433 Powell Street, Union Square, San Francisco, CA 94102, United States of America
#22 of 223 hotels in San Francisco
Guests' ChoiceBased on 2133 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
9.7
Facilities
8.6
Staff
9.1
Value for money
8.8
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 8, 2024
Felix
Germanycozy little hotel with friendly staff, has probably seen better days but still charming and quite unique.
Stayed in May 2024
Reviewed: May 8, 2024
Ilia
United States of AmericaBuilding is 100 y old. Adds charm
Friendly staff and tasty free cookies and coffee.
Stayed in April 2024
Reviewed: May 5, 2024
Jan
NorwayWarm but tolerable, we had electricfan
Location Room, although small Facilities Ref in the room Nese waalgreen
Stayed in April 2024
Reviewed: May 5, 2024
Katarina
United States of AmericaThe room smelled a bit like cigarette smoke.
We liked our room and the location of this hotel. The woman working at the bar downstairs was so friendly and welcoming. :) Would stay here again!
Stayed in April 2024
Reviewed: May 3, 2024
Sarah
BelgiumShower was a bit too low for a.tall person to wash my hair.
The coffee and tea corner in the lobby, the free 🍎 and 🍿 were fun. My room was spacious and the bed big, even for a solo traveller. I had a desk, a sofa, a fridge and a spacious closet to myself.
Stayed in April 2024
Reviewed: May 3, 2024
Michelle
United States of AmericaNo complaints
Fantastic location right in Union Square. The staff was very friendly & helpful. The hotel itself has character & charm with very comfortable beds & pillows. Very clean. Tasty cookies & coffee on offer. We really enjoyed our stay there.
Stayed in April 2024
Reviewed: May 2, 2024
Bradford
United States of AmericaNothing
Everything. The room was very clean and nice. Everything I needed. The staff was most friendly and the location was perfect. I will definitely stay there again.
Stayed in April 2024
Reviewed: May 1, 2024
Martina
ItalyApart from a few, the staff wasn't that kind, they seemed to be bothered by our questions and requests.
The position was great, especially because the surrounding area looked pretty safe; very close to Union Square. The bedroom, even if it was quite small, was nice with a comfortable bed and soft pillows
Stayed in April 2024
Reviewed: April 30, 2024
Robert
United States of AmericaNothing, except, they Could have have offer a Breakfast or free Breakfast.
The Hotel and Room was Very Clean, The Location was Great. The hotel was on the Trolley Line
Stayed in April 2024
Reviewed: April 30, 2024
Konstantina
GreeceThe hotel is very centrally located, which make it easily accessible to several option of means of transport! The room was spacious and clean. The personnel was very friendly. At the lobby was a surprise, since they offer for free coffee, tea, water, fruits and biscuits all day long!!! Alao during evenings, they offer popcorn! They also have a baggage storage after your check out, which is also very convenient if your flight is later in the day!
Stayed in April 2024
Reviewed: April 30, 2024
Stephen
United KingdomCheck - in receptionist was miserable, didn't look like he wanted to be there, poor customer service not even a smile
Location excellent Free coffee, cookies and 🍿 😬👌
Stayed in April 2024
Reviewed: April 30, 2024
Kathryn
United KingdomGreat hotel in a central location
Stayed in April 2024
Reviewed: April 26, 2024
Cynthia
SingaporeNo socket beside bed Not only this hotel, it seems all the hotels doesn’t provide bedroom slippers anymore
Superb location along Powell Street. Easy access to transport and food. Convenience store next door. Clean room with big walk-in wardrobe. Room well stock with amenities. Beverages, cookies and fruits at lobby all day
Stayed in April 2024
Reviewed: April 26, 2024
Daniela
GermanyLike last stay - perfect location for exploring SFO
Stayed in April 2024
Reviewed: April 26, 2024
Daniela
GermanyIt would be great having the chance to open a window for fresh air in the room, especially for a longer stay . But there is a fan in each room , so it isn’t such a big problem.
Great place, we stayed there two times. We loved the service with the free coffee , tea , water , cookies and apples. Furthermore, it is very well located .
Stayed in April 2024
Reviewed: April 26, 2024
Dan
New ZealandWe had noisy neighbours one night but this is no way a reflection on the hotel.
This hotel well exceeds the 3 star its has, It should be rated at least a four star. So nice to be in a hotel thats not run of the mill. Exceptional in every sense.
Stayed in April 2024
Reviewed: April 25, 2024
Miriama
SlovakiaNice stuff, small but very cute and clean room. No breakfast were available, but we did like complimentary coffee, cookies and perfect water station. Hotel is right in the centre, perfect for exploring city.
Stayed in April 2024
Reviewed: April 24, 2024
Rachel
MaltaRoom a little small (not much space for luggage open) but there was a little cloak room to store them in.
Perfect location, right next to Union Square and close to different public transport stops. Room was clean and bed was comfortable. Staff were nice, and I appreciated the free cookies/popcorn/water/coffee in the lobby
Stayed in March 2024
Reviewed: April 24, 2024
Michael
United States of AmericaValue for location. Well kept up property
Stayed in April 2024
Reviewed: April 23, 2024
Edward
FranceIt's an older hotel whose charm means that certain modern comforts are absent; the windows and walls are quite thin - the traffic outside as well as a crying baby in a nearby room awoke us more than once, but hotel does pre-equip the rooms with packets of disposable earplugs. We didn't need it during our stay, but there does not seem to be any air-conditioning.
Free cookies and iced lemon water at reception! The hotel itself is very well located, with valet parking very nearby (for an extra fee), and not far from many touristy locations. Very clean and comfortable hotel, very nicely decorated. Staff were generally great and accommodating.
Stayed in April 2024
Reviewed: April 23, 2024
Maike
GermanyIt‘s very loud during the nighttime
Nice hotel, friendly staff & cable car in front of the hotel
Stayed in April 2024
Reviewed: April 22, 2024
Emma
IrelandThe hotel is central to everything! Really comfortable beds, and the free tea and coffee in the lobby is a lovely touch! I enjoyed my time here and would definitely stay again.
Stayed in April 2024
Reviewed: April 21, 2024
Tony
Vietnam- Good location, very close to Chinatown - Helpful staff - Good value for money with regards to other hotels+ locations
Stayed in April 2024
Reviewed: April 21, 2024
Sara
ItalyNice hotel right next to Union Square. The staff is very friendly and helpful, there is a corner in the hall with fresh water, tea, coffee, cookies and apples. The rooms are clean and comfortable. There is not A/C but at this point of the year it didn’t matter. Go there !
Stayed in April 2024
Torri del Benaco, Italy
Carvoeiro, Portugal
Bucharest, Romania
Blackpool, UK
Barcelona, Spain
Swellendam, South Africa
Shimoda, Japan
Krimml, Austria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content