Reviews of Capitol Plaza Hotel Jefferson City This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
415 West McCarthy Street, Jefferson City, MO 65101, United States of America
#12 of 12 hotels in Jefferson City
Guests' ChoiceReview Score
Based on 492 hotel reviews
6.4Score breakdown
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Cleanliness
7.2
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Comfort
7.2
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Location
8.4
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Facilities
6.6
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Staff
7.9
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Value for money
6.8
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Free Wifi
8.1
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Reviewed: May 20, 2024
Glen
United States of America2 Reviews6.0“Okay”- • Leisure trip
- • Couple
- • King Studio with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
They over charged me and the pool was not open the whole time the whole reason we booked the hotel
Clean and nice staff
Stayed in May 2024
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Reviewed: May 16, 2024
Pamela
United States of America12 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
They have not refunded the $70 facility fee they charge. I was told it would. E refunded when we checked out and I still DO N OT have it
Stayed in May 2024
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Reviewed: April 25, 2024
Jalen
United States of America15 Reviews7.0Good- • Leisure trip
- • Couple
- • Executive King Suite
- • Stayed 1 night
Not being informed about a "faculty charge" during check-in. I was told I'd be charged a $35 deposit, which is totally normal for checking into a hotel, and then receive that back a couple days after I checked out. Well a couple days passed and instead of getting my full deposit back I was charged for what they called a "faculty charge" which I later discovered when I called them. I have no problem with this BUT I totally feel I should've been made aware of this when I asked about the deposit during check-in.
Location was perfect regarding the wedding we attended and was very easy to find.
Stayed in April 2024
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Reviewed: March 25, 2024
Robinson
United States of America17 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
They didn't tell me that I had to pay a 35.00 deposit when I checked in and that you could only us certain credit cards for the deposit very inconvenient
The place is really nice and quiet and clean I will definitely stay there again
Stayed in March 2024
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Reviewed: March 11, 2024
Heidi
United States of America96 Reviews10 helpful votes7.0“Great downtown Jefferson City location”- • Leisure trip
- • Family with young children
- • Executive King Suite
- • Stayed 4 nights
- • Submitted from a mobile device
The furniture in the rooms is worn out and shabby. The fan did not work in the bathroom. We had to ask for bedding for the sofa and extra towels when a room for 3 people was booked. Towels were small and worn out. Breakfast situation was not clear. Some mornings there was a buffet, other mornings, you had to order 1 thing off the menu. It supposedly opened at 7 am, but no one was there until after 8 am. It is a nice property, but desperately in need of renovations and a facelift. I feel like the hotel makes more money renting out conference and ballrooms than actual rooms.
I like the space in the suites, something I have not found at other hotels in Jefferson City. The bartender Linda(?) makes a great Old Fashion. The location is great for walking to the Capitol and downtown area. It is a good value. This could be a great place if with some renovations.
Stayed in March 2024
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Reviewed: March 10, 2024
Karen
United States of America8 Reviews6.0“Fine”- • Business trip
- • Solo traveler
- • King Room - Disability Access
- • Stayed 1 night
I went on the assumption I was paying the Bookings price. Upon arrival I was asked for a credit card for incidentals. Normal no problem. It was $35 dollars. Not bad until I was told I would only get $25 back because I was paying for the pool, the access to the bar and restaurant, which were more charges if used. This needs to be clearly stated because now my room is $10 more. ITs the principle. This is not Bookings fault.
Nice spacious room and convenient to capitol
Stayed in March 2024
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Reviewed: March 6, 2024
Jon
United States of America3 Reviews7.0Good- • Business trip
- • Solo traveler
- • King Room - Disability Access
- • Stayed 2 nights
- • Submitted from a mobile device
No complimentary breakfast
Staff very friendly
Stayed in February 2024
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Reviewed: February 25, 2024
Allison
United States of America3 Reviews7.0Good- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Shower did not seem clean and the alarm clock went off at 6am.
The bed and seating area was nice.
Stayed in February 2024
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Reviewed: January 26, 2024
Bax
United States of America1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • King Studio with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
There wasn't a refrigerator in the room. The sink was stopped up but that wasn't a problem. There wasn't a really comfortable place to sit but there never is in hotel rooms.
The size of the room. It was clean.
Stayed in January 2024
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Reviewed: January 13, 2024
Rebecca
United States of America1 review6.0“It was okay, but won't stay again”- • Leisure trip
- • Family with young children
- • Executive King Suite
- • Stayed 1 night
- • Submitted from a mobile device
The pool was cold, the room appeared dirty and smelled weird, there was only one washcloth, plus we didn't have any blankets or sheets for our pull out.
All the staff was friendly and the only issue I had was they didn't answer to give us covers and sheets for our pullout.
Stayed in January 2024
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Reviewed: January 5, 2024
Vicki
United States of America6 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
There was one front desk agent who could use some lessons in customer service
Stayed in October 2023
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Reviewed: January 2, 2024
Crystal
United States of America1 review5.0Fair- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
On site restaurant was closed for the entire weekend, New Years Weekend. The indoor pool left a lot to be desired. Pool area was 68deg and the water was the same temp, too cold for swimming.
The room was comfortable and staff was nice. Knowledgeable and explained the rates and hours of different facilities.
Stayed in December 2023
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Reviewed: December 30, 2023
Ashley
United States of America7 Reviews7.0“It was alright but not great. it’s like having a carrot dangling in front of you but not able to enjoy it.”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
There is a hidden fee that is not advertised on booking.com. $35.00 for potential damages that you get back but it’s not immediately. The tv advertises chrome cast which we were told does not work… there are no streaming capabilities. the staff didn’t seem to know the bar/ restaurant hours. They said “ everyone has their own hours so if someone is in there it’s open. “ also they advertise “ breakfast included” however the breakfast dinning room was not open the morning we were there. so breakfast was not actually included. at check in their was not any mention of any amenities.
I liked that the staff was very friendly. The indoor see through elevator was pretty cool.
Stayed in December 2023
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Reviewed: December 29, 2023
Steen
United States of America1 review6.0Pleasant- • Leisure trip
- • Couple
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
They got rid of hot tub and sauna no microwave or fridge in the room
Location of the hotel
Stayed in December 2023
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Reviewed: December 24, 2023
Ramona
United States of America15 Reviews1 helpful vote5.0Fair- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
At one time, a classy hotel is going down the tube.
The carpet looked great! An older hotel still needed repairs.done . Breakfast wasn't available due to a lack of staff. Unknown fees.
Stayed in December 2023
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Reviewed: December 16, 2023
Ivan
United States of America1 review7.0Good- • Business trip
- • Solo traveler
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
When I book it
Ok
Stayed in December 2023
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Reviewed: November 25, 2023
Charles
United States of America5 Reviews5.0Fair- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
I don’t understand what a resort fee is…
Friendly staff, location and breakfast
Stayed in November 2023
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Reviewed: November 17, 2023
Jessica
United States of America1 review5.0Fair- • Leisure trip
- • Solo traveler
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
The shower was luke warm, the tv in room barely worked and the hotel was very outdated.
Stayed in November 2023
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Reviewed: October 17, 2023
Rob
United States of America25 Reviews5.0“Great location”- • Business trip
- • Solo traveler
- • Executive King Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Hotel is aging and needs an all around upgrade. Thermostats in room didn't work properly. I like facilities that lean rooms daily. Breakfast buffet lacked variety. . Second day I ordered off menu and the meal was comped because of a 30 minute wait.
Convenient location Friendly, professional staff
Stayed in September 2023
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Reviewed: October 15, 2023
Younker
United States of America5 Reviews7.0“It was good and that’s enough.”- • Family with young children
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing to mention.
Large room with frig and sodas for family stay
Stayed in October 2023
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Reviewed: October 15, 2023
Younker
United States of America5 Reviews7.0“It was good for our family of 7 -2 king rooms.”- • Family with young children
- • Executive King Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing to mention
Location close to wedding venue
Stayed in October 2023
-
Reviewed: September 11, 2023
Matt
United States of America1 review5.0“Good value but dated.”- • Leisure trip
- • Group
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The facility was dated and the room smelled like smoke Our first room had not been cleaned.
Nice price and location
Stayed in September 2023
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Reviewed: September 4, 2023
Rachel
United States of America2 Reviews6.0Pleasant- • Leisure trip
- • Group
- • King Studio with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
You have to pay for the breakfast and don't really think is worth the price. They also charge you an extra $10 dollars a night.
Stayed in September 2023
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Reviewed: August 21, 2023
Sandra
United States of America10 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
Breakfast was good. Indoor pool was closed and I ask prior to checking into our room if the pool was open and was going to remain open and they said it was closed for a few hours and would reopen for sure today . It remained CLOSED ! That was one of the reasons we stayed at this hotel we had a 14 year old birthday to celebrate and it was our last free weekend before school starts. Turned out to be a bummer for the kids.
Stayed in August 2023
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