1 Ponto Road, Carlsbad, CA 92011, United States of America
#26 of 49 hotels in Carlsbad
Guests' ChoiceBased on 369 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.8
Facilities
8.5
Staff
8.7
Value for money
7.4
Free Wifi
7.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 23, 2024
Babziz
United States of AmericaThe shower head was outdated and no water pressure. No EV chargers on site.
The facility was great. We enjoyed the pool.
Stayed in May 2024
Reviewed: May 23, 2024
Alexandra
United States of AmericaOne of the elevators did not feel safe
Comfortable & clean room with nice staff
Stayed in May 2024
Reviewed: May 20, 2024
Russell
United States of AmericaBeach front, helpful and friendly staff
Stayed in May 2024
Reviewed: April 29, 2024
Tiffany
United States of AmericaA back entrance had a slight urine odor. I forgot to inform staff. I am confident it would have been cleaned if reported given how clean the rest of the building was.
Safe, comfortable, clean, pool and hot tub area is beautiful!
Stayed in April 2024
Reviewed: April 25, 2024
Arturo
United States of AmericaClose to the ocean nice view
The property was nice and clean
Stayed in April 2024
Reviewed: March 27, 2024
Monica
United States of AmericaMy room had an oceanfront view; however the room was located on front of the road which it wasn’t relaxing at all.
The facility was nice.
Stayed in March 2024
Reviewed: March 8, 2024
Erika
United States of AmericaI would have loved either continental breakfast included with our stay or free parking. I think if you’re a guest at the hotel, you should have complimentary parking. I feel $30 a night is a little steep.
We had a oceanfront room with a balcony, and our view was stunning. I loved the location of our room. Quiet and peaceful.
Stayed in March 2024
Reviewed: February 28, 2024
Bonnie
United States of AmericaThe rooms are nice but could fixed up a little. For example, the screen for the balcony kept getting stuck, they need to be fixed or replaced. There were other things like that need to be refreshed in the rooms.
The location and staff are excellent.
Stayed in February 2024
Reviewed: February 18, 2024
Melissa
United States of AmericaSome of the amenities listed in the rooms online were not provided like the take-home water cups and slippers. And they shouldn’t be charging the resort fee If the pool is closed and it’s the middle of a rainstorm, I asked him what the resort fee was for and they’re the pool, coffee, and renting bikes, like OK well we can’t do either of those, so why am I being charged a resort fee? 40 bucks is a little steep for a free coffee in the morning.
Nice location
Stayed in January 2024
Reviewed: January 3, 2024
Verjik
United States of AmericaI didn’t like how it was not Mentioned that I had to pay an additional $300 for the deposit. While checking in, they also did not explain what came free with our stay.
I enjoyed the free complimentary cupcakes. I also enjoyed the peace and quiet, not too busy. Ocean was walking distance from the resort. Clean pool and jacuzzi with the pool heater on.
Stayed in January 2024
Reviewed: September 15, 2023
Sheri
United States of AmericaElegant, beachside, pets allowed, good staff, food could be better it was adequate
Stayed in September 2023
Reviewed: September 12, 2023
Brenda
United States of AmericaNothing
Service, nice room
Stayed in September 2023
Reviewed: September 10, 2023
Yvette
United States of AmericaLocation is right across the street from the beach and a great surf spot
Stayed in August 2023
Reviewed: August 23, 2023
Juliette
United States of AmericaThe phone in our room didn’t connect anywhere except to the restaurant which meant we had to walk down to the front desk for any requests. Highly inconvenient. The pool area was sometimes messy with food debris and used cups towards the end of the day.
Love the location right across from the beach. Clean, elegant, comfortable, great onsite restaurant. Lovely, helpful staff.
Stayed in August 2023
Reviewed: August 14, 2023
Thomas
United States of AmericaNot enough pool chairs. Having to pay $30 a day for parking. It’s a bit excessive.
Beautiful pool. Fun staff.
Stayed in August 2023
Reviewed: August 3, 2023
Elizabeth
United States of AmericaJacuzzi was way to small
Spa was great, Jacuzzi however is way to small.
Stayed in July 2023
Reviewed: July 21, 2023
Nancy
United States of Americaprice
pool service by Kara was exceptional
Stayed in July 2023
Reviewed: July 16, 2023
Marcellus
United States of AmericaDidn’t like the restaurant. Options are very limited and prices are salty. You have to leave the property to eat a pizza or a sandwich at dinner.
Location is good and rooms are comfortables.
Stayed in June 2023
Reviewed: July 6, 2023
Lori
United States of Americagood sized room. comfortable bed. very quiet. The room was a pool view which I didn't request because I thought the noise would be excessive. With the sliding door closed the room was very quiet.
Stayed in July 2023
Reviewed: July 5, 2023
Jeffrey
United KingdomA bit too far to walk to Carlsbad
Very accommodating staff & a lovely hotel
Stayed in June 2023
Reviewed: July 2, 2023
Laurie
United States of AmericaBeaches are walkable from the hotel but the nicer Carlsbad beaches are a short 5-10 min drive away. Not as close to Carlsbad Village for the great dining and shopping. But, it is a more private, down from the main strip hotel so away from the crowds which was also nice at the end of a long day
Rooms were in reply comfortable and spacious. Bedding was plush…. rooms are incredibly private and quiet . Beautiful views of the pacific .
Stayed in May 2023
Reviewed: June 28, 2023
Sandra
United States of AmericaIf you have a bad back or knees, make sure to book a handicap room. The toilet was too low, and they did not have another room to move us to. No refrigerator in the room, only a wine cooler. Unable to use luggage rack without bell hop. We were told that the front desk had to order for us. We called n they did not answer the phone. We had to go down to the front desk n stand in line. When bell hops were not busy, n could have come to get our luggage.
Location, curiosity ride n set up at ⛱️ Beach.
Stayed in June 2023
Reviewed: May 20, 2023
Marlene
United States of AmericaFor us the meals were a bit over priced.
Our room was just what we wanted, a good view of the ocean. Because of health issues we knew we would be staying in our room and take all our meals in house. Our room had enough space to move around but not too much.
Stayed in May 2023
Reviewed: May 18, 2023
Waalkens
United States of Americathey were hosting a prom the night we stayed, we were interrupted multiple times the night due to someone running and stomping in the room above us.
the hotel and location was great. the hotel was very clean
Stayed in May 2023
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