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  5. Reviews of Candlewood Suites St Clairsville Wheeling Area, an IHG Hotel

Reviews of Candlewood Suites St Clairsville Wheeling Area, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

67689 Mall Ring Road, Saint Clairsville, OH 43950, United States of America

#13 of 13 hotels in Saint Clairsville

Guests' Choice

Review Score

Based on 39 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.6

  • Facilities

    8.4

  • Staff

    8.8

  • Value for money

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 29, 2024

    7.0
    No hotel issues
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Property was fine

    Cleanliness

    Stayed in April 2024

  • Reviewed: November 26, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Studio Suite
    • Stayed 1 night
    • Submitted from a mobile device

    This location offered no breakfast that we saw!

    Did not offer a breakfast!

    Stayed in November 2022

  • Reviewed: July 11, 2022

    9.0
    very satisfactory stay
    • Leisure trip
    • Couple
    • Queen Studio Suite with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    needs a little TLC. bathroom towel rack was falling off the wall.

    room was large and comfortable

    Stayed in July 2022

  • Reviewed: June 27, 2022

    8.0
    good value if you need a suite
    • Business trip
    • Solo traveler
    • Queen Studio Suite - Disability Access Tub
    • Stayed 2 nights
    • Submitted from a mobile device

    the pool was very small

    very clean

    Stayed in June 2022

  • Reviewed: November 4, 2021

    8.0
    great place
    • Leisure trip
    • Couple
    • Queen Studio Suite with Two Queen Beds - Disability Access Transfer Shower
    • Stayed 2 nights
    • Submitted from a mobile device

    shopping within walking an pets allowed

    Stayed in August 2021

  • Reviewed: September 16, 2021

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Studio Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Small bed

    Breakfast and king size beds in the one bedroom suites

    Stayed in September 2021

  • Reviewed: August 1, 2021

    8.0
    Would stay there again
    • Leisure trip
    • Couple
    • Queen Studio Suite - Disability Access Roll-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    People walking their dogs in the lobby. One family had commandeered the entire outside patio and cooking area so no one else could use it

    Spaceous room. Very quiet. Well designed. Excellent staff. Very clean. Good room amenities

    Stayed in August 2021

  • Reviewed: July 7, 2021

    7.0
    Convenient and large rooms were refreshing.
    • With a pet
    • Leisure trip
    • Couple
    • King Studio Suite
    • Stayed 1 night

    Pool was not too clean

    Very Pet friendly and room for pet to roam outside

    Stayed in July 2021

  • Reviewed: April 5, 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Studio Suite
    • Stayed 1 night
    • Submitted from a mobile device

    It was bland.

    Stayed in March 2024

  • Reviewed: February 22, 2024

    10
    I stayed here for two weeks and enjoyed the hotel as much on the last day as I did on the first!
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite with Two Queen Beds
    • Stayed 15 nights
    • Submitted from a mobile device

    Nothing really except that there doesn’t seem to be any recycling of bottles and paper. I think this is a St. Clairsville issue as there doesn’t seem to be any recycling capabilities.

    Room was spacious and clean with a refrigerator, microwave and dishwasher. Plenty of closet space and drawers to unpack my belongings. Staff was friendly and helpful. Good location for walking to nearby restaurants. Free washer and dryer plus a small gym.

    Stayed in February 2024

  • Reviewed: October 9, 2023

    5.0
    Just okay
    • Leisure trip
    • Family with young children
    • King Studio Suite
    • Stayed 1 night

    Room did not have a pleasant smell. and seemed...wet. Couldn't place this feeling. The desk furniture was broken and rocked as if it was going to fall over, several points in shelving were split. I believe an adhesive hook had fallen off of wall near shower and ripped the paint off. The bath mat when picked up came up very dark indicating the floor wasn't very clean. Hallways did not look like they had been vacuumed and the walls were scuffed. I had stayed here because the last Candlewood Suites I had stayed at in Ohio was a nice experience. That one even had a simple, but decent breakfast. This one, did not. Complimentary popcorn was in one room but not the other.

    Bed was comfortable. Water pressure was great. A/C worked great. Having a refrigerator, microwave, and stove in room was very nice. Parking was very convenient. Free coffee is always a plus and the machine that delivered it in the lobby was nice.

    Stayed in September 2023

  • Reviewed: September 29, 2022

    10
    We liked the kitchen area and the spacious bathroom
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Disability Access Transfer Shower
    • Stayed 3 nights

    Better lighting in the sitting/desk area

    Stayed in September 2022

  • Reviewed: July 27, 2022

    3.0
    overall was a good stay however if given the chance for something else I would take it into consideration
    • Leisure trip
    • Couple
    • Queen Studio Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    I know it wasn’t there fault but the electric going out and getting hot in the room and no elevator to take our things down to the car was not enjoyable

    clean and helpful staff

    Stayed in July 2022

  • Reviewed: November 10, 2021

    10
    Exceptional
    • Business trip
    • Couple
    • King Studio Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    the dirt and mud from the oil and gas workers

    close to everything

    Stayed in October 2021

  • Reviewed: July 4, 2021

    6.0
    Pleasant
    • Family with young children
    • Queen Studio Suite with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    I booked a room with two queen beds six weeks in advance and added a night two weeks in advance. Both times I got a confirmation email from the hotel. Upon arrival they told me my room had been changed to a one queen bed room, and that my rate was the same. How is that even possible? I understand that oftentimes the person dealing with the problem is not the one responsible for or even has any power to change the problem, so I was trying to calm and collected. I was traveling with my 17 year old son for a baseball tournament, we needed two beds. She said there were no rooms with two beds, or even one king size bed available, for the rest of the weekend (this was a Wednesday night). I asked to speak with a manager, she said one would be available in the morning, which seems odd for a hotel to me. She did say she could take some money off my room for that night (I would hope I wouldn’t be paying the price for a double, while sleeping in a single bed room). In the morning, I talked with the manager on duty and low and behold, a room with 2 beds was becoming available for me that day. I was never given an apology, they acted like I was the problem. Upon checkout, I noticed a charge from the marketplace in the lobby to my room. The person at the desk said that someone had charged something to my room. I had, but not the particular charge I was disputing. Again, the front desk person acted like the problem was me. Upon further insistence, she located the two slips which had orders placed to my room, one was mine, which I claimed, and the other was clearly not. I felt like these people are not trained well and are left to figure things out on their own, leaving customers to face the fallout. A little ownership for a mistake, an apology, and an effort to make it up to a customer would go a long way, but I got none of those.

    Very clean and comfortable

    Stayed in July 2021

  • Reviewed: July 3, 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    How clean and pleasant the stay was

    Stayed in June 2021

  • Reviewed: June 28, 2021

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    N/A

    Close to shopping and restaurants. Awesome amenities! Clean and the staff was super friendly and helpful!

    Stayed in June 2021

  • Reviewed: June 27, 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Studio Suite
    • Stayed 1 night

    Clean room,friendly staff.

    Stayed in June 2021

  • Reviewed: October 27, 2021

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Queen Studio Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The first problem was the front desk night clerk at check in wouldn't take cash and credit card, the second was my pillow smelled like body odor, and the the third was the breakfast sat in a box on a table cold very disappointed

    Stayed in October 2021

  • Reviewed: August 28, 2021

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • King Studio Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    The pool (reason we chose this hotel was pool for our 7 year old) outdoors we could not use because there were a large group of men and some women sitting outside around the pool smoking and cussing. They live in the hotel which has rooms with kitchens. Every time we went down they were always there. It created a not nice environment and made it so we couldn’t use the pool.

    Hotel was clean and nice. Room was nice. Spacious. Clean.

    Stayed in August 2021

  • Reviewed: December 4, 2023

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2023

  • Reviewed: November 19, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite - Hearing Accessible/ Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in November 2023

  • Reviewed: November 14, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Studio Suite
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: December 22, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Studio Suite
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2022

Showing 1 - 25

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