The staff, especially the receptionist, were very rude. At the check in nothing was explained about the facility. The receptionist seemed to be mad and didn't explain anything to us. She just gave us a bunch of paper sheets and said there was an elevator. We didn’t receive a parking permit for our car and when I requested one at the reception with receptionist Kayla she was extremely rude. She immediately got mad and said that everyone receives one at check in after explaining to her that we didn’t receive it, she proceeded to make face gestures and handed the permit to us in a bad way, when it was not even our fault. I think that for a facility that doesn’t charge average prices, this behavior is unacceptable and totally unprofessional. After reading several reviews, I confirm that we are not the only guests that have experienced the same treatment from the receptionist, which unfortunately represents the lack of action from the manager to attend this situation.

The property is beautiful. Everything we’ll keep and the location is unbeatable.

Stayed in April 2024

Food expensive. Went to Chipley to eat.

Bike and hiking trails.

Stayed in April 2024

We have stayed @ Callaway numerous times and all the staff was delightful, but this time the front desk clerk was very rude several times…and when we checked out she was picking her teeth with her nail and mumbling. Not a good look for the front desk. Hope when we come back it will be better. Very disappointed!

Everything was good. Nice to see they are renovating and adding new things.

Stayed in April 2024

Under construction- remodeling. Huge rusty trash dumpster greets you in front.

Pretty property. Could be beautiful. Under construction though, so turn up & huge trash dumpster right in front on hotel!

Stayed in March 2024

price of buffet, nothing close by to eat and price at resort is to pricey

room, breakfast

Stayed in April 2024

The coffee shop needed more staffing. Only one person assigned, lots of waiting time. The person did the best she could do but it’s too much for one person. (My opinion). This was a weekend Sat night people were getting coffee, dessert, quick meals just needed more staff at least 2 people in my opinion- 1 person at register and another to get coffee, ice cream, paninis etc.

I like the new coffee shop/ grab and go

Stayed in April 2024

Fees were added at checkout that were not included in our checkout/admission

It's really good nice buffet

Stayed in April 2024

Room/views/grounds

Stayed in April 2024

Prime rib buffet was quite disappointing, precut rib was thinly sliced, tough & dry. Nobody was at cutting station. No rolls were out. No containers to put cocktail sauce in at shrimp station. Ranch salad dressing was empty. Southwest egg rolls were not labeled & complimented nothing about meal. Desserts too similar to one another (lemon especially). I would not go, or recommend the buffet again.

Loved butterfly center

Stayed in April 2024

I wish the rooms and spa were a bit more budget friendly.

Staff is very kind. Beautiful place to go relax.

Stayed in March 2024

The sheets were not clean and the internet didn’t work at first. But the staff moved quick to make things right!

The villa was amazing and a pleasant surprise! There was so much space and for this family of 6!

Stayed in December 2023

The restaurant attached had terrible food

The hotel was beautiful and comfy

Stayed in February 2024

I didn't like that other accommodations weren't available for those who missed out on the Christmas buffet and the restaurant hostess was very rude about it. I don't remember her name.

The room accommodations were very nice.

Stayed in December 2023

Service in the restaurant at the lodge was not great. Need to hire more people. Food was fine however , the stark lights on the buffet? in a the evening when not even a buffet was disconcerting. Made restaurant stark not warm and lodge like. Again, hire and train more staff in regards to fine r dining. We had to wait so long for a drink , we finally left our table and got one from the bar to drink while waiting for server.

The service at the spa was much better than in the past !

Stayed in December 2023

Checking in was horrible. Complete mayhem

Nice setting, very quite and comfortable rooms.

Stayed in December 2023

To experience for what it was ! The room seemed small for a king size! The chairs only two were not comfortable!

It’s very beautiful and the staff helpful!

Stayed in December 2023

N/A

Beautiful and inviting

Stayed in December 2023

Google Maps! I know you can't fix that, but you asked!

Google maps has no idea where you are! LOL! Seriously, I drove through most of the Fantasy in Lights during the mid afternoon trying to get to the lodge. Google directed me to turn into what were obviously golf cart pathways twice. I could SEE the back of the lodge, but I couldn't get to it. The drive was nice though!

Stayed in December 2023

A better rate for seniors to see the lights.

The landscape.

Stayed in December 2023

The cost of food. 50.00+ was quite pricey for fish and chips, although it was delicious. 23.00 was way over priced for breakfast!

The property was very clean and beautiful

Stayed in December 2023

The price, no microwave in the room but there was one on each floor. The restaurant prices.

The resort was beautiful the staff was helpful and friendly.

Stayed in December 2023

Checking was awful. Clerk appeared to be new

Only did Fantasy in Lights. Car backup was awful. Bar at resort was excellent and lady bartender was great and friendly.

Stayed in November 2023

Food was VERY overpriced and not that good. It's good that I like my beef med. rare, because it was almost crawling across the plate. The blood that ran all over the plate wasn't very attractive either.

Bed was comfortable, room was nice. Staff was friendly.

Stayed in November 2023

When we asked how to find our way around the property, staff always talked to us as if we were regular attendees and new landmarks, etc. Need more signage around the property for directions.

Decor was up to date

Stayed in October 2023