31 Holland St, Alexandria Bay, NY 13607, United States of America
#7 of 7 hotels in Alexandria Bay
Guests' ChoiceBased on 529 hotel reviews
6.5Cleanliness
7.0
Comfort
7.1
Location
8.3
Facilities
6.5
Staff
8.0
Value for money
6.5
Free Wifi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 16, 2024
Roberta
United States of AmericaThe bathroom was dated and needed some work. The shower doors were not as clean as they should be. I am sure it has something to do with the moisture.
The view was good. It was close to town and the staff was very nice. The bed and pillows were very comfortable. The hotel was empty so we had the pool and hot tub to ourselfs.
Stayed in April 2024
Reviewed: April 29, 2024
Knopp
United States of AmericaEverything
Stayed in April 2024
Reviewed: April 10, 2024
Meagan
United States of AmericaIt was really expensive, but that's to be expected for the eclipse I suppose. The appliances were really outdated, but it didn't matter too much. The hot water ran out pretty quickly when we were filling the jacuzzi, but it did eventually come back. The shampoo was a 2 in 1, which is awful for your hair and most places usually have them separate.
The rooms were even bigger than photos make it seem. The jacuzzi is gigantic. The pool is nice and has a great view of the castle. The staff was kind and informative about stuff going on for the eclipse. The whole place felt clean.
Stayed in April 2024
Reviewed: March 28, 2024
Jen
United States of AmericaRooms are a little dated but very clean!
They are pet friendly, which is great. I did have to pay $25 for each dog though…I’ve stayed other places that are pet friendly and only paid one fee versus 2. Thought that was a little expensive but we had no choice. The room is a pet friendly room and does have laminate flooring. The room is downstairs with an outdoor entrance and grass is right out in front of room. Convenient!
Stayed in March 2024
Reviewed: March 18, 2024
Carolina
CanadaRooms are smelly and dogs o. Our neighbors room never stop noise
Spa and the view
Stayed in March 2024
Reviewed: February 9, 2024
Michael
United States of AmericaHaving to walk across the cold parking lot to get to the indoor pool and hot tub.
We had an apartment for the weekend and it was so so so worth the upgrade. Very spacious, nice, and several areas to sit.
Stayed in February 2024
Reviewed: February 1, 2024
Joy
United States of AmericaThe room was greatly outdated, they need to put some money into their rooms.
I liked the view mostly
Stayed in January 2024
Reviewed: January 17, 2024
Audrie
United States of AmericaThe room was cold and had a poor layout
I didn’t use it
Stayed in January 2024
Reviewed: January 15, 2024
Elaine
United States of AmericaIt was very out of date and not as clean it was more like a motel stay instead of hote.
I loved the price the view was really amazing
Stayed in January 2024
Reviewed: January 13, 2024
Kellie
United States of AmericaNothing really
The quiet
Stayed in December 2023
Reviewed: December 29, 2023
Veronica
United States of AmericaNo microwave in room. The heat wasn't in when we got there and it took 2 hours to heat up because of the size of the room.
Stayed in December 2023
Reviewed: October 24, 2023
Dori
United States of AmericaNo breakfast
The view
Stayed in September 2023
Reviewed: October 23, 2023
Roberta
Canadathe railing on our small balcony was a little shaky. Had to remind the kids to not lean on it. The view of the marina was nice, but the cover is in need of a paint job. When trying to lower the heat in my room, the setting went from 70 degrees to 59 degrees- nothing in between
The rooms were older, but clean. I liked that the carpeting has been replaced with vinyl flooring. I liked that all rooms are "non-smoking". The beds were very comfortable. I liked the pool. The pool itself is small but visually pleasing. The seating area around it is comfortable.
Stayed in October 2023
Reviewed: October 11, 2023
Esther
United States of AmericaA bit difficult finding the place and room. Was confused where the restaurant was - didn't see the name on building or sign anywhere, so ate at other places. Could have used a microwave in the room.
The porch view was excellent (porch could have been wider - tight space). The coffee in the room was great. Close to events we planned to do.
Stayed in October 2023
Reviewed: October 9, 2023
Lynn
United States of AmericaCould hear the neighbors next door. Old structure.
Location was close but poor views of water. Not what we expected. Hotel is old but clean. Staff very friendly and helpful.
Stayed in October 2023
Reviewed: October 6, 2023
Catharine
United States of AmericaThere was an event at a nearby building that used 90 percent of the parking. Could not locate an area to park when we returned. Did not receive notice at check-in that parking would be difficult later and did not receive details as to where parking would be available. Searched for a parking spot for over 15 minutes then went to the office and found that there was parking at the rear of the building.
Location was great
Stayed in September 2023
Reviewed: October 3, 2023
Don
United States of AmericaThere was no breakfast
Stayed in September 2023
Reviewed: October 2, 2023
Linda
United States of AmericaTrouble getting any hot water in bathroom. Front desk very helpful in sending Ben to resolve hot water problem. Bathrooms need updating
View of castle from balcony was unbelievable. Very clean and very comfortable bed. Front desk staff very friendly and accommodating. Rhank you.
Stayed in October 2023
Reviewed: October 1, 2023
Malgorzata
United States of AmericaThe hot top and the pool bathrooms were dirty.
Viiew from the deck by the restaurant.
Stayed in September 2023
Reviewed: September 29, 2023
Jeffrey
United States of AmericaRoom was slightly out dated
Room was clean with river view and balcony, close to town
Stayed in September 2023
Reviewed: September 27, 2023
Patricia
United States of AmericaNo elevator and no indoor stairs No free breakfast No access to room from hallway, and the sign saying this was on the wrong door Fan was noisy Bathroom light a bit too dim
I loved the location. The hotel showed signs of wear, but it was comfortable. The restaurant was great, the view extraordinary. Beds were comfortable. Close to the boat tours. Staff was friendly and accomodating.
Stayed in September 2023
Reviewed: September 26, 2023
Jeri
United States of AmericaNo elevator. Weird set up with different buildings for rooms. Have to go outside to get to pool room. Have to go outside for restaurant. Having the boats parked in the roadway was confusing and wondered if we were going the correct way. Those boats should be moved. They're parked on the actual road.
Jacuzzi tub. Need and linen were comfortable. Room was clean. Restaurant was good. Pool and hot tub was nice.
Stayed in September 2023
Reviewed: September 23, 2023
Maryanne
United States of AmericaOur room was on the side by the marina and all we could see was a long tin roof. Rooms need to be updated. Shower and plumbing were terrible. No elevators.
Coffee and tea were available and outside grounds were pretty and kept clean. Easy checkout.
Stayed in September 2023
Reviewed: September 23, 2023
Susan
United States of AmericaIts getting old and things needed repaired.Things could have been better.
After i up- graded it was good.
Stayed in September 2023
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