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  5. Reviews of The Lodge at Cliff Castle Casino

Reviews of The Lodge at Cliff Castle Casino This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

333 Middle Verde Road, Camp Verde, AZ 86322, United States of America

#7 of 7 hotels in Camp Verde

Guests' Choice

Review Score

Based on 1325 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.8

  • Location

    7.4

  • Facilities

    6.3

  • Staff

    7.7

  • Value for money

    6.5

  • Free Wifi

    6.8

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: April 21, 2023

    5.0
    Fair
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing too bad and nothing too good. Requires complete reconstruction. I don't intend to go back there

    Stayed in April 2023

  • Reviewed: April 21, 2023

    5.0
    Decent
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Resort to far from casino

    Casino

    Stayed in April 2023

  • Reviewed: April 20, 2023

    6.0
    pleasant and clean but the planned remodel can't come soon enough
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The Lodge is actually the original casino and the rooms are quite old and in need of remodeling. Apparently, the planning for that is underway and the staff tell me the new Lodge rooms will be amazing. I hope so, because they are currently stuck in the 70s. Very few wall outlets and those were worn out and my plug would not stay in it. The remote for the tv didn't work. There was no little frig or microwave (none listed in the listing) but I guess I've gotten used to those. The tiny coffee maker and coffee/tea, etc. was minimal at best and not renewed for my second night. So no coffee on day 2. be sure to ask or pick up additional coffee if you want more on subsequent days.

    The location was exactly what I wanted, and the casino itself is wonderful. The room was very clean and comfortable. The bed didn't look comfortable when I walked in, but it turned out to be very comfortable. Everything in the bathroom worked well and the hair dryer was top notch.

    Stayed in April 2023

  • Reviewed: April 9, 2023

    5.0
    The staff at the front desk are great, when you check in. But the rooms at The Lodge are 👎🏾....
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The room was not very clean in my opinion. The door looked like somebody had tried to kick it in. And there was a few beer cans and cigarette butts on the back patio. And after talking to booking.com and the staff at the hotel to try to resolve this matter. I was offered to pay double to be moved to a different room. Which I declined, because I did not see a reason to pay double for one night,

    The staff at the at the buffet was really nice.

    Stayed in April 2023

  • Reviewed: April 3, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Upstairs no elevator

    Clean

    Stayed in April 2023

  • Reviewed: March 24, 2023

    5.0
    Fair
    • Business trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Amenities didn't work ,vending machines.

    Patio. Price, Location

    Stayed in January 2023

  • Reviewed: March 21, 2023

    6.0
    I wouldn’t stay again
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    old and no free breakfast

    location

    Stayed in March 2023

  • Reviewed: March 20, 2023

    5.0
    The property was ok, I wasn’t in the room much. But wouldn’t want to stay if it was a luxury vacation.
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    the outside lighting

    location

    Stayed in March 2023

  • Reviewed: March 14, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    No refrigerator or microwave.

    Heated pool and close to casino.

    Stayed in March 2023

  • Reviewed: March 9, 2023

    7.0
    we only needed the room to sleep because we had to be back at the casino at 9 am
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    it was the old hotel the property has added new rooms at the casinos the room did not have enough places to charge phones and other new tech rooms have not been remodeled to bring them up to current standards for the price we paid.

    it was still close to the casino even though we had to drive to get to it

    Stayed in March 2023

  • Reviewed: March 4, 2023

    6.0
    It was okay, nearly $100 per night felt more like a $40 per night motel.
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    It wasn't clean, found a couple of hairs around the sink. Shower curtain felt dirty. When you close the toilet seat cover you can see the back is not clean. One of the bath towels was as old as the building, completely shredded at the bottom, bits was falling off...

    Room was spacious and friendly staff

    Stayed in March 2023

  • Reviewed: March 2, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Room service/house keeping .. we stayed 4+ days at lodge and they never stopped to check if we needed anything like clean linen towels soap coffee condiments empty trash cans etc... shouldn't have to ask for it.

    The buffet was great .. service was very friendly pleasant dining area y food was fresh y hot had many items to choose from WONDERFUL

    Stayed in February 2023

  • Reviewed: February 28, 2023

    7.0
    Would stay again, reasonable rate.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Need more security, loud party next door, couldn’t sleep

    Location

    Stayed in February 2023

  • Reviewed: February 24, 2023

    7.0
    Lower midweek prices February.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    As other reviewers have said, replacing the worn/stained/ carpet would improve appearance of entire room. We stayed mid- week so the price was great, we wore slippers.

    The room is larger then most. Balcony was private. Tv had multiple movie channels.

    Stayed in February 2023

  • Reviewed: February 23, 2023

    6.0
    Filthy carpet, friendly staff
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Carpet in the room was filthy, it had large stains throughout the room.

    Staff was very friendly

    Stayed in February 2023

  • Reviewed: February 16, 2023

    6.0
    Disappointed ☹️
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel accommodated us in the Lodge section, which pets are allowed and I was charge $50.00 on my credit card for our very small pet..but the carpet already had pet stains, dog hair on the floor, my white sock was brown n full of dog hair, the patio had dog pee/smell. I believe I shouldn't have been charge for the fee $50.00, which I haven't received back on my card today 2/16/2023 also the area needs more street lights, and handicapped parking, it was dark, and needs an elevator, the stairway is in the dark corner, we are elderly senior 69+ had to carry our luggage up the stairway.. I've stay there for years when I travel South, it was a perfect hotel but it sure downgraded.. since. I don't know if I will stay there in my future travels..

    The atmosphere and scenery..

    Stayed in February 2023

  • Reviewed: February 14, 2023

    5.0
    scared and fearful for hazards poorly managed. or maybe no management at all
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    first off there is no front desk. you have to go to another facility to check in . place look abandoned. room was in disrepair, Outlet behind bed was a true fire hazard. carpets dirty. found a bird feather on floor. bed looked like someone had slept on it , poor lighting at night , No frig or microwave and no breakfast offered because again no front desk. Photos on website were not same accommodations. must be from another place. no communication with management as the phone in room didn’t work

    close to casino

    Stayed in February 2023

  • Reviewed: February 13, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed and shower. I wish chk out was at 1200 pm

    Stayed in February 2023

  • Reviewed: February 12, 2023

    5.0
    Fair
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    We didn't get clean towels or even extra towels even though it was requested. My husband got bit by something. Not enough outlets and the walls are thin so you can hear neighbors talking. Didn't get another roll of tissue we had to ration what was in the room.

    The heater/ AC worked, room was spacious, beds were comfortable

    Stayed in February 2023

  • Reviewed: February 1, 2023

    7.0
    Good
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Clean

    Stayed in January 2023

  • Reviewed: January 23, 2023

    5.0
    Fair
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom needed more disinfecting and the tub clogged up while using the shower.

    Staff was great, room was nice.

    Stayed in January 2023

  • Reviewed: January 21, 2023

    5.0
    Good price, if in a bind.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Older room, no refrigerator, no microwave. Sliding glass doors wernt cleaned. Had to clean them myself. Carpet should have been vaccumed better.

    Good price.

    Stayed in January 2023

  • Reviewed: January 12, 2023

    5.0
    wouldn’t stay again. next time it will be in the actual casino
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    no reception at all. no wifi either. let the front desk know and they acted as if it was our problem

    it was away from the actual casino

    Stayed in January 2023

  • Reviewed: January 9, 2023

    6.0
    did the job. front desk was lovely .
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    sheets were stained and dirty

    convenient

    Stayed in January 2023

  • Reviewed: January 7, 2023

    6.0
    Good at best
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The front desk was closed so you had to check-in at the casino. The parking lot was extremely dark and I could barely see the numbers on the doors. The HVAC sounded like there was something broken in it. The sink water sprayed all over the counter. The mattress was very uncomfortable. Check-out is at 11 yet someone was knocking on the door at 9:15. The power turned off shortly after. The WiFi never came back on.

    Easy parking and layout

    Stayed in January 2023

Showing 76 - 100

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