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  5. Reviews of Candlewood Suites Indianapolis East, an IHG Hotel

Reviews of Candlewood Suites Indianapolis East, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

7040 East 21st Street, Warren Township, Indianapolis, IN 46219 , United States of America

#76 of 148 hotels in Indianapolis

Guests' Choice

Review Score

Based on 206 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    7.7

  • Facilities

    7.7

  • Staff

    8.3

  • Value for money

    7.6

  • Free Wifi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 29, 2024

    8.0
    Decent for one night.
    • Business trip
    • Solo traveler
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Location. $100 withholding fee upfront.

    It was surprisingly clean. Comfortable.

    Stayed in April 2024

  • Reviewed: April 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Too many vagrants in the area.

    The convenience of everything. Stores,etc. Not far from Downtown Indianapolis

    Stayed in March 2024

  • Reviewed: April 6, 2024

    7.0
    Decent for a short stay
    • Leisure trip
    • Travelers with friends
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    It was def outdated - small room… and only 1 bed and nightstand

    It was clean

    Stayed in April 2024

  • Reviewed: February 11, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Studio with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The room is a little outdated I

    There was no break fast , but really nice facility.

    Stayed in February 2024

  • Reviewed: October 28, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Studio with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Very loud refrigerator in room last at night night 2.

    Location

    Stayed in October 2023

  • Reviewed: September 4, 2023

    7.0
    Good
    • Business trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The parking lot was dirty, the hotel needs updating or remodeling! For the lack of quality there should be no $100 hold on your card! This hotels has no frills, it's just a place to lay your head for the night!

    Hotel is next to highway, so that was convenient!

    Stayed in September 2023

  • Reviewed: August 17, 2023

    8.0
    Ok
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    No indication to my knowledge of a 100$ fee for damages and 3-7 days to get back after checkout

    Didn’t eat, location was okay

    Stayed in August 2023

  • Reviewed: June 26, 2023

    6.0
    Will spring for a higher priced room in a nicer hotel in the future.
    • Leisure trip
    • Solo traveler
    • Queen Studio with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The floor near the bed had a heavy urine smell. The tub had an extremely slow drain. The door to room 316 was incredibly hard to open and close (practically had to use full body weight to shut it).

    Proximity to the Marriott where the event I was attending was held.

    Stayed in June 2023

  • Reviewed: November 7, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Construction going on and it was hard to find the entrance. Will be better when they're done

    Very clean. Staff friendly and helpful.

    Stayed in November 2022

  • Reviewed: July 2, 2022

    7.0
    Met my needs...not exciting
    • Business trip
    • Solo traveler
    • Queen Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking

    Stayed in June 2022

  • Reviewed: May 31, 2022

    8.0
    Nice!
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Friendly Staff and Cleanliness

    Stayed in May 2022

  • Reviewed: May 31, 2022

    7.0
    helpful staff and good location
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 2 nights

    should promote the restaurant right next door!

    friendly staff and great location

    Stayed in May 2022

  • Reviewed: May 30, 2022

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn't like being on the first floor because all I smelled was dogs. It's more peaceful on the upper floors.

    I like the room itself. It was spacious and it had all the amenities.

    Stayed in May 2022

  • Reviewed: March 5, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night

    Very disappointed NO breakfast!! I booked for breakfast, traveled 8 hours. I respect and understand no breaking, I don’t understand why its advertised. It was only after the room was paid in full, that I was notified may not be breakfast. To late to cancel and get refunded. I use booking.com ALL the time, I’m frustrated and may not use you again. Also a hold on my credit card $150. No other hotel did that!

    Staff and room Perfect! Really need to express how kind and helpful the staff was!

    Stayed in March 2022

  • Reviewed: January 11, 2022

    6.0
    STAFF WAS GOOD ROAD NOISE WAS HORRIBLE
    • Leisure trip
    • Solo traveler
    • Queen Studio
    • Stayed 3 nights

    VERY ,VERY NOISEY

    Stayed in December 2021

  • Reviewed: December 15, 2021

    6.0
    It was ok. Would use again. Can see areas to improve.
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 1 night

    Feather and polyester pillows mixed in room. (allergic to feathers). no liners in trash cans.

    Friendly staff. Reasonable price. Safe.

    Stayed in December 2021

  • Reviewed: October 13, 2021

    7.0
    Good experience in overall.
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 1 night

    The fact that there is no breakfast included.

    Staff was kind and flexible (we arrived really late for checkin).

    Stayed in September 2021

  • Reviewed: September 5, 2021

    8.0
    Close to community east hospital. Clean room ,comfy bed.
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff were so nice. Very clean room. Comfortable beds. Close to Community East Hpspital The staff made a stressful situation so much easier. Easy check in . Would stay here again.

    Stayed in September 2021

  • Reviewed: August 16, 2021

    7.0
    A nice hotel in a not so nice area.
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 3 nights

    The location was not the best. I was traveling from Maryland with my 5 year old son and likely should've asked around to find out what the area was like before booking. I honestly thought I had booked a different location but when I got there and saw that there wasn't a pool, I realized my error. The first night, there were 3 cop cars outside of our window at the not so Quality (Inn), I believe it was next door. My son commented on the amount of homeless people nearby and how "this town sure does have a lot of cop cars" (we are from Baltimore btw, so hearing this from him was pretty funny).

    The best was honestly the comfiest hotel bed I have had in awhile. If I had been able to workout while I was there (I was traveling with a young child so I couldn't leave him alone in the room), I would've been pretty impressed by the workout room, that was great. The lobby was always clean as well.

    Stayed in August 2021

  • Reviewed: August 1, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    NA

    Cleanliness

    Stayed in July 2021

  • Reviewed: July 31, 2021

    7.0
    Good
    • With a pet
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The pet deposit fee was high for one declawed cat

    Beautiful and clean room, luxurious vetting

    Stayed in July 2021

  • Reviewed: July 5, 2021

    8.0
    Pleasant and within 15 min. proximity to my daughter's apartment. I was there to visit her.
    • Leisure trip
    • Solo traveler
    • Queen Studio
    • Stayed 3 nights

    I was on the third floor at the far end of the hallway - outside in the morning I was facing a noisy construction sight and day and night, a major road and highway that was heavily trafficked all the time. Next time, I'll request a quiet room as I was not asked this and did not remember to request it. The smoke alarms went on around 8:00 in the morning on Friday due to a guest smoking in their room. No one was hurt, but it was a great inconvenience and not w explained initially by the staff as guests stood unknowingly outside.

    Room and bed were clean. Liked the smart lights in the kitchen area and bathroom. Plenty of outlets and lights to read and watch TV.

    Stayed in July 2021

  • Reviewed: July 4, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Studio with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Currently in a construction zone.

    Nice hotel

    Stayed in June 2021

  • Reviewed: July 1, 2021

    8.0
    Happy, comfortable
    • Couple
    • Standard Room - One King or One Queen Based On Availability
    • Stayed 1 night
    • Submitted from a mobile device

    There was construction going on so not allot of parking. The questionable motel across the street has the police and ambulance there both nights. Panhandlers on the corners

    Was easy to get to close to restaurants freeways and shopping

    Stayed in June 2021

Showing 1 - 25

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