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  5. Reviews of Candlewood Suites Tucson, an IHG Hotel

Reviews of Candlewood Suites Tucson, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1995 West River Road, Tucson, AZ 85704, United States of America

#16 of 106 hotels in Tucson

Guests' Choice

Review Score

Based on 54 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.4

  • Location

    8.9

  • Facilities

    9.1

  • Staff

    9.2

  • Value for money

    8.6

  • Free WiFi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 3, 2024

    9.0
    For service and comfort, this is definitely 5 stars.
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    The shower faucet leaked like mad. The water pressure was good, but because the showerhead was either plugged with hard water, or just the leak itself, it just seemed like it could have been better. There were people driving up and down the road, drag-racing, revving engines, etc. ALL NIGHT LONG.

    Both ladies at the desk were the sweetest humans I have ever met. Super friendly, very patient, very nice. The kitchen was so nice, and the desk/office space was awesome. There were real silverware, glasses, and plates to use. The fridge was full-sized and the whole suite was just really nice.

    Stayed in May 2024

  • Reviewed: April 14, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Breakfast too salty and mediocre; needed more variety. Windows did not open.

    Quiet location

    Stayed in April 2024

  • Reviewed: September 26, 2023

    10
    Exceptional
    • With a pet
    • Business trip
    • Solo traveler
    • Room Selected at Check-In
    • Stayed 3 nights
    • Submitted from a mobile device

    Very clean hotel, and all the front desk staff were professional and helpful. The hotel was also the quietest hotel room I’ve been in for quite some time. You could hear people out in the hall but I never heard any other guests while in my room, which I greatly appreciated.

    Stayed in September 2023

  • Reviewed: September 16, 2023

    9.0
    great
    • Leisure trip
    • Couple
    • Deluxe Queen Studio - Non-Smoking
    • Stayed 3 nights

    Pool was a little outdated

    I love the fact that you had free washers and dryers.

    Stayed in September 2023

  • Reviewed: April 24, 2023

    8.0
    Great facilities, friendly and smiley staff
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The only negative was that the air con in the room made a loud clunk every time it turned off in the night, loud enough to wake us up each time which was a shame.

    The facilities were great. Large room, comfy bed, armchair, kitchenette, cooking utensils and pans, huge fridge-freezer, bath with a plug that worked (!), curtains stopped all light coming in too. The staff were really friendly and welcoming, there was a small shop for milk, food and drink items and the laundry was free. We were on the top floor over the pool and bbq area and needed an early night so were a little worried about noise but even on a Saturday night, all was quiet down there by 10pm.

    Stayed in April 2023

  • Reviewed: October 3, 2022

    10
    Great getaway
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Location and spacious room

    Stayed in October 2022

  • Reviewed: May 13, 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Loved the staff The room was fabulous lived the kitchen set up

    Stayed in May 2022

  • Reviewed: May 7, 2022

    9.0
    Front desk staff and supervisor wonderful !
    • Business trip
    • Solo traveler
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted from a mobile device

    only one complaint but has happened a few times; unfortunately, the house keeper arrives early in the morning before checkout; after working all night, I really need to catch a couple of hours sleep before the long drive home…the “Busy” magnet doesn’t deter this disturbance.

    Location to work and restaurants; always friendly staff!

    Stayed in May 2022

  • Reviewed: March 11, 2022

    10
    Bike Path
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 14 nights
    • Submitted from a mobile device

    Quiet and comfortable right on the bike path and close to other activities.

    Stayed in March 2022

  • Reviewed: February 21, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    The check in process , was told my Room wasn't ready at 5pm , they were short on staff !!

    The amenities were clean and stocked well

    Stayed in February 2022

  • Reviewed: December 27, 2021

    10
    Great place to stay
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No complimentary breakfast

    Everything great hospitality

    Stayed in December 2021

  • Reviewed: October 23, 2021

    10
    👍
    • Family with young children
    • Deluxe Queen Studio - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I reserved a room with two beds and when I checked in they didn’t have any available so they had to give me a roll away bed which was not comfortable

    hotel was very clean, the bed was so comfortable and the staff was super friendly

    Stayed in October 2021

  • Reviewed: August 16, 2021

    10
    Great Surprise
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Clean. Location. Roomy and very comfortable

    Stayed in August 2021

  • Reviewed: August 6, 2021

    9.0
    The overall experience was nice and suited my needs for my weekend stay.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The internet was slow

    Location was good. Local services close by and all around this location. Even the little store in the lobby was good. This location had free laundry and guest services was good.

    Stayed in August 2021

  • Reviewed: May 12, 2021

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not able to stream tv. Basic

    All the staff was pleasant and accommodating

    Stayed in March 2021

  • Reviewed: May 10, 2021

    10
    Got Pets? This place is fantastic, well, if you have pets or not. It's still fantastic.
    • With a pet
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night

    No breakfast, but that's ok. There is a Whataburger, McDonald's and a Burger King nearby.

    This location does not offer breakfast, but they do have a cupboard. The pet friendly hotel was the reason we booked. We were very well satisfied. Quiet neighborhood. Upscale staff and clientele. I highly recommend this place. The beds in the king suite had me dreaming in now time.

    Stayed in May 2021

  • Reviewed: January 12, 2022

    4.0
    Great facility. Horrible booking process.
    • With a pet
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 3 nights
    • Submitted from a mobile device

    The booking process was beyond painful. We called directly days ahead, and never got our call returned. When we finally got through to someone, we were told they were completely booked. Frustrated, we hung up and were immediately able to choose one of several of their rooms through Booking.com. Oh well. Hard to find pet friendly, so we grabbed it. We arrived late at night (after having called twice to verbally confirm our booking, which they verified). Even so, they held us at the front desk for over an hour because they couldn't access their booking.com account and tried to get us to pay again, even though booking.com had already charged us. We refused, and eventually they caved and "let us" in the room we'd paid for. An hour later they did call to say they'd worked it all out, and offered us snacks as a "sorry". Then, towards the end of our trip, we requested an extra Tuesday night... and their rate was 30% higher than the New Year weekend day rate we'd just paid. The desk said it was their January rate, so we charged it, but then saw the same room on Booking.com for the original/cheaper rate. Guess they'll say absolutely anything, regardless of the truth. We were so disappointed we ended our trip two days earlier than we'd planned.

    We love the facilities. Pets are welcome and the rooms have everything

    Stayed in January 2022

  • Reviewed: October 25, 2021

    7.0
    All was good.
    • Leisure trip
    • Couple
    • Queen Studio - Hearing Accessible/Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A cleaning lady came to my door at around 12:30 on the day I was leaving, though I requested a late check out. Though I don't mind my request being denied, I can't feel bad about not leaving in a timely manner when I was never notified whether my request was confirmed or denied.

    Staff is custimer-service oriented.

    Stayed in September 2021

  • Reviewed: October 10, 2021

    5.0
    Loved hotel but due to noise wouldn’t stay again
    • Leisure trip
    • Family with young children
    • Deluxe Queen Studio - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hot rod race cars racing up and down the street for 2 hours at 11pm

    Staff was amazing 🤩

    Stayed in October 2021

  • Reviewed: October 2, 2021

    10
    Best spot to stay
    • Business trip
    • Couple
    • King Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location, cleanliness and comfortable rooms. Ample space to relax. Affordable pricing.

    Stayed in September 2021

  • Reviewed: April 5, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: December 5, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2023

  • Reviewed: September 28, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: September 18, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2023

Showing 1 - 25

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