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  5. Reviews of Chestnut Mountain Resort

Reviews of Chestnut Mountain Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

8700 West Chestnut Mountain Road PO Box 6328, Galena, IL 61036, United States of America

#6 of 8 hotels in Galena

Guests' Choice

Review Score

Based on 177 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.2

  • Location

    8.6

  • Facilities

    7.8

  • Staff

    8.7

  • Value for money

    7.8

  • Free Wifi

    7.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 29, 2024

    7.0
    We had an enjoyable stay for the most part.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    They had an ant problem but I’m sure it’s due to location.

    Beautiful location, friendly staff and lots to do.

    Stayed in May 2024

  • Reviewed: May 22, 2024

    9.0
    Overall, we enjoyed our stay. Beautiful views!
    • Leisure trip
    • Couple
    • King Room Courtside
    • Stayed 2 nights
    • Submitted from a mobile device

    A lot of the activities was closed.

    It was clean.

    Stayed in May 2024

  • Reviewed: January 29, 2024

    9.0
    Beautiful scenery, great skiing/boarding facility & friendly staff!
    • Leisure trip
    • Couple
    • King Room Courtside
    • Stayed 2 nights
    • Submitted from a mobile device

    The only thing that bothered us was the shower would make a high pitched screeching noise when running. It was loud enough we think the neighbors could hear it, so we had to rush in order to not inconvenience anyone!

    The amenities, scenery, and overall facility was beautiful. The staff were also extremely helpful and friendly!

    Stayed in January 2024

  • Reviewed: November 7, 2023

    8.0
    Would definitely come back
    • Leisure trip
    • Solo traveler
    • King Room Courtside
    • Stayed 1 night
    • Submitted from a mobile device

    Smelled moldy on first floor

    Beautiful surroundings, good restaurant on site, really comfy bed.

    Stayed in November 2023

  • Reviewed: October 3, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room Courtside
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was way smaller then we were expecting. The TV was staticky and the bed was super hard. We both slept horribly on our 2nd night and both woke up super sore

    I really enjoyed the restaurant and the views

    Stayed in October 2023

  • Reviewed: August 31, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room Courtside
    • Stayed 3 nights
    • Submitted from a mobile device

    Mini golf course needs updating.

    Beautiful scenery, nice facility, very helpful staff

    Stayed in August 2023

  • Reviewed: August 5, 2023

    9.0
    Cozy, hidden gem with beautiful views!
    • Leisure trip
    • Family with young children
    • King Room Courtside
    • Stayed 1 night
    • Submitted from a mobile device

    Views, room, pool, hot tub, sauna

    Stayed in August 2023

  • Reviewed: June 27, 2023

    9.0
    Bed was very comfortable. Beautiful view. Pleasant staff.
    • Leisure trip
    • Solo traveler
    • King Room Courtside
    • Stayed 1 night

    No elevator. And they charged a deposit at checking in. That wasn’t on the booking page. They said it would be refunded if no damages.

    No breakfast was available there. Not included. Restaurant didn’t open until 11 for lunch. View was gorgeous. No elevators. My room was on 4th floor Got to room. It was nice. Air conditioner was not cooling. Called down to front and the sent maintenance man straight up. He tried fixing it. Before he left it quit working again. He called and got me another room. It was nice with a view from the mountain over looking the river. Very pretty.

    Stayed in June 2023

  • Reviewed: June 25, 2023

    8.0
    Clean & quiet
    • Leisure trip
    • Couple
    • King Room Courtside
    • Stayed 2 nights
    • Submitted from a mobile device

    NOTE: The info about breakfast buffet being included is incorrect. They don’t include any breakfast anymore.

    Nice setting. Good restaurant.

    Stayed in June 2023

  • Reviewed: June 21, 2023

    8.0
    Beautiful location
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Our room was in the worst location. Our view out our window was of the compressor units and the rooftop. For such a beautiful place, the room they chose to give us was a disappointment. Also, there was no blow dryer in the room which was very surprising.

    The location of the resort is amazing. The views from the restaurant were breathtaking. They had many outdoor activities to enjoy. We really enjoyed the sky train the the Alpine Slide. I would love to come back in the winter.

    Stayed in June 2023

  • Reviewed: June 12, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room Courtside
    • Stayed 3 nights
    • Submitted from a mobile device

    Front office/main desk not friendly

    Area activities and dining personnel were excellent.

    Stayed in June 2023

  • Reviewed: March 28, 2023

    8.0
    I will be back.
    • Business trip
    • Couple
    • King Room Courtside
    • Stayed 1 night

    Very clean. Friendly staff.

    Stayed in March 2023

  • Reviewed: February 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room Courtside
    • Stayed 3 nights

    * Used toilet paper by former guest * The toilet bowl was wobbly * The snow in parking lot was not removed

    * Clean Room * Good Breakfast * Good Shower amount

    Stayed in February 2023

  • Reviewed: October 19, 2022

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Stayed Sunday-Tuesday 3rd week of oct. Was looking forward to hikes and walks. Unfortunately the weather was not cooperative. Not much to do at the resort or the area if you can’t be outside unless you stay fri-sun.

    Mary at the front desk was super nice and helpful checking in. Resort is set in Beautiful setting. Fall color was amazing

    Stayed in October 2022

  • Reviewed: October 17, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room Courtside
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no elevator.

    Location was fantastic.The breakfast was delicious.Rooms and bathrooms were clean. The staff was great, especially Mary at the front desk.

    Stayed in October 2022

  • Reviewed: October 6, 2022

    7.0
    I’m easy to please but this was disappointing.
    • Leisure trip
    • Travelers with friends
    • Premier Room with Two Queen Beds - Court Side 1
    • Stayed 1 night
    • Submitted from a mobile device

    Stuck in the 70’s; needs updating. Was not busy and first room had “cloudy” window facing parking lot. After speaking with admitting, given nicer room facing open hills and sunset. Shower had “hard “ setting only, but temp was perfect. Two sinks but one bar of soap. No shampoo, lotion or other nice touches. Room had frig, couch and table. Bed cover was old fashion “quilted” cover but clean. I rarely drink, but 2 drinks and I felt nothing. No napkin offered , never offered menus, peanuts. Had to ask. Food was adequate, but decided to skip breakfast there. It just felt like no one cared if we ever came back.

    Price was good for what we had. Had bar and restaurant in grounds, parking on grounds, pool was available. Had a drink on deck facing west sunset and ski lift with river in background.

    Stayed in October 2022

  • Reviewed: September 26, 2022

    7.0
    great views, older style rooms, friendly service
    • Leisure trip
    • Couple
    • King Room Courtside
    • Stayed 3 nights
    • Submitted from a mobile device

    many of the attractions were closed even though their website said they were open

    great views of the surrounding countryside

    Stayed in September 2022

  • Reviewed: August 29, 2022

    9.0
    I would definitely stay here again
    • Leisure trip
    • Couple
    • King Room Courtside
    • Stayed 2 nights
    • Submitted from a mobile device

    No balcony

    loved the views and the food!!

    Stayed in August 2022

  • Reviewed: August 21, 2022

    8.0
    We had a good time.
    • Leisure trip
    • Group
    • King Room Courtside
    • Stayed 2 nights

    Coffee in room and in lobby. Nothing for tea drinkers. Wished that the pool opened earlier. Restaurant didn't open until 8:00am.

    The grounds and views were beautiful.

    Stayed in August 2022

  • Reviewed: August 20, 2022

    8.0
    Was nice to be off the beaten path of Galena yet close enough to head into town
    • Leisure trip
    • Couple
    • King Room Courtside
    • Stayed 1 night

    We were on the 3rd floor. If there was an elevator, we couldn't find it. Difficult to manage the stairs; recovering from a knee injury. All in all it was ok, just took it slow

    The room was clean and comfortable. We stayed in the summer and the grounds are beautiful!

    Stayed in July 2022

  • Reviewed: August 6, 2022

    8.0
    Great getaway...will be back!
    • Leisure trip
    • Couple
    • King Room Courtside
    • Stayed 2 nights
    • Submitted from a mobile device

    No elevators too many stairs

    Chose this location due to phenomenal natural views!

    Stayed in August 2022

  • Reviewed: July 27, 2022

    8.0
    I’ll be back
    • Leisure trip
    • Group
    • King Room Courtside
    • Stayed 1 night
    • Submitted from a mobile device

    The food is not good.

    I like all the activities that the resort offer for summer and winter. Additionally, the view is one of the best things that this place has.

    Stayed in July 2022

  • Reviewed: July 19, 2022

    7.0
    Very pretty and relaxing.
    • Leisure trip
    • Family with young children
    • Premier Room with Two Queen Beds - Court Side 1
    • Stayed 1 night
    • Submitted from a mobile device

    The food besides the pizza wasn't good and was cashy.

    Activities and pizza

    Stayed in July 2022

  • Reviewed: July 13, 2022

    7.0
    It was nice and relaxing.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Check in is to late in the afternoon. Check in should be 1 or 2 o'clock.

    Location was furture from town then I thought.

    Stayed in July 2022

Showing 1 - 25

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