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  5. Reviews of Carmel Inn & Suites

Reviews of Carmel Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Junipero Avenue and 5th Street Northeast, Carmel, CA 93921, United States of America

#37 of 39 hotels in Carmel

Guests' Choice

Review Score

Based on 291 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.5

  • Location

    8.8

  • Facilities

    6.8

  • Staff

    7.6

  • Value for money

    6.8

  • Free Wifi

    8.2

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: March 10, 2024

    9.0
    This was a great find. I would definitely return.
    • Leisure trip
    • Group
    • Standard King
    • Stayed 1 night
    • Submitted from a mobile device

    .

    Great location. Service great. Rooms nicely appointed and comfortable. Great price. Look out your door in the morning, for a bundled basket of breakfast. Would definitely return.

    Stayed in February 2024

  • Reviewed: February 8, 2024

    5.0
    Hard to say really, we were there when a big storm came through, and knocked out the power for 27 ho
    • Leisure trip
    • Couple
    • Standard King
    • Stayed 3 nights
    • Submitted from a mobile device

    Gap under the door, and roof renovations going on

    Location and breakfast delivered to our door

    Stayed in February 2024

  • Reviewed: January 7, 2024

    4.0
    Poor hotel, badly staffed.
    • Leisure trip
    • Group
    • Standard King
    • Stayed 1 night
    • Submitted from a mobile device

    Room had leaks from rain, one of our rooms had issues with aircon heater.

    Location is great

    Stayed in January 2024

  • Reviewed: January 1, 2024

    2.0
    Good location but not the best stay
    • Leisure trip
    • Group
    • Standard Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We never got our breakfast and we had to leave by 730

    Good location

    Stayed in December 2023

  • Reviewed: December 30, 2023

    3.0
    The stay was uncomfortable. Would not visit again.
    • Leisure trip
    • Couple
    • Standard King
    • Stayed 2 nights

    Bait and switch on charges. Indifferent staff not very responsive. Room was not ready to be occupied: toileteries in the bathroom were lacking and garbage was not emptied from previous guests. View from room faced a wall, felt claustrophobic.

    Room was quiet. adequate breakfast.

    Stayed in December 2023

  • Reviewed: December 17, 2023

    1.0
    Worse than Motel 6.
    • Leisure trip
    • Solo traveler
    • Standard King
    • Stayed 2 nights

    Rose at the front desk. She was awful. Didn't even say hello to me when I walked in. My room was turned when I put the DO NOT DISTURB sign on my door, and she said when she dropped off breakfast it had been on MAID SERVICE. No, it wasn't. No accountability. Here, the customer isn't right, the dumb front desk loser is. If you're ok sleeping on a cement bed, showering in a dirty dump, and leaving your valuables in a place where who knows who is going through your room, go for it. The Rooms: Found a clump of hair on the floor, lipstick on cups, the coffee was opened. Gross, gross, gross. She did upgrade me when I complained. But then my room was disturbed. This is a hit-and-run place where they get your money the first time because no one ever comes back. BEWARE.

    Being in Carmel-by-the-Sea, it's hard to be upset.

    Stayed in December 2023

  • Reviewed: November 27, 2023

    9.0
    Great
    • Leisure trip
    • Couple
    • King Suite with Couch
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    All great

    Stayed in November 2023

  • Reviewed: November 20, 2023

    5.0
    Way overpriced and uncomfortable.
    • Leisure trip
    • Group
    • Standard Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The beds were hard as a rock. Linens were the cheapest & scratchiest I've ever slept in. The quality for the price was really low.

    Location was good. Right in the center of Carmel. It was the lowest price available but we booked late. My key was demagnetized but the clerk gave me a new one right away even though it was after midnight.

    Stayed in November 2023

  • Reviewed: October 31, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Great size room and location. The breakfast basket was a nice surprise too. .

    Stayed in October 2023

  • Reviewed: October 4, 2023

    4.0
    Mediocre weekend stay
    • Leisure trip
    • Couple
    • Standard Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Limited parking (16 spots) for 20+ rooms. Dark room with outside window facing bldg next door (about 5 ft away). Some rooms have windows facing walkway/parking. Dated furnishings, tiny bath amenities (soap bars, shampoo). Noisy upstairs neighbor. Sloppy housekeeping (picking up dirty towels but not making up beds). More charming inns/ hotels in the area.

    Close to restaurants and shops. Cheapest motel for rennsport weekend (3 nights for $1,100).

    Stayed in October 2023

  • Reviewed: September 27, 2023

    5.0
    Great location but property feels run down.
    • Leisure trip
    • Couple
    • Standard King
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed and the tv. Sheets were paper thin and the fitted sheet was poorly fitted ( it kept slipping off the mattress). The pillows were lumpy and uncomfortable. The tv didn’t get any local stations. We came in late one night and had a very difficult time parking out compact car into the two remaining spots that were available. The breakfast had old fruit, pre packaged pastries and was not very appetizing. Don’t think we’ll be going back to stay.

    Loved the location

    Stayed in September 2023

  • Reviewed: September 3, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard King
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was very uncomfortable, pillows were uncomfortable, pool was not working

    Staff was very nice

    Stayed in September 2023

  • Reviewed: September 1, 2023

    1.0
    A rip off, stay
    • Leisure trip
    • Solo traveler
    • Standard Queen
    • Stayed 1 night

    The carpets are filthy and need to be replaced. The place has very old furniture and mismatched old dated decor. The room was so narrow there were no nightstands and two people couldn’t access the bed properly. No AC and it was hot.

    Only the location was good. The place is a dump.

    Stayed in August 2023

  • Reviewed: August 24, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard King
    • Stayed 2 nights

    Excellent staff

    Stayed in August 2023

  • Reviewed: August 24, 2023

    10
    Very charming place
    • Leisure trip
    • Couple
    • Standard King
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Beautiful property

    Stayed in August 2023

  • Reviewed: August 4, 2023

    10
    Calming, relaxing and rejuvenating stay in Carmel.
    • Leisure trip
    • Couple
    • Standard Two Queen Beds
    • Stayed 2 nights

    Nothing

    The service, location and employees were friendly, courteous and helpful with our questions. Continental breakfast outside our door each morning was so welcoming as well as delicious. The location was right near the happenings of the quaint town.

    Stayed in August 2023

  • Reviewed: July 17, 2023

    4.0
    The price was ridiculous for what you get
    • Leisure trip
    • Couple
    • Standard King
    • Stayed 1 night
    • Submitted from a mobile device

    A/C did not work TV did not work

    Location

    Stayed in July 2023

  • Reviewed: July 6, 2023

    1.0
    I feel scammed.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The carpet was black with grime. The room smelled really bad and there was hair on the bed. We checked out early because we couldn’t stay in a room that filthy.

    The location was good.

    Stayed in July 2023

  • Reviewed: May 30, 2023

    3.0
    I wouldn't stay there again. The bedding smelled like dust. The outlets didn't work. they need a long mirror in
    • Leisure trip
    • Travelers with friends
    • Standard Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    very out dated, rooms were claustrophobic, furniture too large and too busy. Arriving there staff not very friendly. They do not try to accommodate an early check in.

    location, breakfast, price , the fridge and the microwave. Cleaning ladies very friendly and accommodating.

    Stayed in May 2023

  • Reviewed: May 22, 2023

    3.0
    would not book that property again
    • Leisure trip
    • Couple
    • King Suite with Couch
    • Stayed 1 night
    • Submitted from a mobile device

    2 stories no elevator tight and insufficient parking for the number of units phone did not work and didn’t get fixed or replaced minor other issues

    not much ! very close to Main Street and shopping and restaurants

    Stayed in May 2023

  • Reviewed: January 2, 2023

    5.0
    won’t stay again
    • Leisure trip
    • Couple
    • Standard King
    • Stayed 3 nights
    • Submitted from a mobile device

    TV didnt work, toilet ran, semen on the blanket

    close to town

    Stayed in December 2022

  • Reviewed: November 5, 2022

    10
    Exceptional
    • Business trip
    • Couple
    • Standard Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Everything! Clean, Comfy and great location.

    Stayed in November 2022

  • Reviewed: October 15, 2022

    9.0
    Quaint and charming inn
    • Leisure trip
    • Travelers with friends
    • Standard Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The bedsheets were a bit itchy...no bread and eggs included in the breakfast... But supermarket is just a block away...

    I like the room design, so old world... spacious bathroom with nice and colorful toiletries... Breakfast in the basket reminded me of hotels in Glastonbury...boiled eggs and bread could have made it a complete breakfast...and they should be delivered earlier than 8 to 8:30..so close to bus stop, so going to Monterey is easy....the front desk people were so helpful and easy to deal with

    Stayed in October 2022

  • Reviewed: October 7, 2022

    10
    Great weather, Manager is always nice and helpful. It’s on a quiet street and walking distance to ev
    • Leisure trip
    • Couple
    • Standard King
    • Stayed 2 nights

    A microwave would be nice and a table lamp.

    Good healthy breakfast

    Stayed in October 2022

  • Reviewed: October 3, 2022

    5.0
    Great time with family in beautiful Carmel; unfortunately we will not return to this hotel
    • Leisure trip
    • Family with young children
    • Standard Two Queen Beds
    • Stayed 1 night

    Terrible experience with unruly neighbor; cleanliness of room just so-so (found pair of dirty socks on carpet) very tight quarters for three of us adults; very little room for clothes and accessories; beds soft and unsupportive; parking spaces tiny when most guests were driving SUV’s ; coke machine was not working; and tv cabinet had broken door.

    Great Location, friendly staff who seem to try hard.

    Stayed in October 2022

Showing 76 - 100

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