Breakfast was underwhelming. Adequate but I have seen better. I was not a fan of the pillows and there was no alternative choice.

This independent is as good as a comparable chain. Fixtures are generally up to date. Staff was good. Lakeview room was nice, large. In all comparable to a quality/ comfort inn.

Stayed in May 2024

Nothing that the hotel can do anything about. People talk loudly in the halls with fairly loud doors opening and closing at all hours. Yet, so outweighed by all that is so good about this property.

Reasonably priced place that accepts dogs all while providing an exceptional view!!! We enjoy the stay at the Black Swan with staff eager to meet the needs of all customers. The room is a good size, the deck was clean and semi-private, and the view was priceless!

Stayed in March 2024

Size of the room was smaller than i thought.

It would be better if there are more cooked food options for breakfast rather than microwaving refrigerated sandwich. Also sq ft of the room was not clear.

Stayed in April 2024

Didn't like the spotty cell service and occasional internet.

I liked the view of the lake at our room

Stayed in April 2024

There wasn’t anything we didn’t like

Quiet, lovely lake view, close to town.

Stayed in April 2024

The coffee with the free breakfast was not hot. The first morning they ran out of pancake batter.

We showed up earlier than expected but our room was ready and they let us check in before 2pm. We also got a room upgrade. We had the Sunday buffet after we checked in and it was very good.

Stayed in April 2024

Couldn't find an Uber for like forty minutes.

I loved the decor, design, elegance, sophistication, lake, Indian food, night time staff, everything

Stayed in April 2024

I put a lot of faith and hope in breakfast and it was a bit lacking . The “nook” area was isolated in the back of the lodging area and there were limited opportunities for hot food. I was excited about the pancakes maker but there was no hot protein to go with the pancake.

Room was “homey” and comfortable Everything was clean

Stayed in March 2024

I had been told,I thought, in response to my question ,that I could have a room on the pond side if it was available (no one had booked them all) for no extra charge. In fact I could not-- was told I had to pay extra regardless of whether they were available.

Breakfasts, Quiet, Room TV -- all fine

Stayed in March 2024

More garbage bags in the rooms.

lady, who ran the breakfast was excellent. The staff overall were very good.

Stayed in March 2024

Clean. Cozy. Nice lake view.

Stayed in March 2024

Love the lake view and balcony/porch

Stayed in January 2024

The second floor hallway always smelled a little stale and a bit like we were entering a house full of cats. This did not impact our room in any way. Perhaps updated carpeting would help. Or just air freshener. We had two drawers in our chest of drawers that would not stay closed. It was no big deal, but it made us laugh.

We liked our room and view. Staff is extremely friendly and helpful. We enjoyed a meal at the restaurant. Our room was clean and spacious, and the bed was comfortable. The location allowed us to easily access Stockbridge, Lee, Lenox, and Pittsfield.

Stayed in March 2024

Nothing!

Friendly staff, very clean, excellent Indian food restaurant in the facility, easy access, view of the lake. Excellent place. Close to Stockbridge and the Norman Rockwell museum.

Stayed in March 2024

We only stayed for a night - just had to get away to recharge and this was the perfect place for it. Quaint little town, inn on the lake. We stayed in a king superior lakeview room and appreciated the whirlpool tub, fireplace and late checkout. The room was spacious, clean and quiet. We stayed for the Sunday lunch buffet which was spectacular. We did not encounter a lot of staff during our quick stay, but the ones we did were helpful and pleasant.

Stayed in March 2024

Breakfast was only fair

Location and very pleasant front desk staff

Stayed in January 2024

Hotel was shabby. I great need of new carpets, a paint job, welcoming lobby and public rooms.

Stayed in January 2024

Dogs barking day and night.

Breakfast was very good. Lots of variety. Our room was fabulous with gas fireplace we used and enjoyed and a spa tub we used and enjoyed. Bed was very comfortable.

Stayed in January 2024

Very load!

Location and price

Stayed in December 2023

The breakfast was a tad misleading. It did however meet our needs.

Really pretty facility. Friendly staff!

Stayed in November 2023

None

Complimentary breakfast offers lots of choices and is of good quality. Our room came with a view which is fantastic. The coffee machine in the lobby is definitely the high light.

Stayed in November 2023

Unreliable WiFi and cell phone service

Convenient location

Stayed in November 2023

You had to pay extra to use kayaks Not within walking distance to shops or restaurants

Views, size of room, on site restaurant

Stayed in October 2023

Friendly staff, clean room, great location, beautiful view from the breakfast area. We would definitely stay with you again.

Stayed in November 2023