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Reviews of Upcountry Inn

Helen, 30545, United States of America

#14 of 52 hotels in Helen

Guests' Choice

Review Score

Based on 120 apartment reviews

8.4

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    8.7

  • Location

    9.6

  • Facilities

    8.6

  • Staff

    8.4

  • Value for money

    8.0

  • Free WiFi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 22, 2024

    7.0
    Loved the location. Clean. NO sleep due to squeaky bed and porch light ON
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The squeaky bed. Had NO sleep!

    Location

    Stayed in April 2024

  • Reviewed: January 13, 2024

    9.0
    Lovely place and easy access to all the town has to offer
    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    The bed was super lumpy

    Location, easy to walk to everything in town

    Stayed in December 2023

  • Reviewed: November 13, 2023

    8.0
    Great place overall
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night

    1. There was a string of very bright Christmas lights along the gutters outside. The blinds do a very poor job of keeping that light out, so the whole room was lit up fairly bright all...night...long. Also, the outside porch light can't be turned off either, that I could find. 2. As others have mentioned, there are large gaps between the blinds and the wall, so it's possible to see in from outside. Either some simple sheers on the sides, or blinds mounted inside the window casement would fix this. 3. The bed was hard. I sort of like a soft bed, this was a pretty hard bed. I can't say I slept very well on it. Thankfully, it was only one night. 4. After they add in the "cleaning" fee and the "facilities use" fee (what???), this costs as much as the nicer hotels. These were minor, picky things. Overall this is a really nice place, and it's located very close to the shops/restaurants. I say it's a fair trade, especially if all the hotels are booked.

    Location is excellent. Room was very clean and tidy. All the furnishings and stuff look fairly new. Parking right outside the door - that's excellent. Other than the idiots on super loud motorcycles going through town, there's not a lot of noise that gets into the room. The property owners did an excellent job of communicating which suite we were in, how to get into the suite, where to park, etc. That's good, since there's not a warm body onsite to tell us these things. Overall, this is really a nice place, other than the few exceptions below.

    Stayed in November 2023

  • Reviewed: November 8, 2023

    8.0
    very suitable
    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights

    location very close yo downtown, quiet, next to grocery and restaurants

    Stayed in October 2023

  • Reviewed: October 17, 2023

    8.0
    Modern, comfortable room
    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    We didn't like that the vertical gap in the bathroom and front window shades people outside our room could see inside our room. The freezer in our refrigerator had caked on ice and needed to be defrosted. There was a lack of bath towels and washcloths for two people staying for three nights (3 bath towels and 3 washcloths). We needed at least a small dining table (compact) and a chair for eating our meals. There needs to be a secondary smaller step outside of the entry doorway. Cable television is preferred instead of just Roku (it was not user friendly). There needs to be an easier lock or code to enter the residence (we arrived, later than expected, in the cold rain and darkness and tried for over 30 minutes to enter the room by instructions for coded door lock and it didn't work). There needs to be larger trash cans provided in each room.

    We liked the location, the cleanliness, the biblical verses on the wall art, the dishes, flatware provided, the microwave, refrigerator, and sink. We, also, liked the shower head in the bathroom, the floor space of the bedroom and bathroom, and ability to park our car so close to our room. The bedding and queen bed was comfortable. The ceiling fan kept the air circulating. We appreciated the texts checking on our satisfaction with the room.

    Stayed in October 2023

  • Reviewed: September 14, 2023

    9.0
    great location, good value
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights

    great accommodations but not alot of seating area could have used a couch instead of a small love seat

    great location

    Stayed in September 2023

  • Reviewed: August 2, 2023

    8.0
    The only thing I did not like about it was when I arrived at my arrival time the complex was not cleaned I had to sit on
    • Leisure trip
    • Couple
    • One Bedroom Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Accommodation

    Very close to everything

    Stayed in July 2023

  • Reviewed: June 15, 2023

    9.0
    Had a great time.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights

    A little smaller than i thought but it was comfortable and clean

    location

    Stayed in June 2023

  • Reviewed: April 20, 2023

    8.0
    overall a pleasant stay
    • Leisure trip
    • Travelers with friends
    • Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    rooms nice but a bit small & TV wouldn’t turn channels from remote.

    clean / convenient

    Stayed in April 2023

  • Reviewed: November 21, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The price was a little steep

    It was a good experience

    Stayed in November 2022

  • Reviewed: September 26, 2022

    8.0
    enjoyed!!
    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    having to walk around house to sit outside on porch from the room we were in

    Convenient

    Stayed in September 2022

  • Reviewed: September 26, 2022

    7.0
    Would have been excellent if house issues hadn't marred the trip.
    • Leisure trip
    • Solo traveler
    • Suite
    • Stayed 3 nights

    Several issues occurred. A bed broke in the middle of the night and the hot water heater turned off so there was no hot water. We had to wait around for both of these issues to be addressed.

    Great location. Rooms nice but small.

    Stayed in September 2022

  • Reviewed: September 25, 2022

    7.0
    Nice place is issues hadn't marred the trip.
    • Leisure trip
    • Solo traveler
    • Suite
    • Stayed 3 nights

    Our bed broke the first night. It had obviously been "repaired" recently and done very poorly. Crappy piece of wood nailed to bottom of frame. The corner of the bed "fell" in the middle of the night when the wood piece broke - could have been dangerous. We had to wait around the next day for repairman to fix it properly. Also, on the afternoon of the first day there was no hot water. One of the hot water tanks "switched off". In the morning we had to wait to take showers until we got instructions on where and how to reset the hot water heater. So, several inconveniences to deal with during a short amount of time there. Would expect a partial refund for the hassle.

    Great location and most rooms fine, but small

    Stayed in September 2022

  • Reviewed: September 16, 2022

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    It would have been nice if there had been a couple coffee packets for the coffee maker. The rates are good but by the time all the fees are added in it becomes a little expensive. And it would have been nice since the windows face main street to have curtains. The shades were nice but they didn't block the lights outside

    Clean and convenient location

    Stayed in September 2022

  • Reviewed: August 15, 2022

    7.0
    All most perfect
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Shower water pressure

    Location

    Stayed in August 2022

  • Reviewed: August 1, 2022

    9.0
    We really liked it a lot and would definitely stay here again!
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights

    Minor things but since you’re asking…a coffee table would be nice, hooks in the bathroom to hang towels on and to have the internet working. I couldn’t get internet the entire weekend.

    Loved how clean the room was! Loved the location! Loved the ease of access into the room

    Stayed in July 2022

  • Reviewed: July 13, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Mattress could have been more comfortable.

    Good communication, clean, good location

    Stayed in July 2022

  • Reviewed: July 5, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Fees made it more than hotel. Needs a table in room.

    It was easy to find and within walking distance from most everything

    Stayed in July 2022

  • Reviewed: June 19, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    It was a good stay . I have no complaints about our stay it was enjoyable. The room was clean and it was comfortable.

    Stayed in May 2022

  • Reviewed: April 11, 2022

    8.0
    Good place
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The fact that you could hear everything. There were no extra linens except towels

    The location and the decor

    Stayed in April 2022

  • Reviewed: February 27, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Mini fridge did not work well. Thin walls. No onsite faculty if you need assistance.

    Close to downtown area. Clean and budget friendly

    Stayed in February 2022

  • Reviewed: January 2, 2022

    8.0
    we would stay again. Just hope it was a rare experience
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    the couple next to us fought the first night we got there, slamming doors screaming and cussing for about 2 hours. didn’t get much sleep the first night. you would expect that in a budget hotel but not in this nice or pricey facility.

    close to everything

    Stayed in January 2022

  • Reviewed: December 29, 2021

    7.0
    Great time. Great location.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights

    Needs hangers. There was not one single hanger.

    I waited outside the room for 1 1/2 hours because despite my emails and phone calls, no one gave me a code to get in. Location was great. We walked everywhere.

    Stayed in December 2021

  • Reviewed: December 20, 2021

    7.0
    we enjoyed our selves n enjoy the scenery also people were friendly for sure
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights

    love how close everything was food places was great i wouldnt stay again because of beds sorry trying to be honest.

    had no breakfast wasn't offered to us. location was great no complaints. our complain was bed awful sleeping in it. had bad back ach every morning my wife n i . very hard getting in n out. mattress is way to spongy n bed way to high off the floor im 5'10" my wife is 4'9" i felt there should be a firm mattress in there thank you

    Stayed in December 2021

Showing 1 - 25

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