1080 Claussen Road, Augusta, GA 30907, United States of America
#36 of 80 hotels in Augusta
Guests' ChoiceBased on 53 hotel reviews
7.8Cleanliness
8.3
Comfort
8.4
Location
8.9
Facilities
8.3
Staff
8.6
Value for money
8.1
Free WiFi
6.2
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: April 27, 2024
Wayne
United States of AmericaWe booked a suite for 4 people with a bedroom and sofa bed but we were given a room built for 2. When I asked the front desk, they said that there were no rooms available like what we had ordered so we were going to make it work. A few hours later when I showed them our booking, there was all of the sudden a suite available and when there was a problem with that room's plumbing, there was suddenly another suite available... I wish there could have been more urgency and honesty upfront. I will definitely call ahead of time to make sure we're getting what we ordered. But overall the experience was great!
The staff was amazing, Ronald, Bea, Kristen were all great! They made our stay great!!
Stayed in April 2024
Reviewed: March 8, 2024
Don
United States of AmericaMattress was not comfortable
Did not eat breakfast
Stayed in February 2024
Reviewed: September 23, 2023
Lee
United States of AmericaCleanness
Customer Service
Stayed in August 2023
Reviewed: September 6, 2023
Melissa
United States of AmericaLocks on doors not working. Outside unkept. Loud
Con isn’t
Stayed in August 2023
Reviewed: May 9, 2023
Melissa
United States of Americavery friendly owner
Stayed in May 2023
Reviewed: March 13, 2023
Robert
United States of AmericaNo food provided at this location
Stayed in March 2023
Reviewed: September 1, 2022
Robert
United States of AmericaStaff was standing around the front entrance smoking, directly under the NO SMOKING sign. I made mention to the fact, and they stated that the sign was "just put up", like that didn't apply to them.
The location was close to my work related destination. Room was clean, but a little tattered. Quiet, and no noisy neighbors.
Stayed in August 2022
Reviewed: March 25, 2022
April
United States of AmericaVery clean accommodations. The front desk staff was friendly. Charay was awesome! It was very clean and the housekeepers were terrific
Stayed in March 2022
Reviewed: April 7, 2024
Mario
United States of AmericaThey charge 2 times for rhe same room
Stayed in February 2024
Reviewed: February 10, 2024
Nuwani
GermanyThere was confusion with hotel policy even if we called. And the staff was very unhelpful when it came to that confusion and just kept saying "well, this is policy", In a very uncaring tone as if we were bothering them and being a hindrance.
Stayed in January 2024
Reviewed: February 7, 2024
Dee
United States of AmericaI wish there had been a fenced in area for the puppies to run off leash. Not huge but enough to get their energy out.
Enjoyed my stay. Especially enjoyed having a laundry room. Staff was super accommodating and helpful. I will make this location my stay when I come back. Close to everything I needed.
Stayed in February 2024
Reviewed: January 4, 2024
Demarcus
United States of AmericaWhen I walked inside I checked in at approximately 11:08 I was greeted by the front desk clerk and seemed like she didn’t know what she was doing. No communication during check in. My girlfriend and I waited at the desk for just under 20 minutes to just get into the room. Once we got a room, she called us back because she gave us the wrong room which was 324. We stayed in room 124. The room seemed smaller than what I paid for. However it was clean until I saw 2 roaches in the bathroom under the sink. I took a picture in case. My girlfriend and I immediately checked out.
I’ve always loved CandleWood hotels as they are very well kept and maintained. The room was clean. Has basic cutlery and small appliances and everything looks spotless.
Stayed in January 2024
Reviewed: November 19, 2023
Randall
United States of AmericaNothing really we have no negative comments.
Location was good just on the outskirts of metro Augusta so it was quieter than most hotels.
Stayed in November 2023
Reviewed: October 30, 2023
Lakesia
United States of AmericaThe snacks were to expensive from the launch.
The speed of the internet was very good!
Stayed in October 2023
Reviewed: October 20, 2023
Torrenzo
United States of AmericaN/A
Clean and quiet
Stayed in October 2023
Reviewed: October 12, 2023
Jessica
United States of AmericaEverything
Stayed in October 2023
Reviewed: October 11, 2023
Jessica
United States of AmericaNothing was bad very good experience.
Everything this hotel exceeded my expectations!!! Very very very CLEAN!
Stayed in October 2023
Reviewed: August 14, 2023
Melissa
United States of AmericaKeys didn’t work for most of stay Had to be let it most of the time Bathroom door did not close properly Had to push to close. Stuck on warped floor
Location
Stayed in August 2023
Reviewed: July 13, 2023
Laray
United States of AmericaN/a
The staff was super friendly and helpful! Especially Christina!!! Made my stay the BEST EVER!
Stayed in July 2023
Reviewed: July 8, 2023
Deirdre
United States of AmericaThe room smelled horrible and the ac unit was horrible. It was either too hot or too cold
Location was convenient
Stayed in June 2023
Reviewed: May 26, 2023
Skuches
United States of AmericaThe friendliness of staff was exceptional.i really enjoyed staying here, Esther at the front desk made my family and i feel right at home and made sure we had everything we needed for the night. She treated us like family and i will definetly be coming back to stay here. Also, we arrived late at night to check in and i felt safe in this area being on base and coming from the parking lot into the hotel. Thank you!
Stayed in May 2023
Reviewed: April 26, 2023
April
United States of AmericaN/a
Check in was great needed staff was awesome
Stayed in April 2023
Reviewed: April 23, 2023
Richard
United States of AmericaGM was great ,thank you Allie
Stayed in April 2023
Reviewed: January 28, 2023
Randy
United States of AmericaEverything was tip top
Stayed in January 2023
Showing 1 - 25
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