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  5. Reviews of Candlewood Suites St Louis St Charles, an IHG Hotel

Reviews of Candlewood Suites St Louis St Charles, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1800 Zumbehl Road, St. Charles, 63303, United States of America

#18 of 23 hotels in St. Charles

Guests' Choice

Review Score

Based on 48 hotel reviews

5.6

Score breakdown

  • Cleanliness

    6.1

  • Comfort

    6.1

  • Location

    7.1

  • Facilities

    6.0

  • Staff

    7.3

  • Value for money

    5.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 28, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Not yalls fault but when I booked it. The 3rd party said there was a pool and breakfest. Which wasn’t the case. Again. Not yalls fault

    Stayed in April 2024

  • Reviewed: February 21, 2024

    7.0
    Good
    • Couple
    • Studio Queen Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    No table with chairs in the room and no microwave

    Nice

    Stayed in February 2024

  • Reviewed: September 25, 2023

    6.0
    It was adequate to my needs.
    • Leisure trip
    • Solo traveler
    • Studio Queen Suite
    • Stayed 1 night

    Facility needs some maintenance. Carpet not real clean.

    No breakfast provided.

    Stayed in September 2023

  • Reviewed: June 12, 2023

    5.0
    Fair
    • Solo traveler
    • Studio Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Renovation in progress. Door handles falling off exterior door and no other room available. No breakfast but stated there was

    Recently updated room

    Stayed in June 2023

  • Reviewed: March 12, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    My wife got bit by bed bugs & we woke up to ants all over the kitchen. There was also no breakfast

    Everything seemed new & fresh.

    Stayed in March 2023

  • Reviewed: January 15, 2023

    5.0
    Bad by design
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    1) The overall room design was poor 2) The doors were configured wrong where they opened into the main area vs opening into the bedrooms or bathroom 3) There was no light in the closet 4) the light fixture in the dining area was over a chair rather than centered over the table 5) The desk was too big for the space 6) There was no full length mirror Again, poor overall design

    Overall the facilities were just okay. Decent location. Decent price

    Stayed in January 2023

  • Reviewed: September 19, 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Studio Queen Suite
    • Stayed 1 night

    Clean towels and more pillows. Heavy smelly of weed, smoke and vape pens.

    It was fairly quiet

    Stayed in September 2022

  • Reviewed: May 20, 2024

    1.0
    Horrible! Very disappointed!
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The air conditioning didn’t work in the room, used the toilet one time and the seal is broken on the toilet, causing the floor to be soaking wet and getting the kids clothes wet! The refrigerator and freezer were disgusting! No paper towels! The staff (other than Summer) didn’t give a crap about the issues. Summer was already gone when we discovered the problems. We were told maintenance couldn’t be reached until the next day.

    That it had two bedrooms.

    Stayed in May 2024

  • Reviewed: April 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Better/more towels. We only had small ones to dry off with

    Stayed in March 2024

  • Reviewed: March 9, 2024

    8.0
    Great location
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    The room could’ve been much cleaner

    Location and size of the room

    Stayed in March 2024

  • Reviewed: January 7, 2024

    4.0
    Go some where else.
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Mobility Accessible Tub
    • Stayed 7 nights
    • Submitted from a mobile device

    Walls paper thin, you could EVERYTHING. Rooms with kitchens had no supplies. Rooms not clean nor were they cleaned or picked up during your stay, so no clean towels unless you asked.

    Close to stores and restaurants

    Stayed in January 2024

  • Reviewed: January 6, 2024

    8.0
    Room beautiful, clean, hot manyhe pricing is
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    I really wish they had breakfast included to top of the good experiences there. Other then that just the creepy hole in the floor in the kitchen. Not sure what that was about , you can most def see thru it. Not sure if it went into the other room or not but yeah.

    Room beautiful, clean, has everything I needed which not many hotel room do or if do the pricing is off the scales.

    Stayed in January 2024

  • Reviewed: June 29, 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Studio Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Booked online when i got there they had given my room away. So i drove across the city for nothing. Hotel looked like a construction site. Pool is filled in and women who gave away my room was rude about the fact she gave away my room

    Stayed in June 2023

  • Reviewed: May 7, 2023

    1.0
    Very Poor
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    booked on booking.com 3 weeks in advance. showed up to the property to check in and they said they didn’t have me reservation and didn’t have any vacancy. said that my reservation was “cancelled” even though was not contacted with this update.

    Stayed in May 2023

  • Reviewed: April 17, 2023

    3.0
    I won't go back!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night

    Unit was run-down and not impressive. I booked through Booking.com but the hotel property appears to have refused Booking.com's payment and I had to pay again on site and now have to seek a refund from Booking.com

    There was no breakfast. Only a coffee machine.

    Stayed in April 2023

  • Reviewed: April 3, 2023

    4.0
    I wouldn’t stay here again until the reconstruction is completed
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The property is in the midst of a renovation and the rooms weren’t very clean or equipped with things like hairdryers

    The location was close to Lindenwood

    Stayed in April 2023

  • Reviewed: February 12, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Mobility Accessible Tub
    • Stayed 2 nights
    • Submitted from a mobile device

    Was not clean, bed was uncomfortable, and short normal supplies. Like a trash can. There was a kitchen and pots were dirty. They seem to be remodeling so hopefully next stay is better. This is 3rd time staying and was not comfortable as other times.

    Loction

    Stayed in February 2023

  • Reviewed: January 4, 2023

    10
    it was a great stay I will be back
    • Business trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    you can hear the people in the bedrooms from other rooms

    clean and comfortable

    Stayed in January 2023

  • Reviewed: January 2, 2023

    1.0
    Do not go unless you bring your own cookware, utensils blankets and nose plug.
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    When the vents came in it smelled like skunk. The kitchenette had no utensils or pans. The bathroom dispensers were empty and the couch and bed were very very hard and the blanket was so thin with no extra in the room.

    Location was convenient to Main Street shoppes

    Stayed in January 2023

  • Reviewed: December 18, 2022

    8.0
    for the price and the 100$ damage deposit you’d think they would throw in some continental breakfast
    • Leisure trip
    • Solo traveler
    • Studio Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    not spotted from the main road

    adequate parking

    Stayed in December 2022

  • Reviewed: December 12, 2022

    1.0
    Ver, very disappointing
    • Leisure trip
    • Couple
    • Studio Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The place was worn out and unclean. we complained about the smell of our room after finding a moldy coffee pot unclean conditions and was told there were no more rooms. the front desk attendant gave me cleaner to clean my own room.

    the location was a reasonable distance to downtown and the casino

    Stayed in October 2022

  • Reviewed: October 19, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio Queen Suite with Mobility Accessible Tub
    • Stayed 1 night
    • Submitted from a mobile device

    The handicap room was fantastic.

    Stayed in October 2022

  • Reviewed: October 2, 2022

    3.0
    We won't stay again
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    They double booked rooms , the toilet kept backing up and running the sink and the tub would not drain the Wi-Fi was out. The beds were super uncomfortable, the room was not very clean at all.

    Nothing good location other then that it sucked!

    Stayed in October 2022

  • Reviewed: August 25, 2022

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Bad facilities and clean

    Staff

    Stayed in August 2022

Showing 1 - 25

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