Check-in was not a good look for the hotel. Friday on a holiday weekend and there was only 3 people working, one of which was slower than I’ve ever seen. There was a line of at least 25+ people waiting which seems unacceptable IMO. Management was sort of just lollygagging around they could have stepped in and took care of some guests to cut down the lines. Food was just ok, nothing to rave about.

Easy complimentary bus ride to the parks. The early 1hr park entry was nice. Pool area was pretty good.

Stayed in May 2024

Pool area very messy weekend very busy not being able to use a british visa in universal shops for some reason? Worked fine everywhere else very strange 😕

Access to the parks friendly staff all very helpful 👍

Stayed in May 2024

Does not include express pass for parks.

Location and bus to parks. Staff is exceptional.

Stayed in May 2024

Great lazy river, nowhere was crowded, it was great

Stayed in May 2024

The room they could me a little more clean

Perfect for kids

Stayed in April 2024

challenging to move around other parts of Orlando outside Universal, food options limited at the hotel

Hotel Facilities were great, ideal for visiting Universal parks, Restaurant was good to have but the same food every morning and night was limited

Stayed in May 2024

Shower took very long time running to draw hot water and pull out bed was very firm.

Resort is huge, with many amenities and conveniently located within walking distance to the parks.

Stayed in May 2024

Signage on buildings is very poor. Property is a little confusing because buildings look alike. Key cards sometimes don't register at parking gates.

Nice pools, clean and comfortable, Friendly staff

Stayed in May 2024

Breakfast's

Everything,,pools,,,the lazy river,,,the bars

Stayed in May 2024

The 'kitchenette' was very basic - only included microwave, coffee maker, fridge and sink. Hated having plastic bowls and utensils. You had to pay $11 or so for an inflatable for the lazy river. Food and drinks were expensive but not extortionate. About what you'd expect for a captive theme park resort.

Good sized family room for our family of five. The pools were great fun (including the lazy river) and the gym was very large. Fantastic location next to Volcano Bay. The shuttles to Universal were frequent and well-run and the early park admission was handy.

Stayed in May 2024

We really had no complaints. The room was basic but did the trick. It was a good value for the money.

The access to the parks was excellent. The shuttles ran constantly, enabling us to easily come back to the room for a little break before venturing back out. The pool area was beautiful and although we didn’t go in, we enjoyed having a drink at the pool bar after a long day at the park.

Stayed in May 2024

The room service took a long time to happen almost every day, being done in the afternoon after 3pm, 4pm.

Everything was so amusement and comfortable.

Stayed in April 2024

Only a microwave and small fridge in the family suite. Would've liked to see a toaster. Found 2 bugs in my room while there. Wasn't bed bugs but bugs none the less. The pullout couch is very hard and uncomfortable. The room over all could use some updating.

A lot of stuff for the kids to do. Loved the huge pools. Staff was very friendly. Kept very clean around the resort.

Stayed in April 2024

There is no breakfast in room. You have to go to the food court. If you want to be the first guests to the universal park, you have to leave hotel before the food court open. (There is a Starbucks on 2nd floor which opens earlier.) The hotel is big and some rooms are far away from the lobby. Some dead cockroaches appeared in the way to my room. There is no drinking water or free tea bags, coffee, etc, while ice makers can be found in the end of aisles.

I chose this hotel because of the early entrance to the universal park. This is a big hotel with shops (close early). The young receptionist is energetic and very friendly, but messed up some detail. Guests can self-check out online.

Stayed in February 2024

Pricing is getting a bit outrageous and it’s difficult to justify that kind of cost in addition to the cost of park tickets, food, etc. The average American family will soon be priced out of theme park vacations if this trend continues.

Convenient access and bussing to the parks. Great pool complexes.

Stayed in April 2024

Good location and transportation options yo go to theme parks. Big room, comfy beds. Friendly happy staf

Stayed in April 2024

We visit every year and stay at Cabana. We have always had rooms in the Bayside Tower. This year we were placed in the Americana which was not great. Sugar ants were in both beds, the safe wasn't working and had to wait for staff to replace the battery. Walk to the room was too far.

Location, pools, bars, staff

Stayed in March 2024

In the last few years, I have always stayed at this hotel, and I loved it! I think it is the eighth time that I have stayed at Cabana, I have always recommended it to my friends, but this time I had a very bad experience with a completely ruined room. Peeling bathtub, damaged benches and sofas, bed with holes in the mattress… horrible! The staff promptly changed our room and apologized, but I think the rooms need urgent renovation! I reinforce that I love this hotel, but I'm rethinking it if they don't make improvements to the rooms especially.

I love the location, the family suite (with living room and kitchen), the facilities are great and the swimming pool is amazing for kids!

Stayed in April 2024

Lovely theme and perfect location too the water park x

Stayed in April 2024

Variety of meals

Breakfast was good . We felt safe. Room service was excellent

Stayed in April 2024

24 hour notice required to use the airport shuttle.

Location and facilities. The pools are amazing.

Stayed in April 2024

There was a water leak from the air conditioner at room 1437 where we were staying and an engineer came to solve the problem but no one came to dry it up and the rug was soaked and wet.

Over the theme of the resort.

Stayed in April 2024

The gift shop was too expensive.

It had everything on site and didn’t have to leave for anything.

Stayed in April 2024

Nothing

Very helpful staff and facilities and location excellent

Stayed in April 2024