Reviews of Club Quarters Hotel Grand Central, New York This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
128 East 45th Street, Midtown East, New York, NY 10017, United States of America
#220 of 418 hotels in New York
Guests' ChoiceReview Score
Based on 2561 hotel reviews
8.0Score breakdown
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Cleanliness
8.3
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Comfort
8.4
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Location
9.3
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Facilities
8.0
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Staff
8.6
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Value for money
7.7
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Free Wifi
8.8
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Reviewed: May 23, 2024
Staubo
United States of America1 review7.0Good- • Leisure trip
- • Solo traveler
- • Standard Queen Room
- • Stayed 2 nights
It's just getting too expensive.
The hotel provided a fridge for my convenience.
Stayed in May 2024
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Reviewed: May 23, 2024
Dwyer
Jamaica1 review9.0“Excellent hotel in the heart of the city”- • Leisure trip
- • Couple
- • Small Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast facilities would have been nice
The location of the hotel was excellent. Close to major transportation locations
Stayed in May 2024
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Reviewed: May 22, 2024
Lizzy
United Kingdom2 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Superior Studio
- • Stayed 6 nights
- • Submitted from a mobile device
Could be more modern.
Really good location. Close to grand central so easy to use the subway and about 10 minute walk to Times Square. Plenty of restaurants, bars and coffee shops around.
Stayed in May 2024
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Reviewed: May 22, 2024
Samira
Austria7 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Small Queen Room
- • Stayed 7 nights
- • Submitted from a mobile device
No choice of tv channels
The minimalist concept of the hotel and its location; sustainability policies
Stayed in May 2024
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Reviewed: May 22, 2024
Sonia
United States of America14 Reviews1 helpful vote8.0“Great value”- • Solo traveler
- • Small Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Location
Stayed in May 2024
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Reviewed: May 22, 2024
Aiman
Canada14 Reviews3 helpful votes7.0“Clean hotel with (almost) everything you need for a hotel stay”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
I had to call twice for replenishment of coffee supplies on our 2nd day. During my second call, all my booking details were asked just to provide coffee cups which I never received as we left and returned couple of hours later for checkout. No ref or microwave.
Quick access to the subway at Grand Central, with many eateries and shops nearby. We really liked the availability of distilled drinking water dispenser with disposable bottles to fill and go. Provided free luggage storage until end of day. Helpful and courteous reception staff.
Stayed in May 2024
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Reviewed: May 21, 2024
Aaron
Canada1 review7.0“Great location and staff, bad mattress.”- • Leisure trip
- • Solo traveler
- • Small Queen Room
- • Stayed 2 nights
The mattress was way too soft.
Staff were great! Mark Anthony and Jas specifically!
Stayed in May 2024
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Reviewed: May 21, 2024
Judith
Australia86 Reviews7 helpful votes7.0“Nice To Be Close to Grand Central Station. Area is clean and well lit.”- • Leisure trip
- • Group
- • Twin Room
- • Stayed 4 nights
The express service was not very quick. I put in a request at 10 am for service that day and still no service at 4 pm. I called down several times to inquire, but responses were vague. Maybe they were just super busy.
I really liked that my room had a small couch and table area. I also appreciated the coffee maker as there is not a restaurant in the hotel...something I didn't realise when I booked the hotel.
Stayed in May 2024
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Reviewed: May 20, 2024
Kingo1690
United Kingdom3 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Small Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
There were no restaurant or catering facilities at the hotel. I feel the hotel was really expensive for three nights. I paid circa £900 for three nights but when checking online on the day, the hotel was available for £600. Circa £300 less than I paid.
Great location, room was clean, comfy and the staff super helpful. Location is perfect to get around NY quickly. Great for being on the go.
Stayed in May 2024
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Reviewed: May 20, 2024
Cara
United States of America1 review9.0Wonderful- • Business trip
- • Solo traveler
- • Standard Queen Room
- • Stayed 3 nights
The shower was difficult to use without getting water everywhere
Stayed in May 2024
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Reviewed: May 17, 2024
Nancy
United States of America23 Reviews1 helpful vote7.0“We were there overnight and it served the purpose for our visit”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Bed was soft
Location
Stayed in May 2024
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Reviewed: May 17, 2024
Marie
Switzerland17 Reviews8.0“Very good, would come again”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
Floor and table in room could be a little cleaner. Orherwise very good all round.
Very central and easy to find. Free coffee and water. Nice terasse on 27th floor. Confortable beds. Friendly staff. Washing facility. Small gym and yoga mat in rooms !
Stayed in May 2024
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Reviewed: May 17, 2024
Saman
Iraq9 Reviews2 helpful votes8.0“Thanks guys see you soon”- • Leisure trip
- • Solo traveler
- • Standard Queen Room
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing
The Location and staff
Stayed in April 2024
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Reviewed: May 16, 2024
Macson
Brazil32 Reviews1 helpful vote8.0“Great location, friendly staff”- • Leisure trip
- • Couple
- • Small Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Too pricey for what they offer, and is quite annoying having to call the receptionist to have cleaning in the room.
Location is ideal and convenient
Stayed in April 2024
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Reviewed: May 15, 2024
Tom
United States of America2 Reviews8.0“Will stay again due to friendly staff, comfortable beds and excellent location.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Hotel was changing card entry system and keys failed to open room door on two occasions, necessitating a trip back down to the desk to get a working key card. Our room was directly behind the elevator and we could hear the gears from the shaft at night.
Location is great. Staff was friendly and engaging. Bed is very comfortable. Coffee and beverage area on top floor is very convenient.
Stayed in April 2024
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Reviewed: May 13, 2024
Oliver
United Kingdom23 Reviews1 helpful vote8.0“Clean, quiet and close to what you wish to see in NYC.”- • Leisure trip
- • Couple
- • Small Queen Room
- • Stayed 3 nights
I cannot truly think of a genuine reason to discredit this hotel. Our room may have been considered a tad on the modest size by some. It was not our intention to stay all day in it. Far from it! It served our needs perfectly well.
As a new visitor to New York, I took a pragmatic view as to the requirements for our choice of hotel. The location was excellent, positioned as it is, just a short walk from 5th Avenue and other key attractions to the city. The room size was more than acceptable for our needs; a place to unwind and rest after a day walking and seeing New York. It was comfortable, clean and quiet. Penn Station, was a short Uber ride away. Ideal for the Amtrak service to Washington DC. Other notable visitor sites require no more than comfortable walking shoes! We had a real sense and vibe to its location. Truly enjoyable.
Stayed in April 2024
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Reviewed: May 13, 2024
Vladimir
Slovakia35 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 4 nights
WIndows fro room directly to some ventilation under - noise !!!! 8th floor.
LOunge
Stayed in May 2024
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Reviewed: May 12, 2024
Ignacio
Spain21 Reviews1 helpful vote9.0“Amazing stay”- • Leisure trip
- • Family with young children
- • Small Queen Room
- • Stayed 5 nights
Noise from the street could be heard in the room, but didn't impede sleeping or woke us up.
Great service by staff. Room better than expected, slightly larger and well equiped with fridge and other items.
Stayed in May 2024
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Reviewed: May 12, 2024
Heather
United States of America2 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Standard Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
No amenities, just an entryway, elevator, room.
Clean, good location, comfortable
Stayed in May 2024
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Reviewed: May 9, 2024
Brian
Ireland18 Reviews1 helpful vote9.0“A lovely surprise as didnt really know what to expect - avd the views from the outdoor area on 27th floor are stunning”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
See above
Lovely room, very efficient Check in etc … fantastic location
Stayed in May 2024
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Reviewed: May 9, 2024
Miosotisr
Dominican Republic8 Reviews9.0“Best location!”- • Business trip
- • Family with young children
- • Small Queen Room
- • Stayed 6 nights
For my stay this time at the hotel, the room when we stayed was near by the elevators. Because of that, sometimes there was noise late at night.
As always, one of the thing that I like the most from CQ is the location. Near from UN but also with a lot restaurants and amazing places to go.
Stayed in May 2024
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Reviewed: May 8, 2024
Cindy
Netherlands3 Reviews7.0“Good place to stay at for a city trip to New York”- • Leisure trip
- • Couple
- • Small Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Room service is on request. That isn’t necessary a problem but then it would be convenient if there would be spare rolls of toilet paper in the room.
Good location to visit the city. We’ve had a great time in New York.
Stayed in April 2024
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Reviewed: May 7, 2024
Raymundo
United States of America7 Reviews1 helpful vote9.0“Threes Nights in midtown Manhattan”- • Leisure trip
- • Family with young children
- • Standard Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Coffee machine failed several times. This area needs a waste basket. TV location in room 511 is not confortable to watch from bed
Location location. Fast elevators
Stayed in May 2024
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Reviewed: May 7, 2024
Eva
Hungary27 Reviews3 helpful votes9.0“Fabulous!”- • Business trip
- • Solo traveler
- • Small Queen Room
- • Stayed 5 nights
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The hotel is in the heart of Manhattan, the staff helped with all of my questions, the coffee maker was a bonus.
Stayed in April 2024
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