Location…this is a terribly run down neighborhood…empty buildings… b panhandled as I was unloading my car…saw homeless in underground garage… if you’re going to have a Hilton in an unsafe part of town you should have 24/7 security outside in the parking lots! Got up twice to look outside to check my car… so although bed was comfortable I didn’t sleep well The toilet paper holder was broken and toilet paper fell out and rolled under the sink😬 the vent above yoilet was dusty and filthy… fridge barely worked Front walkway littered in cigarette butts…entryway was stifling and smelly as was the back door entry

Bistro

Stayed in June 2023

bathroom was in need of update

restaurant and bar had a good variety and staff was friendly

Stayed in May 2023

That I couldn't stay longer

The location the bar area the pool it was all very nice and the staff

Stayed in April 2023

We have stayed at this hotel before because my husband works out of town and I come in to New York to visit him. This time was not an enjoyable experience. The front desk staff is extremely unprofessional and there is absolutely no customer service whatsoever. The best service that we had was at the bistro and the servers there. Other than that the staff is extremely unprofessional. The beds are very uncomfortable and the room was not clean.

The staff in the bistro

Stayed in April 2023

My room smelled like smoke. Needs were uncomfortable

Staff was friendly

Stayed in March 2023

Bed sheets were rough, bathroom door doesn't close, bathroom fan didn't work,some outlets didn't work, no microwave,pool staff was rude, kids basically couldn't do anything in the pool without the staff complaining, The pool staff took out the pool vacuum and cleaned the pool while people were in the pool and said the kids couldn't play with the water toys because they didn't clean the pool the previous day ( so decided to clean it then while people were in it ).

Location

Stayed in March 2023

Nothing, everything was great!

Clean rooms, helpful staff, and cookies!!! The restaurant serves amazing food and cocktails. We'll be back!

Stayed in March 2023

There was dirt all over my room and found three bugs crawling down the wall

Stayed in March 2023

workers accused me and my fiancé of smoking in our room

it was beautiful room terrible customer service

Stayed in January 2023

the house keeper woke us up several times

the location

Stayed in January 2023

Nothing to mention

It was only one night on my way to Canada. It was last minute to book, i made a mistake during my booking and the lady in the morning shift helped me and fix it. Thanks to her , unfortunately i don't know her name. Also the lady in the breakfast was so helpful

Stayed in November 2022

The swimming pool and the jacuzzi are not working and nobody told us before going.

The room is big and the bed is very comfortable. The towels were very clean.

Stayed in November 2022

It was really hard to do my makeup the lighting was off. The light was really dimm in the entrance where the mirror was The light in the bathroom was too bright. I recommend a different bulb for the room entrance

I loved how clean it was, beautiful presentation. House keeping does a amazing job

Stayed in October 2022

it was filthy and the front desk was just terrible. Rude unfriendly and unhelpful. I did not hear 1 thank you, hello how are you, welcome NOTHING. My room was disgusting. I had to clean the filthy drawers, the crap spilled down walls, hairs all over bathroom floor and the bed sheet was old as dirt and when I removed the fitted sheet there were yellow stains over the entire mattress cover. when I called the front desk (which by the way this is how every receptionist greeted each call to “front desk” no matter what x of day, not sweet toned either. never: good evening how May I help you or good morning etc.) anyway the woman said there is no one here but “I’ll send somebody with new bedding but your gonna have to help him” I kid you not, I spent $1500. for 6 nites and I need to put clean linens on the bed?! I was fuming. I also filed a complaint with corporate and was told I’d hear from manger in 3 days. of course nothing. I will be calling corporate again. I cud go on but instead I will post all the lovely pictures I took to back up my words.

nothing

Stayed in September 2022

Overpriced

Location & upgrades to the hotel

Stayed in August 2022

going thru construction. I changed rooms. first one didn’t have working AC. next one needed a vacuole cleaning. carpet was gross.

on the River. A walk from downtown.

Stayed in July 2022

some floors under renovation

Location near with our Son apartment

Stayed in August 2022

When your rooms ac dosent work and you need to switch rooms at 330am, the desk gives you a 1230pm check. Was woken by housekeeping at 11am and maintenance at 1150

Loved the location and the Bistro

Stayed in July 2022

pillows & bed very uncomfortable!

location

Stayed in June 2022

The location is pretty depressing in my opinion. The facilities can do with a lot of upgradation. I saw some of this happening at my floor. The service in restaurant was pretty poor, because of inadequate manpower.

The lady who checked us in was very friendly and helpful. The check-in and check-out was very quick and easy.

Stayed in May 2022

Rooms were dirty. Overall maintenance of property was horrible. Carpets all ripped up. Cement floors covered in glue, duct tape everywhere. Moldy smell. Elevator dirty with urine smell. Bathrooms in rooms were disgusting. Water in hotel rooms were yellowish/brown. Bedding looked used (not sure if it was or not). Could have stayed in a nicer motel 6. Not worth the price at all!!!!! We used to absolutely love this hotel but it has gone so down hill. Literally in shambles and disgusting

Location. Pool

Stayed in June 2022

property is under renewal, second floor was pretty messy

breakfast and room

Stayed in June 2022

That I had to leave we had a wonderful time there thank you for the hospitality the professionalism and the politeness that you gave me and my family

The staff especially at the front desk was very considerate and always at my service to help me and I had my son and my two granddaughters with me

Stayed in April 2022

I needed assistance with wifi bust they did a great job getting me back on . Thank you . But my mane problem was there was No tv channel guide and no menus in the room . No one answered the phone for room service

Breakfast was very good

Stayed in May 2022

staff were amazing . we were close to the River Walk and enjoyed. strolling along the river.

Stayed in May 2022