245 South Front Street, Memphis, TN 38103, United States of America
#43 of 187 hotels in Memphis
Guests' ChoiceBased on 720 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
9.3
Facilities
8.6
Staff
8.6
Value for money
8.0
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 4, 2024
Laura
United States of AmericaThe parking situation, it took a long time to get the car. The cost was enough for me to choose another hotel in the future.
The gym and fun lobby. The breakfast was different than expected.
Stayed in May 2024
Reviewed: May 3, 2024
Jennifer
AustraliaGreat location surprisingly very quiet street -though we stayed mid week. Great proximity to Beale street and river
Stayed in May 2024
Reviewed: May 1, 2024
Lori
United States of AmericaThe price of the food in the lobby was a bit outrageous
Location and the valet parking
Stayed in April 2024
Reviewed: April 27, 2024
Laurent
SwitzerlandNo real breakfast
Situation, view on the Mississippi bridge, clean
Stayed in March 2024
Reviewed: April 27, 2024
Kristianna
United States of AmericaThe beds are not very comfortable. We stayed on the 10th floor, so there wasn't hot water for very long while showering. Breakfast included needs to be specified as to what that includes and not overcharge guest if they ask the server, and they said everything was included. Make the menus with asterisks that signify it's included.
The quirky vibe. Loved the happy hour and pool table. Very close to Beale Street, the trolley, and restaurants. The staff were incredibly nice and helpful!
Stayed in March 2024
Reviewed: April 25, 2024
Mary
United States of AmericaPay for parking.
Healthy foods available at all times. Location is perfect! You can walk next to the river or enjoy music on Beale Street. The staff is excellent.
Stayed in April 2024
Reviewed: April 18, 2024
Paul
United KingdomMore storage space, lack of Housekeeping entire stay.
Funky looking hotel, delicious breakfast, central location, walking distance to most places, Uber needed to Gracelands.
Stayed in April 2024
Reviewed: April 18, 2024
Brian
AustraliaNoise air conditioning
Great location
Stayed in April 2024
Reviewed: April 17, 2024
Colt
United States of AmericaThe restaurant was closed, the rooftop bar was closed, and the restaurant/bar that was open closed early. Additionally the parking is expensive valet only. You can choose to stay at a parking garage across the street but it is daily charge… also expensive
New, modern, clean, friendly staff
Stayed in April 2024
Reviewed: April 12, 2024
Samara
BrazilWe had a major problem with the housekeeping service. We stayed for three nights and we did not have our room cleaned. We advised the front desk person once in the first day and they only gave us clean towels, but they did not removed the wet ones. On the second day, we asked for a housekeeper when we are leaving for the day walk, asked again when we ente for dinner and etc… and we never had the room cleaned. We left after three nights and the problem was not solved. This is not the comfort you expect when staying in a Hotel.
The location was fantastic, the room as great and the staff very pleasant
Stayed in April 2024
Reviewed: April 11, 2024
Cristian
United States of AmericaRooms are small, there is no closet, the king size bed is actually a queen size, cleaning is on request and very superficial
Nice refreshes design, urban chic and vintage, central location, breakfast included
Stayed in April 2024
Reviewed: April 10, 2024
Peter
United KingdomWe weren’t informed that the key fob was needed to operate the lift and we got stuck in it.
Funky
Stayed in April 2024
Reviewed: April 9, 2024
Meagan
United States of AmericaTHE PARKING. It was a literal nightmare. I read reviews and didn’t believe it could be THAT bad. I was wrong. Expensive, inconvenient, and problematic all the way around. The overall staff experience was excellent until checkout. Was asking the person checking us out some questions about the bill and without warning, they walked away when I was mid sentence. They came back but it was odd and rude. Other than those things, it was a great stay.
It was very clean, up to date, and just an all around gorgeous place
Stayed in April 2024
Reviewed: April 2, 2024
John
United States of Americathe breakfast meals and prices
The room and the view and LeTare Was absolutely great/wonderful
Stayed in April 2024
Reviewed: March 27, 2024
Beverley
United KingdomWe called the hotel prior to arrival to ask about parking arrangements and staff we unable to give any information The hotel is quite new and some staff were unsure about what they were doing so service was slow
The location is great..close to Beale street and the river and within walking distance of many of the attractions in Memphis We walked to the Peabody to see the duck march and to Sun studios There is a multi story car park across the road. We got an Uber from the hotel to Graceland
Stayed in March 2024
Reviewed: March 27, 2024
Jessica
United States of AmericaWe reserved a king xl but took 2 beds. Beds were very small for 2 people.
Christopher was very personable & provided great suggestions on where to go & see!
Stayed in March 2024
Reviewed: March 16, 2024
Btraveller
United States of AmericaConstruction across the street
Clean and friendly!
Stayed in March 2024
Reviewed: March 9, 2024
Cody
United States of American/a
It was a wonderful experience.
Stayed in February 2024
Reviewed: March 9, 2024
Maria
United States of AmericaThe staff perhaps need additional training and more resources. Bartender did not know how to mix drinks and tap beer was out. They were out of stock on mixes and limes. Not informed about the original building history or when it was originally built. Bar closed at 10 pm.
The room, decoration and architectural were awesome and clean. The staff was friendly, Breakfast choices were good.
Stayed in March 2024
Reviewed: March 7, 2024
Barry
United States of AmericaThe accessorie containing the shower gel and shampoo fell off the wall. I could tell it had happened before and the person that fixed it didn't do a very good job.
Stayed in January 2024
Reviewed: February 10, 2024
Sarah
United States of AmericaEverything
Stayed in February 2024
Reviewed: February 8, 2024
Don
United States of AmericaNothing
Everything was nice
Stayed in November 2023
Reviewed: January 22, 2024
Molly
United States of AmericaMemphis needs to concede to winter weather & budget for snow shovels & plows. The sidewalks needed maintenance from the ice & snow.
Clean, modern & the great location to The Orpheum & Beale St clubs. The staff was friendly & accommodating.
Stayed in January 2024
Reviewed: January 6, 2024
Takila
United States of AmericaStaff
Stayed in January 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content