3340 Premier Drive, Plano, 75023, United States of America
#41 of 59 hotels in Plano
Guests' ChoiceBased on 112 hotel reviews
7.4Cleanliness
8.0
Comfort
8.0
Location
8.3
Facilities
7.7
Staff
8.3
Value for money
7.8
Free Wifi
9.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: December 30, 2023
Andrea
United States of AmericaI did not like the pillows on the bed,they were extremely flat and very uncomfortable. The blanket on the bed was too thin,the hotel should offer you extra blankets.
I love how large the rooms were. I love the kitchenette, I love the closet space,and the overall quality of the room.
Stayed in December 2023
Reviewed: May 17, 2023
Brian
United States of AmericaGood location. No issues.
Stayed in February 2023
Reviewed: May 15, 2023
Elva
United States of AmericaThey provide free washing which is great but some residents will take your clothes out of the washer so you just have to watch your stuff or wash them later in the evening when it's not so busy. So that's not the hotel's fault. I did see a couple of roaches but again that may be from other guests living here for extended periods because hotel is really clean.
I just moved to Tx from Phoenix. The property is very clean and smells good when u walk in. Tyler checked in my husband and I in and was so kind and helpful. She was the best!!! All if the staff are friendly. The hotel sits off by itself which is great but there are a lot of shopping nearby
Stayed in May 2023
Reviewed: July 8, 2022
Hiromi
United States of AmericaNot god smell on the 3rd floor.
Convenient location and friendly staff.
Stayed in July 2022
Reviewed: March 23, 2022
Sharon
United States of AmericaThere was nothing not to like about the hotel.
I liked everything about the room.
Stayed in March 2022
Reviewed: March 20, 2022
Ron
United States of America.Pricey. I was expecting something cheaper in a room but overall it's a nice facility nice location inside and out no complaints. The restroom the walls were too thin because that's where the most noise came from was when I went into the restroom and I believe you should come down on your prices a little bit too high
Nice location the walls or little bit thin especially in the rest room
Stayed in March 2022
Reviewed: February 24, 2022
Leticia
United States of Americano pool.
cleanliness and how spacious rooms were very nice and homey but affordable.
Stayed in December 2021
Reviewed: November 17, 2021
Ravi
United States of AmericaThere was only two Tesla charger that too too slow charging vector which I wasted lot of my valuable time. I booked this location because of Tesla charger which did not serve. Also staff or hotel didn’t mandate the guest not to park at electric charger because of which I couldn’t keep my car charging over night. Faced so many issues.
Room is clean and spacious. Staff tried their best to help with the availability of the resources.
Stayed in November 2021
Reviewed: August 5, 2021
Evan
United States of AmericaNothing the hotel can fix. Everything in their control is good
Quiet
Stayed in August 2021
Reviewed: June 12, 2021
Po
United States of AmericaRoom cleaning people knock on the door a bit early.
Nice price with great room.
Stayed in June 2021
Reviewed: April 28, 2024
Patricia
United States of AmericaThe staff the lady in the morning when we checked out was so nice and friendly
Stayed in April 2024
Reviewed: April 27, 2024
Bridget
United States of AmericaThe location, the outside, and the room
The breakfast
Stayed in March 2024
Reviewed: December 18, 2023
Elizabeth
United States of AmericaThe area of town
Nice staff and very clean!
Stayed in November 2023
Reviewed: November 3, 2023
Roberta
United States of AmericaThe room has a bad smell, and I was greeted with a roach on the counter upon entering. I couldn't get comfortable with the smell and had to try and sleep with lights on because I didn't want any roaches to appear when turning lights back on. The bathroom was ok, not perfect. There was only enough towels for one person and I paid for more than one. We couldn't switch rooms because they were all booked. So we couldn't get out of the horrible smell. One of the picture frames were missing a picture. I will NOT be paying to stay here again.
The front desk lady was awesome. I forgot her name but she was a young black lady. She was very professional.
Stayed in October 2023
Reviewed: October 21, 2023
Delmar
United States of AmericaNo complaints.
Clean and very friendly staff.
Stayed in October 2023
Reviewed: October 9, 2023
Isaiah
United States of AmericaThe hallways smelled like cooked food the entire time and there were people coming and going outside the front of the hotel having a party with drugs, alcohol, and loud music.
Beds are comfortable
Stayed in October 2023
Reviewed: September 28, 2023
Grant
United States of AmericaThe issue here is the smell. There is a definite smell once you enter the lobby, which only intensified in our room. The Carpet was the primary culprit I think. It was a Body Odor smell that was actively fighting a bad deodorizer.
The bed was comfortable. The staff was more than accommodating, and helped me without complaint.
Stayed in September 2023
Reviewed: September 17, 2023
Cherrelle
United States of AmericaThe water for showering was cold, my car got stolen and I still haven’t gotten it back. The staff was unapologetic about the water being cold. It was just like a oh well. And no one seemed to care the car was stolen. Yet said it’s never happened in all the years blah blah. Horrible stay.
The price.
Stayed in September 2023
Reviewed: July 10, 2023
Amber
United States of AmericaRoaches, smelled awful, rooms weren’t properly cleaned.
Well, I was confused about staying there upon arrival because it didn’t feel like a hotel. It was a bunch of kids running around and a lot of lobbying. I had a two queen suite and my room and the linens smelled old and musky, which made the entire room smell. Shortly after being in the room a couple of hours, my son discovered a couple of German coaches. We instantly grabbed all our belongings and jolted down stairs. Staff was very nice and tried to make it right by accommodating us with two new rooms and a free snack item from the store. Now, I wasn’t going to leave a review, however one of the rooms we were given smelled of urine! By this time we were tired and just pushed through the night so we could leave in the morning. Worst experience I ever had while staying in a hotel. I will never give another Candlewood Suite my money.
Stayed in July 2023
Reviewed: June 17, 2023
Amy
United States of AmericaThe water pressure in the shower was pretty low and went cold after a few minutes. It eventually went back to hot.
Miss Tia was so professional and friendly. She provides excellent customer service. The room was very clean and comfortable
Stayed in June 2023
Reviewed: April 18, 2023
Brett
United States of AmericaLack of hot water. Lack of meeting space that wasn't the lobby. The curtains didn't close entirely and were blown around by the AC unit, so the sun kept waking me up. No meal options. The commissary was an additional cost. No cleaning service. I heard of several issues from other rooms but did not have those myself.
The wifi was strong and didn't have any issues.
Stayed in April 2023
Reviewed: April 4, 2023
Nayely
United States of Americathe staff was just rude, room smelled so bad and the bedding was dirty and was not able to cancel, so i could go somewhere else.
nothing everything was bad. the room had a bad smell, towels had yellow stains asked for more and were told they didn’t have any clean ones.
Stayed in April 2023
Reviewed: November 26, 2022
Beland
United States of Americano breakfast daily
close to family
Stayed in November 2022
Reviewed: November 14, 2022
Dora
United States of AmericaKilled several small roaches in the bathroom & 1 on the kitchen counter. One of the kitchen drawers had what looked like old cooked rice. Floors didn’t look swept well. Refrigerator motor noise kept us up all night—Very Loud!
The room was very spacious & it had a mini kitchen & full size refrigerator.
Stayed in November 2022
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