For the price paid, we are expecting at least 4 star facilities. The place was rather run down, spa water was dense, pool crowded and the rooms smelt musty guise by heavy use of bleach.

It’s location in the mountain and access to a hot pool

Stayed in April 2024

Room was stuffy and didn't manage to get any water in shower. Tap water also poor pressure.

STaff friendly and atmosphere good.

Stayed in May 2024

The only negative experience we had resulted from the belligerent drunk (off duty) property bartender who joined our northern lights tour. He bragged about flipping one of the properties snow machines, and yell talked to anyone unfortunate enough to be near him. We watched him aggressively yell at it his coworkers on duty and throw a drunken tantrum. It unfortunately ruined the experience of the excursion we paid for and we’re looking forward to.

The hot springs and landscape are stunning!The staff are friendly and very helpful. It’s an eclectic property with a lot of experiences offered on site.

Stayed in February 2024

I liked the hot baths, dog sledding and Aurora viewing.

Stayed in February 2024

No control of climate control and too hot and dry. Understand this place is extreme climate, but would have been nice if had more control.

Great location, wonderful hotspring

Stayed in January 2024

WiFi internet was down for more than 24H

need more option for dining

Stayed in December 2023

Property needs some TLC. Heat in room is controlled somewhere else. Have no temp control. Restaurant is expensive and food is not that good.

Hot springs lake is wonderful. Staff is nice

Stayed in December 2023

The temperature in the rooms is difficult to regulate. The restaurant needs to develop a better plan for seating customers at tables. They do not take reservations and the wait times can be excessive.

Beautiful setting. Clean and comfortable rooms. Great food and drinks at the on site restaurant.

Stayed in October 2023

The hotel is dirty - lobby, toilets, carpets, bar area, yuk. The hot springs and change rooms are filthy. They are apparently understaffed - whether that is due to poor management or lack of interest, I don’t know, the result is lack of cleaning and when checking in on time we found our room was not ready, and after driving all day to get there, that was not the welcome we hoped for and I feel for the staff because nobody trying to check in enjoyed hearing “your room is not ready yet”. What’s more is, they had all day to tell us our room would not be ready by the checkin time they had given us, but they waited until we were there to tell us.

The room was big, and the beds are comfy. We were in Moose lodge.

Stayed in September 2023

that they did not tell us upon booking that the ice museum was closed.

I liked the hiking trails, the staff, the food and the hot springs

Stayed in August 2023

the queen beds were actually full size beds

the rooms were nice but the beds in the main room of the bear family suite says they are queen beds but I don’t believe they are queen beds.

Stayed in April 2023

The Rude Activities Staff! They were not welcoming, friendly or very helpful! They were doing a job they were paid to do and that was it. They were sometimes rude and condescending to the group , rudely calling someone out in the group. (2 different tour guides did this). They could use a microphone or something so the group in the back could hear them! They left the elderly way behind to the point of them not being able to hear .

The Hot Sorings

Stayed in April 2023

Our room was pretty old and not much cleaned. It got too warm and we couldn’t adjust the temperature in the room. The bathroom fan and light was always on, and the plugs weren’t working between beds. Also one night they closed the hot springs when we tried to soak. That was disappointing. It could be because someone fell and got injured by the hot springs. It was slippery due to algae by the hot springs entrance. They must have cleaned there since it wasn’t slippery next morning.

hot springs access and Northern Lights viewing.

Stayed in March 2023

Guest rentals are a bit "thin"; there were only two snow machines (snowmobiles) to rent, and they often were not returned on time, so many guests were unhappily waiting their turn. The Ice Hotel is not worth the price of admission.

The hot springs (Rock Lake) are the obvious star of this property. The restaurant offers very good food, but the wait to get in can be long. The staff we interacted with were uniformly helpful and friendly.

Stayed in March 2023

The room is in need of a lot of repair, very run down and old for the price we paid

Love the place, location, staff

Stayed in February 2023

The wifi connection was poor in my room. I could only video chat with my family in the hotel lobby. 🥹

The location was great, just 100m to the hot spring!

Stayed in February 2023

Lots of unwritten rules about how to get food and drinks at the restaurant. No bartender on duty before 4 pm (but you just have to guess this because people are coming and going from the bar all day), can't sit down until ALL people are standing at the hostess desk (NOT sitting in the bar), no drinks served before 10 am. At the hot springs/pool - a random supply of the coin lockers don't work. Not really a big deal though people did seem to take my towel half the time when I brought it to the end of the ramp.

The scenery at the hot springs and resort is amazing. The tour guides were mostly really nice. The lattes at the cafe in the Activity meet-up spot are GREAT!

Stayed in January 2023

Restaurant and activities were outdated. They were trying to control dozens of guests only by handwritten memo or their memory! And sure enough, they were always getting confused for order and upset. I guess they get enough profit to introduce better systems because all guests have to pay a lot of additional money to stay this resort…

Old but it was clean. The room was not very warm but that’s fine thanks to nice hot springs.

Stayed in December 2022

n/a

our room was very close to every building

Stayed in December 2022

Housekeeping did not give/exchange towels on 2nd day of visit.

Very close to the restaurant and pool area.

Stayed in October 2022

What we didn't like was no refrigerator poor house keeping food was expensive wait for restaurant was over 1 .5 half close to two hrs for the wait to get in there to seat just to eat for a tiny resort no microwave dirty rooms never came in to change are sheets toilet stuff we had to Chase them down at front desk for towels shampoo etc every day for stuff which was the worse place ever for that plus long drive to a local store Walmart over 1 hr drive plus longer or any other kinds of food places no phone WiFi for us Tv mess up for three days so no tv and only 9 channels they had and they need more Towers Big for service and for phone and cable

I like the hot springs the dog mushing I like the adventure of visiting the people were friendly I love the fresh clean air I wish I could of took it with the dogs definitely they took my son's heart away which then took my heart away he wanted to go in the yard twice so I paid for that we also did the Ice Museum was wonderful the Aurora was amazing but the door open twice on the suskee on trip and the the window to wich was open on the suskee and also love at 1 an me and one son pick out at night time and saw the Northern Lights for a second the rest of us kind of saw it for a second love how they had chess up in the mountains for families to play games with while waiting for the lights My older son love the one of the lead dogs My 14 yr old love how hot you had the hot tubs and the pool to My hubby love fresh air peacefulness and the good people that were there he also love the plane that was on top of the silts and the Ice Museum and the food but was expensive and my My 12 yr old the one that pick this trip so he Love Alaska and definitely wants to return one day and loves those dogs and everything about the trip and I love everything from Dogs to food to all the Amenities ty again

Stayed in September 2022

The bath water stinks. Beside, the room is freezing cold at night. There's no extra blankets, plus room temperature is unadjustable.

Location is perfect and it has beautiful surroundings. I like the room's interior decoration.

Stayed in September 2022

Nowhere to have coffee in the main building whilst waiting for check-in and the activity centre was very basic. Rooms were more basic that expected from reading other reviews and looking at website.

Food was good although restaurant was very short staffed and there was a long wait. Prices high but v large portions.

Stayed in September 2022

staring to show its age. Room needed painting. The resort was short staffed the 3 days we were there.

Loved the hot springs and the Northern Lights excursion.

Stayed in September 2022