The employee who checked us in was excellent. She was quick and friendly. Our room was ready early, as I'd hoped and we were able to get ready effectively for the wedding we were attending. Would definitely come again!

Stayed in May 2024

Booking.com charge us $35 per day per room on including the breakfast for two people. Breakfast wasn’t included. They only give us a $10 refund per day. We literally lost $25 dollars per day in our stay, so sad. They told us that this happens when you book with a third party and that the breakfast isn’t included ☹️

Stayed in April 2024

The bathroom slide door was tricky.

Modern rooms, nice lobby and bar area. Close to shops and restaurants. Friendly efficient staff

Stayed in April 2024

Mistakenly assumed there was a hot tub. There wasn't, just a tiny swimming pool. Would have been cool if there was at least a bath tub in the room but it was just a shower. It was an overall nice stay for one night, but not quite as relaxing of a stay cation as we had planned on.

Modern facility, nice look. Comfortable bed. Nice shower. Friendly staff.

Stayed in March 2024

I think a better variety of food is needed on the menu and a ventilation exhaust fan needs to be placed in the bathrooms.

The friendliness of the staff, cleanliness of the room, and that the hotel is located around a shopping area.

Stayed in December 2023

One complaint: The heating / air conditioning unit in the room was annoyingly loud.

Staff were very pleasant. We ate dinner at the bar, food was surprisingly good. Bartender was friendly and attentive. The shower in the bathroom was wonderful; hot water, high pressure flow.

Stayed in November 2023

Coffeepot --hate those kind Need microwave in room

Love the cleanliness and quiet and roominess.

Stayed in October 2023

Very clean and quiet

Stayed in July 2023

Can’t find stairs. Elevators took too long and I prefer stairs.

Everything

Stayed in June 2023

Convenient for shopping, restaurants, entertainment.

Stayed in June 2023

The sinks in the room. Splash too much water on the floor.

Location and size of the room, cleanliness of the facility.

Stayed in May 2023

TV was not working properly our whole stay there (6 nights) (we asked for it to be fixed but the solution was unplugging it). housekeeping only came once and did not change the sheets (even though we were out most of the time and we did not have a do not disturb on). to be fair we didn’t ask for them to come but we kept expecting that they would.

Overall a good comfortable hotel with good facilities: Comfy bed, good toiletries (appreciated that), good hair dryer (don’t find these in a lot of places), nice indoor pool, good gym, good food prepared by Maria and another kind guy, kind staff and very close to malls (with cinema) and bus stops. They don’t include kits like sewing or ear buds but when I needed a safety pin and asked for one they provided for a sewing kit which I also appreciated. If you have breakfast included it comes in the form of vouchers of €$10 per person per night. What is not written in the breakfast prices is that they are not including tax. Downtown Chicago accessible via express bus ride or short bus ride and train from nearby village of downers grove- ask for the schedule at reception. tickets are just a few dollars- Uber or Lyft to the city will cost a bit more but will be faster. we didn’t sit at the bar to enjoy the music but they had live music at night which was nice.

Stayed in May 2023

I have been told my the person who stayed it was a very nice breakfast.

Stayed in March 2023

The customer service was absolutely amazing! Very refreshing to know this type of customer service still exists. They genuinely care .

Stayed in March 2023

Bed was not great. Our room was close to the bar area. Thankfully, there was a door in the hall that did muffle the noise when it was closed. Overall we were pleased with our visit.

Nice building. Attractive, clean, and well designed room.

Stayed in April 2023

Bed was very hard.

Did not have breakfast.

Stayed in March 2023

location

Stayed in March 2023

Small room

FRONT DESK STAFF ARE EXCELLENT

Stayed in March 2023

Beds not comfortable need to he updated. Paper thin.

Great Staff Clean.

Stayed in February 2023

i didn’t like that there was an employee continuously looking at my boyfriend, smiling and waving MULTIPLE times as we were checking out. 1 time is fine but multiple times, it becomes very flirtatious. i felt very disrespected.

It was good.

Stayed in March 2023

The PMS was down so the staff was doing manual checkin which included copying everyone's ID and Credit Card but the worst part was that the pile of photocopies for everyone who had checked in was sitting on the counter face up so anyone walking by could see the information and/or take it!! I have video. When it was my turn I asked the agent to make sure my information was not exposed for PII and PCI compliance. He looked shocked but put my copies in a drawer although the others were still exposed. I recommend better procedures for manual operations that maintain data security.

Stay was as expected for an Aloft

Stayed in January 2023

Rooms were spacious and clean.

Stayed in January 2023

So the first room we were given had a heaater not working on an exceptionally cold night. (they fixed this by moving us). Only complain was the new room despite being identical had a much less comforttable bed, it was just clearly older and worn.

I really liked the overall amenities and the location was fantastic. Bar, convenience store, and pool all great. The overall atmosphere was extremely friendly and they sorted out an issue with our heater efficiently

Stayed in December 2022

See above

So clean and comfortable. The area it is in is awesome. Beds are comfortable. Great lighting. Needs new heat system. Noisy. Couldn't sleep. Needs better coffee pots. Needs free breakfast.

Stayed in September 2022