They really hype their pillows, but my girlfriend and I found them a bit uncomfortable and had to ask for softer, flatter ones. Fortunately, they had what we needed.

I had never stayed at a citizenM hotel before. They have an entire approach that I just loved. The rooms are admittedly small, a little like being on a cruise ship. Yet they are masterfully designed, and have a high-tech overview (everything can be controlled by an iPad in the room) that gives it a wonderful vibe. I could not believe how economical our trip was. Such a great price for an amazing location. And oh! The lounge on the third floor was absolutely charming and very low-key the entire time.

Stayed in May 2024

First off the staff were exceptional - every single one - and couldn't do enough to help, smile.and be friendly jumping from reception, to the bar to being full on baristas. Even the security guys on the lower floor were always attentive and friendly. Funky hotel, minutes away from the BART, cable car terminus and Union Square. And don't miss the "secret" rooftop bar. So impressed we will use the Citizen M brand next time we are in London.

Stayed in April 2024

some ammenities may be available, such a coffee machine. there was not any bag for dry cleaning too

location cozy atmosphere

Stayed in May 2024

The room has everything needed, was extremely clean, the bed was comfortable. The size of the room as well as the bathroom and external wash table was perfect! I really loved it from the first impression. - also the little hints, sayings and that everything is labeled! A fantastic experience! A highlight was also the canteen-, livingroom-area. Spent lots of time there during a rainy morning 😍 100% recommendation! Location was also great!

Stayed in May 2024

Small room but cozy Position

Stayed in April 2024

Quiet and clean room. Safe stay - security guard is at the hotel entrance.

Stayed in May 2024

Bathroom door was slightly ajar, wouldn’t fully close. Also, the USB port for the iPad didn’t work.

Loved the space itself, modern clean and cozy. Adjustable curtains and lighting. Comfortable bed. Central location. Accommodating staff.

Stayed in April 2024

My only complaint: no coffee in the room.

Clean, friendly. Not wasteful or extravagant.

Stayed in May 2024

Great staff, downtown LA with a great view. Pizza served at the bar in minutes and cool vibe throughout the lounge. Fitness suite was ideal for me - running machine and Peloton bike with video link and strong wind machine with a view of the street on the top floor. The room was compact but well designed with Ipad climate control provided. Real high tec feel to the place.

Stayed in April 2024

No sure if the location is the best for San Francisco, lots of drugs and homelessness in the streets near by

Excellent rooms, staff and breakfast

Stayed in April 2024

Nothing.

Central location and facilities were great. Lobby was very comfortable to relax in and the staff were all exceptional.

Stayed in April 2024

Nothing much to complain except for street noises but that's unavoidable and not the hotel's fault.

The location was the best! 2mins away from Powell Station, which is the hub for Muni, BART & cable car. Highly suggest you get the day-passes, which by Powell Station. If you are from Asia, you won't complain that the room is small as we are used to being in small apartments. Love how you are in control of all appliances in the room with just one iPad, even my mom knows how to use it. Chromecast was the best entertainment, you are not stuck with the boring TV channels and not to mention the shower lights, so fun to change it every night!!! Staff is unbelievably friendly and helpful, even just for chatting they're all for it. We bought take-out and ate at the lounge, was GREAT! The decors are fun, bar is available. I would definitely stay here again if I come to San Fran again <3

Stayed in April 2024

San Francisco has some rougher areas (affordable housing and drug crisis, very sad) so we're aware that it's not a hotel's fault if even the 'touristy' areas have rough edges. Citizen M did a great job of providing security that didn't feel militarized and unpleasant for that aspect. The overall facilities were so impressive. Style and substance. Huge, colorful murals, bookshelves with interesting coffee table books, shelves with funky sculptures; it's a feast for the senses. But the staff was helpful and kind, rooms were super efficient (we knew they were small but they were very well appointed!) and the LIGHTING SCHEME WAS EVERYTHING! My husband and I said we probably got the best night's sleep of our lives! Clean as anything, had all amenities you could want, can stream your own shows, comfortable beds. We will DEFINITELY only be using Citizen M whenever we're back in the Bay!

Stayed in March 2024

Gluten-free and vegan breakfast buffet options. Absolutely amazing.

Stayed in April 2024

Hear the sound of loud rain drops on the metal frame outside of window

breakfast enough of a selection. Staff was welcoming.

Stayed in March 2024

A bit more storage options / hangers in the room would be great.

Staff was particularly awesome

Stayed in April 2024

Amazing hotel, friendly staff, the most comfortable beds I ever slept in. The rooms are very stylish, and comfortable. The breakfast is plentiful and super delicious. I will only go to this hotel from now on when I travel to San Fran

Stayed in April 2024

None

It is the smartest hotel I’ve ever stayed with. Easy check in/out. Very clean and modern room. Centrally located. Friendly staffs. 10/10.

Stayed in April 2024

Very clean, comfortable, excellent location, close to Union Square and the Bart station

Stayed in April 2024

The room may be stuffy. A/C not enough for air circulation. If you can, take a smaller bag.

Breakfast is a winner. Central location, quiet rooms. Lobby is great for semi-casual business meetings. The open patio and gym make your business travel easier.

Stayed in April 2024

everyone was very friendly & the rooms were great!

Stayed in April 2024

Room size is small

Good breakfast and top rate location. So close to the BART.

Stayed in April 2024

Perfect location, great breakfast and really nice staff!

Stayed in April 2024

Only thing that was uncomfortable was the pillow. It was little bit too high and big for me. Other than that it was perfect.

Staff were very kind and helpful. Hotel was very clean and in the middle of the city. Location was very good for traveling around the city. Service was very good and very comfortable.

Stayed in April 2024