We were put in a handi-cap home. (this was not requested) The shower leaked all over the bath floor. We were hoping to use the swimming pool but it did not look clean.

Location and bar

Stayed in June 2023

We were less lucky with the room this time. Asked to change, as we were ground floor next to a bar open until 4am, but despite arriving right after check in opened, they couldn’t assist. I didn’t love the reception staff this time, a little bit of an attitude, which I heard to other guests as well, but there appeared to be a couple that wanted to help. Just not super friendly or welcoming. However Charles the bellman is amazing. So so nice, he’s a absolute gentleman and a credit to the hotel. We didn’t valet park but the guys also seemed lovely. Room was always cleaned well, but got 2 bottles of water every day, for 3 people. We came back one night and someone had smashed flowers and vases all over the floor in the lobby. We mentioned to staff, confused as to why nobody was cleaning it up, and they didn’t seem at all bothered. Possibly had just happened and they didn’t have time to react. I picked up one of the plants and it sat there in the same position (still not in a vase for the next two nights). Bit odd.

I’ve stayed before, hence why I picked it again! It’s an amazing location. Pool is super deep so I would definitely say not suitable for kids. Good amount of sun loungers and lots of clean towels available. Decent sized room. The bar is super fun, good live music and prices are reasonable. Room was clean! Fresh iced infused water left in the lobby was a nice touch. Shout out to Charles he is amazing!

Stayed in June 2023

You shouldn't have to pay for coffee in the morning.

The location. Smack dab in the middle of the French Quarter. Beautiful hotel.

Stayed in June 2023

Location, music, cleanliness, staff was helpful.

Stayed in June 2023

being in a outside room opps a jazz bar

Stayed in May 2023

there was no microwave in the room

friendly staff , nice location, room with balcony was everything

Stayed in June 2023

Not the hotels problem but the noise at night, you won’t be able to go to bed till after 2.

Beautiful hotel, staff friendly and very efficient. We were able to check in early which was wonderful. Pool was inviting and very clean.

Stayed in May 2023

The room was a bit small for the price. The restaurant was not open and the staff at the coffee bar did not even acknowledge us when we were there.

The saff at the front desk were excellent. They had great suggestions and were very friendly.

Stayed in May 2023

there was one front desk employee who had a bad attitude due our entire stay.

great location, most of the staff were friendly and pleasant

Stayed in April 2023

dining room closed

excellent location and service

Stayed in April 2023

restaurant was closed.

Perfect location and old beautiful building. Bourbon O Bar in hotel was great!

Stayed in April 2023

I really enjoyed sitting on the balcony overlooking Bourbon Street. The bed was comfy.

Stayed in April 2023

Very dated rooms, the corners are grimy, moldy in the bathroom, poorly showing its age.

We had a bit of a medical issue and the bell man was so awesome, very understanding and did what ever he could to help us.

Stayed in April 2023

The room could have used a good cleaning. The air vent over the desk was very dirty and dripped water on our computer. The computer chair was broken. The woman at the snack/coffee bar was very unpleasant. When the man in front of us asked if he could charge it to the room, the woman in a very mean voice said "how would I know what your room number is, and if you tell me how do I know it is really yours, and NO you cannot do that".

The hotel was very nice. The location was great. The Bourbon "O" Bar had wonderful music and drinks. Most of the staff was very friendly and helpful.

Stayed in April 2023

Balcony rooms along Bourbon Street can be noisy at night (duh!),

We were looking for a 3-day stay to explore the French Quarter, and Bourbon Orleans fills the bill well.

Stayed in March 2023

FOR THE MONEY WE SPENT YOU COULD HAVE A BREAKFEST.

Stayed in March 2023

No breakfast and no room service whatsoever. Sometimes when I am paying such an excessive amount for a room, I like to eat in and enjoy the room.

I love the room itself and the balcony overlooking Bourbon street. Always have, always will.

Stayed in March 2023

Elevator was a bit small for a wheelchair

Location is great just off Burbon St

Stayed in February 2023

Some parts seemed old and could use an update. Housekeeping staff would show up to your room as early as 10am and I was trying to sleep in. Also on check out date, it was not check out time yet and the staff came to my room to remind me about check out. We were almost done packing but needed an additional few mins; we were not trying to stay past checkout time.

Location is awesome, around the corner from bourbon street. This hotel is walking distance to everything. Staff is very nice and they try to help. Really liked that they had extra security during Mardi Gras and required everyone to show their bracelets. Despite the fact that it was Mardi Gras, the hotel common areas remained clean and hotel was quiet.

Stayed in February 2023

no info on facilities

in the middle of the French quarter, clean hotel

Stayed in February 2023

the location is amazing. right next to bourbon st but on a quite side corner. plenty of bars and food in walking distance. convenience store right around the corner. breakfast available at the hotel and the live music at the bar in the evenings was amazing.

Stayed in February 2023

it was expensive. Very loud, but it was the time I was there.

Old style look and the friendliness of staff.

Stayed in February 2023

It can be noisy. Staff could be more customer service orientated. I did not feel that they enjoyed their jobs or were willing to provide anything but the basics.

If you want to be in the heart of the French Quarter then this hotel is ideal. We had a deluxe room (I think) and it was large and well appointed with a nice view of the courtyard.

Stayed in January 2023

the beds were not that comfortable

Great location . Literally right in the middle of it all, yet still quiet when I needed it to be

Stayed in February 2023

Housekeeping very hit and miss. Shower cleanliness, soap supply, articles under the bed, paper clips on floor at the dresser, coffee cup replacement annd used coffee left in dispenser, etc. This is our only complaint. We would still come back.

Location is superb.

Stayed in February 2023