The ambience of the resort and the room Was clean and comfortable

Stayed in May 2024

The drinks at the pool for 2 solo cups was $42.00 what a joke. There was no price listed nor were the drinks any good. Highly disappointed. My air in my room broke 2 different times and maintenance had to be called and work on the air Friday and Saturday very frustrating. Not one time did I get an apology or did they try to comp me or make up for the fact it was hotter in my room than outside. Maintenance was very nice and helpful.

The pool was fantastic and I love that it stayed open until 11pm.

Stayed in May 2024

It had everything we wanted. We never had to leave the property.

Stayed in May 2024

Wish market was open earlier and stayed open later. No gluten free sandwiches ,no snacks gluten free were offered

Stayed in April 2024

Everything, great swimming pool also

Stayed in April 2024

I enjoyed my stay. I didn’t have any dislikes.

The breakfast buffet was very good. The staff was friendly. The restaurant was very clean. I enjoyed the experience.. I had lunch at the restaurant by the pool that was very good friendly staff. The food selection was good.

Stayed in April 2024

We ate at the outside pool area restaurant and although the food was great the service was lacking. The restaurant was not full at all and we sat a longtime before we were attended too. Way too long for the amount of people that were there that day.

Room was very clean and well organized. Ordered breakfast room service and it was awesome. Although they forgot to include the toast they made up for it quickly.

Stayed in May 2024

Food options were quite pricey, and sometimes communication with front desk wasn’t great., although they were eager to please.

A large hotel, very clean with good facilities. Room was very comfortable and housekeeping were brilliant.

Stayed in May 2024

The amount for daily parking. And shop prices.

Clean and everything was close.

Stayed in May 2024

Staff was amazing!

Stayed in May 2024

The location of this property wasn’t the best for us, but for the price it really can’t be beat. Also, the floors in our room needed a good cleaning.

Lovely resort. The lobby, restaurants, and pool area are amazing. Staff was friendly & helpful in most cases. Room was nice and everything was very accessible. Noticed that it was very quiet as well; always a nice feature!

Stayed in May 2024

breakfast selection was brilliant however it was quite expensive

room, breakfast selection, location, pool and jacuzzi, shuttle buses

Stayed in April 2024

Having to pay $100 a night for incidentals is extremely expensive and unnecessary. We were on the 10th floor overlooking the pool, every morning at 8am the sound system started up by the pool with an instructor giving exercise lessons to those in the pool, we could hear every word the instructor spoke despite the windows being closed and the air conditioning working away. The exercise classes run throughout the day. At 10am EVERY DAY the sound system is wound up and the Boom Boom beat echoes throughout the room, eventually the blood in your head beats in time to the music. Forget about getting a sun lounger by the pool, other guests tended to go down early in a morning and put towels on the sunbeds then disappear back to their rooms for long periods of time, meaning there are no sunbeds free for other guests to lay in the sun. The sound system goes All Day, at 10pm the music is still going. Its not somewhere you would go to relax and unwind from the parks We checked out 4 days ago and we are still waiting for a receipt for the monies taken and still waiting for the money for the incidentals to be returned despite us asking for these items.

The rooms are beautiful. Clean, tidy with plenty of room. Location is perfect with easy access to Disney, shops and restaurants.

Stayed in May 2024

The room was very dated

The rooms were spacious and beds were comfortable

Stayed in March 2024

Music at the pool was too loud

Close to Disney World with Shuttle Service Good food choice available

Stayed in May 2024

They didn’t offer shuttle service from the airport for the guests only shuttle to the theme parks. Also they charge you for parking everyday didn’t liketl that and parking could have been better. Also it was a 100 a day for Damage fee so everyday they charge your card and if found no damage the money goes back but 100 a day is a bit pricey when I booked on booking.com I paid for damage fees so once I arrived I want expecting to pay anything when the lady asked for my card I was like the room is paid for. She said yes this is for damage fees. Also when traveling with kids you need to be able to hook up more than 4 devices at a time especially when you have more than 2 kids. They charge after four devices. SMH

Breakfast was great I love the all you could eat buffet on site.

Stayed in April 2024

Having to pay for parking and for the side of the resort, the pool could be bigger.

Rooms are a good size and are clean and modern. Stadium Club is a great place to visit in the evening. Lively poolside atmosphere

Stayed in April 2024

N/a

Loved the scenery

Stayed in April 2024

Cost of breakfast was about sixty dollars per day for two kids and I adult, lots of corporate functions on and noisy

Lovely pool, helpful staff, near to Disney Parks

Stayed in April 2024

No complaints

Everything was in walking distance at the resort.

Stayed in March 2024

My first concern was that Booking.com clearly stated that a $100 damage deposit would need to be paid at arrival. When we got to the desk, we were asked to pay $100 per day($300) for our 3 night stay. A damage deposit of USD 100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property. Please make sure that Caribe and Booking.com are on the same page with the fees due upon arrival. Secondly, we were assigned to 2 queen beds. I'm 6'0 foot and my feet/legs were hanging off the bed. It felt and looked more like 2 regular beds.

We stayed at Tower 3 last year but loved staying at Tower 1 better. The staff was very friendly and loved the fact that Upper management made sure that staff were always on point. Sometimes, micromanaging is needed, especially at hotels of this status. We also enjoyed relaxing at Calypso pool and restaurant, but the staff was a bit pushy and not friendly. We also didn't like that fact that our bill was not itemized. We fell in love with the Stadium club sports bar. The concept was amazing, the staff was very friendly and the food was top-notch!!!!

Stayed in April 2024

The WiFi could have been better. Especially when you have multiple devices you try to hook up it is hard

The food here is really good a bit pricey though

Stayed in April 2024

Great pool. Good atmosphere.

Stayed in April 2024

Rooms windows cannot be opened. The parking is a little pricey, as well as the food. Starbucks' main lobby is below company standards.

The location is great! The hotel is 10 min from Disney and 20 min from Universal Studios

Stayed in April 2024