Noise. First room was not very clean. Second room had great views, a leaky shower (which the staff promptly fixed) but was definitely noisy. That said, we knew we would overlook Rainey Street so not really an issue.

Location.

Stayed in April 2024

I wasn't informed about the housekeeping routine so was disappointed when I returned and found that my coffee hadn't been replenished nor bed made up. I had ample towels and respect the eco approach about linens, but do feel that having to stop at the front desk or call for coffee, coffee cups etc to be a bit of a drag--however they were quick to take care of it.

The room was generously sized and the bed was amazingly comfortable. Enjoyed a bite to eat at the Graffiti restaurant and the bartender was very nice and mixed a lovely cocktail (Green Day), the chicken wrap I had was just right after a long travel day. The hotel is adjacent to Rainey street which is lively and diverse to meet whatever you are in the mood for. The live music that Austin is known for is right there as well. Although I didn't have time to enjoy the pool area, there was plenty of seating and great view of all the action. I had one day to be a tourist and I didn't have a car but found that even with all the high-rise construction in the neighbourhood it was an easy and safe walk to the attractions and visitor center!

Stayed in May 2024

Air conditioning was not working very well during the day.

Stayed in May 2024

Limestone bar is good, and the space in the room

Stayed in May 2024

We were promised a corner room on a higher floor but did not receive it. We did get a $40 deduction for one night of stay, but this did not meet the additional cost we paid for the superior room for 2 nights.

Location and nice facilities

Stayed in April 2024

Not enough customer facing staff, and some didn’t engage but luckily the rest made up for it. Bathroom floor should have been cleaner.

Great location, shares an alleyway with Rainey Street bars/restaurants and live entertainment venues, and just blocks from downtown and the lake/river.

Stayed in April 2024

The hotel should invest in vaccum cleaners as carpets and rooms floors were not cleaned during my one week stay. In addittion my room had house-keeping visits 3 times in the week due to either lack of Hotel organization or staff availability. I didn’t complaint there as I usually left my room at 8:30AM getting back around 7pm. In the checkout there was no receipt although I asked for and the employee told me I was all set . Later in the day they charged my credit card in USD34,64 that during this week I will find out the details.

New hotel well located close to Austin Convention Center. Nice decoration, room and bathroom as of the website photos. New towels, new bed linen nice and new in cotton. Shower was very good. Room has not 100% acustic isolation but level of noise coming from the street was supportable. The employees are heroes as they are few to run the hotel. They do whatever is possible to help with luggage, amazon boxes, checkin and checkout. I didn’t use the parking but the wallet guy was always there.

Stayed in March 2024

There was no soap or body wash in the room. I called the front desk and they said they would alert housekeeping. No one ever came. Had to set into shower and use shampoo to wash hands. The hotel seemed to be very short staffed. Bed and pillows were too firm.

Location. It was close to the river and downtown.

Stayed in March 2024

The Limestone bar plays loud music at all hours of the night. Some people are trying to sleep!

Clean and modern with a great location.

Stayed in March 2024

The only thing was that there were no toiletries in the bathroom. No soap. But I requested it and they brought it up for me.

Very clean and comfortable

Stayed in February 2024

Gets louder in evening into the night.

Nice location with lots going on outside hotel on Rainey St. Still was able to walk to South Congress. Took about 35 minutes but nice walk. Took a Lyft back for about $8 bucks.

Stayed in March 2024

It is very loud on the weekends despite double glass and closed windos as it is next to Rainey St. If you want a quiet night, this is not the place to be

Great location, fantastic design. Especially the swimming pool with a view on Rainey St

Stayed in December 2023

solid soap bars were all cracked and falling apart (!) ice and water center can dispense both H2O and ice at same time, but not into my wide mouth water bottle (nor to two separate containers at once). Your rooftop bar (Limestone) had a Sat night Galentine's themed DJ night that promised femme anthems from all decades: so why only male voices singing about their female love (or sex) interest (with Diana Ross singing I'm Coming Out)? We were very disappointed but that's not really about our room or the hotel's features.

really well appointed room. liked the feel and quality of the sheets and towels. nice decor and layout of the main room and the bathroom. staff always helpful (and appropriately enthusiastic) ... We really thought all your lobby staff (and the valet guys, not that we had a car, but they greeted all arriving) were super great customer service folks, indeed over and above the excellence if those working the Four Seasons!

Stayed in February 2024

N/a

It was a great location for my conference. The staff at the lobby bar where excellent and check in and out was super smooth

Stayed in February 2024

Parking. Was told the only parking was valet. Cost was an extra 50 bucks a day.

Location

Stayed in February 2024

Construction ongoing in the area.

Nice new hotel, rooms were well designed and fair size.

Stayed in January 2024

The staff was extra friendly and welcoming. Our valet guy on the first day greeted us with a big smile and a good attitude. Our car was delivered quickly every time we left the hotel. Maiah at the front desk has a great and happy personality and was really sweet. Jeremy was also so nice and friendly and hung out at the bar and talked to me while he made me an Espresso that was delicious. I’m sensitive to hotels that don’t seem clean and there was not one thing in this hotel that grossed me out. It was super clean! I felt very safe due to the main lobby being on the fifth floor and the key card access in the elevators. The pillow on the bed was a little thick for me and the room was hot (I just sleep better in the cold) but other than that I loved my stay, and I would go back.

Stayed in January 2024

The staff laughed at me for not getting all the innovations.

Clean pretty staff was responsive to my questions. Very high tech.

Stayed in January 2024

Thought price was good till we got there to find out there was 50.00 per day parking fee. Nothing was said in booking. Was going to stay an additional night but when I found out about parking charge we booked somewhere else. Should have been stated upfront.

Nice location and beautiful

Stayed in January 2024

staff needs a bit more training. Did not like they calling at 2 am and then knocking on the door to deliver towels at 2am

new and modern hotel

Stayed in November 2023

It was weird on how to get to the lobby and the parking wasn’t great either.

It was pretty by the pool and our room was cozy. I like how close it is to Rainey street! Definitely will be staying again😁

Stayed in December 2023

Very noisy even on the 9th floor. The contraction and road traffic noise was so loud it seemed like a window was open.

Affordable and good location (proximity to Rainey)

Stayed in November 2023

Hard to get into hotel and check in. Water was shut off for a few hours. Construction around was frustratin

Location

Stayed in November 2023

Lovely hotel, nice staff

Stayed in May 2024