The front desk attendant could've been more engaging. When I asked about Rock City and Ruby Falls, the reply I received was " I don't know, I've never been." And nothing more, I was instantly turned off. I had also responded to a text that I had 2 small dogs and that there would be amenities prepared for them and there wasn't.

Spacious and clean rooms with nice amenities.

Stayed in April 2024

There was nothing we didn't like. It was our favorite hotel we've stayed at.

Most comfortable bed I've ever had at a hotel, and the shower was amazing.

Stayed in May 2024

Just didn’t like paying to park. $18.00.

They property was appealing, giving a nostalgic theme. It was in a great part of the city. One of the best hotels for that area. Very clean and excellent decor. Staff was so polite and accommodating. Beautiful!

Stayed in May 2024

It was a great place to stay. Very pretty. Adjoining pool and restaurant were nice. Several additional restaurants within walking distance. Beds were cozy. We will be back.

Stayed in May 2024

Room was excellent.

Stayed in April 2024

Not having any breakfast in the price

Location, room was nice, and loved the patio

Stayed in April 2024

nice restaurants and i nice gift shop on the property

Stayed in April 2024

Pillows were a bit too fluffy - maybe have some different styles .

Super cute decor! Staff was wonderful. Elsie’s Daughter was beyond delicious!

Stayed in April 2024

Nothing

Convenience

Stayed in April 2024

Nothing

History

Stayed in April 2024

Nothing

It was a quaint, historical property. Very unique. We did not stay in one but you can stay in an old railway car. Our room had an outdoor patio. We did a night stay on a drive from Florida to Canada. Next year we will likely stay a couple of night at this hotel

Stayed in April 2024

The parking was $18 a night. We stayed 4/26-4/27. There was apparently prom happening on both of these nights and the parking was taken up by them. We even passed a group of kids who were talking about taking up the hotel parking so they didn’t have to pay. On Saturday night when getting back to the hotel we had to wait about 10-15 minutes for someone to leave to be able to get parking. In instances like this we should not have to pay to park when we can’t even park in the designated spots.

The hotel is very nice. The entire property was well maintained and clean. The staff was exceptional. Everyone we encountered was friendly. Lots of places are within walking distance or a short drive, but it didn’t feel as if we were in the middle of downtown.

Stayed in April 2024

Stayed here while passing on a road trip. The hotel is in a great spot, with great places to eat around it. Super classy decor, with a boutique feel. And very comfortable. Would definitely recommend a stay here.

Stayed in April 2024

This may be a booking.com issue but a balcony is NOT included and is an upgrade of 25.00 and parking is 18.00 a night, also not detailed in the description. You find this out when you arrive. The front desk was amazingly kind about it and said they are working with booking.com to resolve.

Uniqueness, Clean, Beautiful and thoughtful decor. The property is amazing with a quaint onsite food and wine restaurant, a caboose in the courtyard serves up food and drinks ito live music. The pool and the train cars (which you can also stay in for an upcharge of 150 or so) is next to courtyard for added ambiance. A beautiful and fun property.

Stayed in April 2024

Everything was extra. Parking $18. Water and minbar in room expensive

Location and history

Stayed in April 2024

N/A

Very eclectic, beautiful facility. Loved the vintage decor. The grand staircase is amazing!!!

Stayed in April 2024

It was very regal

Over all it was nice, I didn’t expect to pay for parking on the facility in the open parking lot.

Stayed in April 2024

Parking ticket on the first night in a spot we were directed to park in by the door attendant. . Hotel took care of the ticket. Based on other reviews, this happens a lot, and there should be a better system to notify the ticketing agency which vehicles are guests.

The cleanliness, design, and train cabin theme of the room. The patio was nice for relaxing in the sun and coffee in the morning. The shower pressure was excellent, and the AC kept the room cool. The location was perfect with several tasty restaurants within walking distance.

Stayed in April 2024

Everything was clean, we had everything we needed.

Stayed in April 2024

Loved the charm of the hotel and the room.

Stayed in April 2024

I love the history

Stayed in April 2024

Over priced danish as a breakfast offering.

Stunning decor. Such comfortable beds. The train carriage rooms looked really interesting too. Didn’t want to leave.

Stayed in April 2024

This was a lovely hotel. The staff were very attentive and helpful. The room was huge, comfortable and immaculately clean. Good places to eat and drink within easy walking distance. The free shuttle bus into town was a bonus.

Stayed in April 2024

Location

Stayed in April 2024