8700 West Chestnut Mountain Road PO Box 6328, Galena, IL 61036, United States of America
#6 of 8 hotels in Galena
Guests' ChoiceBased on 177 hotel reviews
7.9Cleanliness
8.3
Comfort
8.2
Location
8.6
Facilities
7.8
Staff
8.7
Value for money
7.8
Free Wifi
7.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 29, 2024
Timothy
United States of AmericaThey had an ant problem but I’m sure it’s due to location.
Beautiful location, friendly staff and lots to do.
Stayed in May 2024
Reviewed: May 22, 2024
Lisa
United States of AmericaA lot of the activities was closed.
It was clean.
Stayed in May 2024
Reviewed: January 29, 2024
Emily
United States of AmericaThe only thing that bothered us was the shower would make a high pitched screeching noise when running. It was loud enough we think the neighbors could hear it, so we had to rush in order to not inconvenience anyone!
The amenities, scenery, and overall facility was beautiful. The staff were also extremely helpful and friendly!
Stayed in January 2024
Reviewed: November 7, 2023
Laurie
United States of AmericaSmelled moldy on first floor
Beautiful surroundings, good restaurant on site, really comfy bed.
Stayed in November 2023
Reviewed: October 3, 2023
Olivia
United States of AmericaThe room was way smaller then we were expecting. The TV was staticky and the bed was super hard. We both slept horribly on our 2nd night and both woke up super sore
I really enjoyed the restaurant and the views
Stayed in October 2023
Reviewed: August 31, 2023
David
United States of AmericaMini golf course needs updating.
Beautiful scenery, nice facility, very helpful staff
Stayed in August 2023
Reviewed: August 5, 2023
Nora
United States of AmericaViews, room, pool, hot tub, sauna
Stayed in August 2023
Reviewed: June 27, 2023
Lisa
United States of AmericaNo elevator. And they charged a deposit at checking in. That wasn’t on the booking page. They said it would be refunded if no damages.
No breakfast was available there. Not included. Restaurant didn’t open until 11 for lunch. View was gorgeous. No elevators. My room was on 4th floor Got to room. It was nice. Air conditioner was not cooling. Called down to front and the sent maintenance man straight up. He tried fixing it. Before he left it quit working again. He called and got me another room. It was nice with a view from the mountain over looking the river. Very pretty.
Stayed in June 2023
Reviewed: June 25, 2023
Rita
United States of AmericaNOTE: The info about breakfast buffet being included is incorrect. They don’t include any breakfast anymore.
Nice setting. Good restaurant.
Stayed in June 2023
Reviewed: June 21, 2023
Sallie
United States of AmericaOur room was in the worst location. Our view out our window was of the compressor units and the rooftop. For such a beautiful place, the room they chose to give us was a disappointment. Also, there was no blow dryer in the room which was very surprising.
The location of the resort is amazing. The views from the restaurant were breathtaking. They had many outdoor activities to enjoy. We really enjoyed the sky train the the Alpine Slide. I would love to come back in the winter.
Stayed in June 2023
Reviewed: June 12, 2023
David
United States of AmericaFront office/main desk not friendly
Area activities and dining personnel were excellent.
Stayed in June 2023
Reviewed: March 28, 2023
Kozlowski
United States of AmericaVery clean. Friendly staff.
Stayed in March 2023
Reviewed: February 10, 2023
Nobuyoshi
United States of America* Used toilet paper by former guest * The toilet bowl was wobbly * The snow in parking lot was not removed
* Clean Room * Good Breakfast * Good Shower amount
Stayed in February 2023
Reviewed: October 19, 2022
Sherri
United States of AmericaStayed Sunday-Tuesday 3rd week of oct. Was looking forward to hikes and walks. Unfortunately the weather was not cooperative. Not much to do at the resort or the area if you can’t be outside unless you stay fri-sun.
Mary at the front desk was super nice and helpful checking in. Resort is set in Beautiful setting. Fall color was amazing
Stayed in October 2022
Reviewed: October 17, 2022
James
United States of AmericaThere was no elevator.
Location was fantastic.The breakfast was delicious.Rooms and bathrooms were clean. The staff was great, especially Mary at the front desk.
Stayed in October 2022
Reviewed: October 6, 2022
Vivian
United States of AmericaStuck in the 70’s; needs updating. Was not busy and first room had “cloudy” window facing parking lot. After speaking with admitting, given nicer room facing open hills and sunset. Shower had “hard “ setting only, but temp was perfect. Two sinks but one bar of soap. No shampoo, lotion or other nice touches. Room had frig, couch and table. Bed cover was old fashion “quilted” cover but clean. I rarely drink, but 2 drinks and I felt nothing. No napkin offered , never offered menus, peanuts. Had to ask. Food was adequate, but decided to skip breakfast there. It just felt like no one cared if we ever came back.
Price was good for what we had. Had bar and restaurant in grounds, parking on grounds, pool was available. Had a drink on deck facing west sunset and ski lift with river in background.
Stayed in October 2022
Reviewed: September 26, 2022
Mack
United States of Americamany of the attractions were closed even though their website said they were open
great views of the surrounding countryside
Stayed in September 2022
Reviewed: August 29, 2022
Susan
United States of AmericaNo balcony
loved the views and the food!!
Stayed in August 2022
Reviewed: August 21, 2022
Susan
United States of AmericaCoffee in room and in lobby. Nothing for tea drinkers. Wished that the pool opened earlier. Restaurant didn't open until 8:00am.
The grounds and views were beautiful.
Stayed in August 2022
Reviewed: August 20, 2022
Kristin
United States of AmericaWe were on the 3rd floor. If there was an elevator, we couldn't find it. Difficult to manage the stairs; recovering from a knee injury. All in all it was ok, just took it slow
The room was clean and comfortable. We stayed in the summer and the grounds are beautiful!
Stayed in July 2022
Reviewed: August 6, 2022
Dean
United States of AmericaNo elevators too many stairs
Chose this location due to phenomenal natural views!
Stayed in August 2022
Reviewed: July 27, 2022
Wendy
ColombiaThe food is not good.
I like all the activities that the resort offer for summer and winter. Additionally, the view is one of the best things that this place has.
Stayed in July 2022
Reviewed: July 19, 2022
Tiffany
United States of AmericaThe food besides the pizza wasn't good and was cashy.
Activities and pizza
Stayed in July 2022
Reviewed: July 13, 2022
Leonard
United States of AmericaCheck in is to late in the afternoon. Check in should be 1 or 2 o'clock.
Location was furture from town then I thought.
Stayed in July 2022
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