool area and we didn't want to use our room ones as we were going to shower, but asking for more was inconvenient for them.

    There was a bed to sleep in.

    Stayed in October 2022

  • Reviewed: September 13, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The door kept. Sticking had to push very hard and my son got bit up in bed I was afraid of bedbugs. I had to wash e everything before I took into my home

    Stayed in September 2022

  • Reviewed: September 4, 2022

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool should stay open longer

    Nice staff

    Stayed in August 2022

  • Reviewed: September 4, 2022

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool should be open longer

    Nice staff

    Stayed in August 2022

  • Reviewed: July 22, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Nice staff, good breakfast, a bit old on the rooms etc

    Stayed in July 2022

  • Reviewed: July 20, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    upon checkout there was confusion about my bill and the person working there was very defensive and rude about it.

    Stayed in July 2022

Showing 1 - 25

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