really bad internet. couldn't receive my mails nor send mails. so working wasn't an option. now - a day later - In another hotel. no internet problems whatsoever. the water from the shower stayed a long time in the bath tub. Problems flushing toilet. The lodge is deserted. We could hear our upstairs and next door neighbors talk with each other. So take your ear plugs with you. Swimming pool is the size of a bath tub. All together - run down place.

receptionist was correct, helpful and friendly. also the man cleaning our room was kind. it was the only affordable place last minute around near Sedona.

Stayed in May 2024

No screen door on sliding glass door. Sink drained very slow

Breakfast burrito and breakfast croissant sandwich were delicious

Stayed in May 2024

The rooms could be updated but the La Quinta was asking $260 for a single evening.

If there are rooms at the casino stay there. The Lodge is the cheaper version because they are minimally updated and theyre old.

Stayed in April 2024

I booked this pet friendly location for its proximity to the Sedona Wolf Sanctuary, as I was passing through Sedona purely for the purpose of visiting here. I had an appointment Monday at 10am, and as I didn't want to leave my dog in the car during my visit, I asked if I could do a late check out that day. I explained the purpose of my visit and the appointment should take 90 minutes to two hours. The front desk lady said she could push it to noon. I packed up my car and left my dog with food and water so I could just grab her and go when I was done. The appointment at the sanctuary went over by an hour and I didn't have service so I couldn't call the hotel. I rushed back and the cleaning people let me into the room to get my dog. They were still cleaning the same row of rooms only a few rooms down from me--this is important. When I finally got service, I had a voicemail from the hotel that check out was at 11AM and that my dog was still in the hotel room. I was hundreds of miles away at this point, called them back and explained that I had late check out at noon and that the appointment went over. The woman I spoke to said late check out wasn't written down on my account but said it was "believable," however, they were forced to charge me a $99 late check out fee, as by checking out late, I was forcing the cleaning staff to stay overtime, causing the hotel to pay them more. I understand if I was late by six hours, three hours, even--but one hour? Mind you, the cleaning staff were literally only three rooms away from me. The room itself was $80, with a $35 dollar pet fee. So essentially, my late check out fee was more than I paid for the actual room. I asked the front desk lady if she could please waive it or give a reduced fee, as I was 1 hour late, and I was essentially being charged more than a single day. She said she would message the supervisor but it was unlikely. I also sent them a message on Booking and have not heard back.

Stayed in April 2024

More outlets, no outlet for the coffee maker, the sink did not drain very well

Room was clean, plenty of towels, nice view from the patio

Stayed in April 2024

Private Patio

Stayed in April 2024

old building, the surrounding wasn't that clean for everything you have to drive back to the hotel lobby.

the rooms were nice but I didn't know we were getting the accommodation in a lodge down the street and not in the hotel (it's the old building). The rooms were ok. if you are there to see the places, it is great to just lie down at night.

Stayed in April 2024

Rooms need to be remodeled. They are in the process of remodeling them.

Stayed in April 2024

no refrigerator in room, this is a must for travelers, since we stayed several nights, cleaning staff never came to room to replenish which means we could have had at least a refill on the coffee packets, the trash could have been taken out. we understand that we make our own bed, rehang the towels etc. but take a look in to see the above stuff is replenished.

room was clean, good location, good reception and many channels on TV, also since I stayed at the Lodge, it was with a good view. bedding was adequate, enough towels etc. and was clean on arrival.

Stayed in April 2024

The toilet was so short that with my mild disabilities I was unable to stand up from the toilet. It felt like a kindergarten toilet

Clean, sliding glass doors and patio overlooking the pool

Stayed in April 2024

Just needs a little TLC older property..

Stayed in April 2024

I didn't like that there wasn't a fridge or microwave in our room.

I liked that it was close to the restaurant I wanted to take my wife to for her birthday

Stayed in March 2024

Couldn’t walk to the casino. Tap was broken. Bed was uncomfortable

Good value

Stayed in April 2024

Internet NEVER worked and housekeeping NEVER stopped in the room even thought I was there for 3 nights. You have to check in at the main casino/hotel at the top of the hill. The room itself was very large but sparse, no pics on the walls etc. bed was comfortable and the room clean.

Convenient to the freeway

Stayed in March 2024

Did not fill request of 1st floor No breakfast Very loud Lodge closed, had to do everything at casino Not clean No refrigerator

Not much

Stayed in March 2024

They are going back on their word about the pricing. If they had said the price was different, then I could have chosen to keep the booking at the Lodge

We booked on booking.com. First, we were unaware that the Lodge was different from the "Cliff Castle Casino." So when we booked the price was 89.00 a night, which was great. As we were checking in, we were made aware that there was a difference and she continued to upgrade to the Cliff Castle Casino instead of the Lodge. I asked if the same price would be honored, and she responded, "yes". When checking out, the price was totally different. She never made notes to the price being honored.

Stayed in March 2024

It was quite dark outside. I would have preferred the indoor pool just like what they have at the Cliff Casino hotel. There’s no fridge nor microwave.

Close proximity to the Cliff Casino Hotel. The room is big enough for a family of four. I love the fact that it’s pet friendly. For what we paid for, this is totally worth it.

Stayed in March 2024

Internet not reliable and super slow!

Bed is comfy, shower pressure good

Stayed in March 2024

As for a room, it was fine.

I was up in the area visiting my daughter. I basically used the room to get some sleep before heading back home the next day. Having never been there before I would have preferred a room at Cliff Dwelling Casino. The Lodge is located on a lower portion of the property and I would have had to drive to the Casino if I wanted any entertainment or food. Once I got to the Office for the Lodge, there was a sign that I had to go to the Casino to sign in. That was a little bit annoying as I got out of my truck with my back pack expecting to sign in but saw the sign as I got closer to the door.

Stayed in March 2024

No fridge or microwave or access to same.

Lovely hot spa. Close to Montezuma castle.

Stayed in March 2024

This review is hidden because it doesn't meet our guidelines.

The walls were paper thin. You could easily hear even light conversations next door. Unfortunately, one of the guys next door was hacking up a lung for most of the evening and again a 2:30 AM when he came back from the casino. Hope he makes it to the doctor soon. The lodge wasn't close to full but we all seemed to be piled together for some reason exacerbating the above.

The room was clean but a bit dated. Close to the casino by shuttle. The breakfast buffet was very good. Staff were nice.

Stayed in March 2024

Had to check in and out at the main Casino. Charged me $50 (to be refunded) for “incidentals”. No refrigerator or microwave in the room. Bed sounded like an empty barrel when you get in.

Late check in.

Stayed in March 2024

The room and items in it were extremely dusty, there was no fitted sheet, I had to go back twice to get key cards, because if you come close to touching the key card and your phone, the card deactivates. It's extremely inconvenient to drive back up to the main hotel lobby and get them remade.

The patio was beautiful and had a beautiful view. The location is great.

Stayed in March 2024