Reviews of citizenM Washington DC Capitol This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
550 School Street Southwest, Southwest, Washington, D.C., DC 20024, United States of America
#26 of 153 hotels in Washington, D.C.
Guests' ChoiceReview Score
Based on 3141 hotel reviews
8.6Score breakdown
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Cleanliness
9.1
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Comfort
9.0
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Location
9.2
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Facilities
8.8
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Staff
9.0
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Value for money
8.5
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Free WiFi
9.0
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Reviewed: May 7, 2024
Jesper
Sweden10 Reviews8.0“Great modern hotel in fantastic location.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
A bit pricy and the proximity to a nearby railway might bother some at night.
Great modern hotel in fantastic location.
Stayed in May 2024
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Reviewed: May 6, 2024
Suzanne
United States of America1 review9.0“Overall enjoyable but parking is a dealbreaker”- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
NO PARKING!! Expensive and small rooms
Breakfast good. Location
Stayed in May 2024
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Reviewed: May 5, 2024
Ahmed
Jordan4 Reviews10“Fantastic hotel”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast was really good, it served good pastries. I made an avocado chest egg bagel. It was delicious. I love the hotel interior design, it gives you a vibe of DC. Definitely a place I would recommend for any visitor.
Stayed in May 2024
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Reviewed: May 5, 2024
Kimberly
United States of America8 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Small rooms,but works for a quick trip and we knew they were small before booking. Not bad for a short weekend for a couplen or one person.
Clean rooms and friendly staff.
Stayed in May 2024
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Reviewed: May 5, 2024
Sam
United States of America6 Reviews2 helpful votes10“Staff is so helpful and kind. They all have a smiling face.”- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Staff is wonderful
Stayed in May 2024
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Reviewed: May 4, 2024
Catherine
United Kingdom8 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
I would have liked tea and coffee making facilities in my room.
Location - Brilliant. Breakfast - Satisfactory. Bed - very comfortable. Room - small ( but fine for me because I was alone) Staff - excellent.
Stayed in May 2024
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Reviewed: May 3, 2024
Yee
Hong Kong40 Reviews8 helpful votes9.0“Chill and relax”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
A tiny story, there is 2 stuff told me i can take the train back to bus terminal instead of walking or take taxi.. turns out the train have a lunch break. The time table said it will stop at 10:00-13:00 something. I hope they have those information before telling the guests this is an option….
Close by the bus terminal. And all the museums,, al in walking distance. Room is clean as usual and easy to control everything. I like the tiny bench inside room. Very easy to tidy up luggage.
Stayed in April 2024
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Reviewed: May 1, 2024
Ayanna
United States of America1 review8.0Very Good- • Business trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
My only critique will be associated with the lack of affordable parking
All except parking
Stayed in April 2024
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Reviewed: April 29, 2024
Sharla
United States of America14 Reviews9.0“Comfortable and convenient for the price.”- • Business trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Internet and phone reception was poor. Struggled to connect with my hot spot.
Bright, clean and modern room.
Stayed in April 2024
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Reviewed: April 27, 2024
Brent
United States of America1 review10“Room was very unique and small.”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
It was difficult to know when my door is unlocked after using my key card
Property was very unique with its design and amenities
Stayed in March 2024
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Reviewed: April 26, 2024
Robert
United States of America9 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
Did not use.
Stayed in March 2024
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Reviewed: April 25, 2024
Michael
United States of America1 review10Exceptional- • Business trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing comes to mind.
The staff was friendly and helpful and the location had a comfortable atmosphere.
Stayed in April 2024
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Reviewed: April 21, 2024
Lisa
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Restaurant/bar was understaffed which was frustrating and caused excess wait times.
Loved the view from our room and the bed in the window. Room was small but very clean, stylish and efficient. We really enjoyed the location and atmosphere of the hotel. Teen liked all the digital features and lighting.
Stayed in April 2024
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Reviewed: April 16, 2024
Christi
United States of America1 review10Exceptional- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 6 nights
- • Submitted from a mobile device
Such a great visit to DC. Thank you! My daughter and I were exploring DC and showing her American Univ and had so much fun. Hotel and staff were fantastic.
Stayed in April 2024
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Reviewed: April 11, 2024
Monahan
United States of America3 Reviews8.0“Great for a solo road warrior”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
What more could you want? Maybe a bit more space than a cargo container? How about a coffee/tea pot in the room so you don't have to go downstairs, wait in line and spend $ before you can relax for the night or wake up in the morning. And, no, there is no room service. The room is optimized for one person. The king bed has 3 walls around it so either one or both of you will have to crawl out of the bed. Also note that there is no dedicated spot for a car to stop outside to unload luggage, so you better be able to jump out quickly with all your belongings in city traffic.
CitizenM is set up to be trendy for the young professional road warrior. Good internet, high tech rooms, a bar, breakfast and a gym. The location for this hotel is awesome, everything is clean and the staff is friendly. I like the decor and the hi tech room controls.
Stayed in April 2024
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Reviewed: April 11, 2024
Jonas
Germany29 Reviews4 helpful votes8.0“Good hotel, great location, would def stay there again.”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
Parking situation is not great. Parking spots in front of the hotel are free, but its very limited. The parking garage next ot the entrance DOES NOT belong to the hotel and is very expensive. Better to park on the street. Free at night until 7am.
Cozy rooms, even though a bit small. Just enough space for one, max a couple. If you're planning to just come back to the hotel to sleep, then its great! Beds are very comfy and spacious. the lightshow in the bathroom is fun. In walking distance to Independence Avenue, Smithsonian and Capitol Hill.
Stayed in January 2024
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Reviewed: April 9, 2024
Sean
United States of America21 Reviews5 helpful votes10“Excellent fun hotel!”- • Business trip
- • Couple
- • King Room
- • Stayed 6 nights
- • Submitted from a mobile device
Really fun and funky design. Great to be able to work in the downstairs / main floor space.
Stayed in March 2024
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Reviewed: April 9, 2024
Maria
United Kingdom10 Reviews1 helpful vote9.0“Great location and cool hotel.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Could have an iron in the room.
Great location, good hotel bar and clean, comfortable room.
Stayed in April 2024
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Reviewed: April 9, 2024
Min
United States of America1 review8.0“Great location but not comfortable”- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
The room is too small and the bed was in a weird position.
Great location, next to Metro
Stayed in April 2024
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Reviewed: April 8, 2024
Andrew
United Kingdom2 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Rooms were excellent, staff very friendly and accommodating. Excellent location, brilliant base for exploring the city
Stayed in April 2024
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Reviewed: April 7, 2024
Deja
United States of America1 review9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Price
Stayed in April 2024
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Reviewed: April 7, 2024
Sandra
United States of America1 review9.0“I certainly enjoyed my 2 night stay and would come again!”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
It was a bit pricey, but probably because it was during the Cherry Blossom festival. I would definitely stay here again, and maybe come after the festival, when it's a little less pricey.
I didn't have the breakfast because I didn't have the time, but it sure smelled good as I was walking out. The staff was very helpful and always with a smile, which made a difference. It was a perfect room for one person, compact, but everything was there and very comfortable. The location was perfect, near the metro and the capitol mall.
Stayed in April 2024
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Reviewed: April 7, 2024
Nicolas
Australia1 review10“Awesome. Will stay here again if I have the chance.”- • Business trip
- • Solo traveler
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Nothing
Great experience overall.
Stayed in April 2024
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Reviewed: April 6, 2024
Kaycie
United States of America3 Reviews9.0“Amazing!”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The only thing I didn’t like was breakfast- it’s nothing against the hotel just didn’t like the breakfast options.
This place was really cool! I everyone was super nice and I loved the room!
Stayed in April 2024
