Reviews of Canopy By Hilton Charlotte SouthPark This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
4905 Barclay Downs Drive , SouthPark, Charlotte, NC 28210, United States of America
#28 of 184 hotels in Charlotte
Guests' ChoiceReview Score
Based on 785 hotel reviews
8.9Score breakdown
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Cleanliness
9.4
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Comfort
9.4
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Location
9.3
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Facilities
9.4
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Staff
9.2
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Value for money
9.0
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Free WiFi
9.0
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Reviewed: May 4, 2024
Utica
United States of America21 Reviews9.0“A wonderful place to spend the weekend.”- • Leisure trip
- • Couple
- • Premium King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The parking garage for the hotel was super cramped. We chose the parking deck across the street as an alternative.
It was in a nice location in relation to the other events we had planned.
Stayed in March 2024
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Reviewed: May 2, 2024
Paul
United States of America3 Reviews10Exceptional- • Leisure trip
- • Travelers with friends
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Everything
Stayed in April 2024
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Reviewed: April 29, 2024
Robert
Ireland6 Reviews8.0Very Good- • Business trip
- • Couple
- • Premium Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The room which we were given and the amenities of the hotel did not match the description given by booking.com. We expected a room with a full kitchenette and also to have access to a business centre. None of these amenities were available at the hotel.We would have booked somewhere else if we knew of the abscence of these amenities, and we felt that we had paid for something we didn't get. The manageress was courteous and polite in discussing the issue but there was nothing she could do other than to say that she would follow up with Booking.Com to ensure that the descriptions would in the future provide an accurate reflection of the hotel. To be fair, she was most helpful when it came to printing out boarding passes for us, and we were grateful for this. While the manageress was very professional and gracious in her approach, the same cannot be said for the staff at the reception desk whom we found to be aloof and surly. The hotel is located right beside a construction site, and the room we had was looking straight out on to this, which was not great. The restaurant was understaffed. It seems inconsistent with the otherwise high standards of the hotel that the internal kitchen staff are also required to act as servers when the hotel is quiet.
Clean and classy hotel in a nice area of the city. The rooms are beautifully appointed, and there is a very stylish lobby with a nice cosy atmosphere. There is a good restaurant on site.Brunch on Saturday was very good.
Stayed in April 2024
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Reviewed: April 28, 2024
Shelley
United States of America12 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
There wasn't much within walking distance. The restaurant needs more help, they had one server, who was very nice, but there were not that many tables seated and it took 30 minutes to get a simple breakfast. The light switches in the room were a bit confusing too.
Most of the staff was friendly. The decor was nice. Shower was wonderful.
Stayed in April 2024
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Reviewed: April 12, 2024
Dimitri
United States of America1 review10Exceptional- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was nice , clean and comfy. I highly recommend this hotel .
Stayed in April 2024
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Reviewed: April 5, 2024
Naomi
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • King Room - Hearing Access
- • Stayed 2 nights
- • Submitted from a mobile device
The parking situation
Beds were super comfortable. Rooms was nice. Hotel was clean.
Stayed in March 2024
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Reviewed: April 4, 2024
Jully
United States of America9 Reviews1 helpful vote9.0“Happy and very relaxing”- • Leisure trip
- • Family with young children
- • Premium Queen Room with Two Queen Beds - Hearing/Mobility Accessible
- • Stayed 2 nights
- • Submitted from a mobile device
nothing
Clean and good location
Stayed in March 2024
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Reviewed: April 1, 2024
Kentrell
United States of America1 review10Exceptional- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
I love how clean it was. The bed was very comfortable. I would recommend it to anyone. I enjoyed the stay along with my Husband.
Stayed in March 2024
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Reviewed: March 31, 2024
Tyler
United States of America1 review9.0“Impromptu trip staycation very impressed”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The cable kept messing up on the tv
Beautiful interior and bar area and rooms are comfortable.
Stayed in March 2024
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Reviewed: March 28, 2024
Shanice
United States of America4 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
There wasn't a microwave in the room, so having to go downstairs for the microwave was an inconvenience and a little annoying.
It was pretty and clean. Showers and room were amazing!
Stayed in March 2024
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Reviewed: March 16, 2024
Rachel
United States of America1 review9.0“We enjoyed out stay and slept welll!”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It was difficult to know where to park or enter the hotel lobby since there wasn’t signage
Beautiful and comfortable
Stayed in March 2024
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Reviewed: February 20, 2024
Sydney
United States of America4 Reviews1 helpful vote10“Beautiful hotel and very clean, staff was great!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
We checked in Friday night around 9pm, my room still wasn’t ready but the girl at the front desk was very nice and told me they were sold out and had groups which I understand. There was a guy yelling at her causing a seen and she handled it so well. This hotel was beautiful and so clean, I would definitely come back here again.
Stayed in February 2024
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Reviewed: February 17, 2024
Dragan
Slovenia69 Reviews7 helpful votes8.0“Only if you pay in advance - if you are from Europe”- • With a pet
- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
During the night you hear noice from ice machine (cubes falling), in the hotel you can not pay with Europe credit cards or cash.
Stayed in February 2024
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Reviewed: February 12, 2024
Monica
United States of America21 Reviews1 helpful vote10“Really Nice Hotel. Close to many things to do!”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Beautiful place. Everything was clean! The bedrooms have so much room. Loved the decor as well!
Stayed in February 2024
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Reviewed: February 12, 2024
Semakia
United States of America1 review10“It was excellent”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
It was in a quiet neighborhood
Stayed in February 2024
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Reviewed: January 14, 2024
Jordan
United States of America6 Reviews8.0“Good stay, staff could have been friendlier”- • Leisure trip
- • Couple
- • Premium King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Next to construction (which of course is temporary)
Modern
Stayed in December 2023
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Reviewed: January 10, 2024
Anna
United States of America1 review9.0“really liked the hotel amenities and location super nice and will stay there again”- • Business trip
- • Group
- • King Room
- • Stayed 1 night
location and room was very nice.
Stayed in December 2023
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Reviewed: January 1, 2024
Elaine
United States of America11 Reviews10“would love to stay again.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Modern decor with everything you need. room layout was really nice. friendly staff. food was good in restaurant.
Stayed in December 2023
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Reviewed: December 31, 2023
Juanita
United States of America4 Reviews10“Secluded Secret”- • Leisure trip
- • Solo traveler
- • Premium Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Everything about the hotel is exceptional!!
Stayed in December 2023
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Reviewed: December 20, 2023
Akilah
United States of America2 Reviews10“It was a peaceful stay.”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The property was very clean and welcoming.
Stayed in December 2023
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Reviewed: December 17, 2023
Nili
United States of America13 Reviews1 helpful vote10“Great hotel”- • Business trip
- • Solo traveler
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
The restaurant is ok. There are a lot of restaurants in the area to compensate for
Fantastic Hotel. The staff is ok. Coffee is fantastic. The restaurant is alright. Room is extremely big, clean and have all the amenities anyone would need while traveling.
Stayed in December 2023
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Reviewed: November 28, 2023
Tracey
United States of America6 Reviews8.0“Very great”- • Leisure trip
- • Couple
- • King Room - Hearing Access
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Make sure the bathroom is very clean
Stayed in November 2023
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Reviewed: November 27, 2023
Carlos
United States of America64 Reviews6 helpful votes8.0“Convenient nice new hotel”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Room was not cleaned during my 2 nights. Beds are extremely soft so it might not suit people with back pain.
Great location and staff. New and beautiful rooms.
Stayed in November 2023
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Reviewed: November 16, 2023
Scott
United States of America2 Reviews10“I will be back again for sure!”- • Business trip
- • Solo traveler
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
I wish my shower was cleaned more thoroughly especially on the floor around the door. I made sure to wear shower shoes.
This hotel was extremely beautiful! I loved my room it was everything I expected. The staff was friendly. My most favorite part was the lobby and the mirror inside the elevator.
Stayed in November 2023
