Room was small for two people in a twin room Breakfast would be a good addition

No breakfast provided Location was good, bed comfortable Good shower

Stayed in June 2024

For the most part, the place was fine. Though my room was smaller than other places I’ve stayed, it was great for one person. I needed extra towels and called for some. They were brought to the room, but just thrown on the bed. They also didn’t empty my garbage which was overflowing due to the small waste basket.

The property is in a great location. The front desk staff was friendly and helpful.

Stayed in June 2024

Nothing, everything was to our liking.

The check-in was swift and easy. The registration desk staff were very friendly and useful! The location of the hotel is very convenient, right in the heart of the city. The room has all the amenities you need for a comfortable stay in New York. Would stay again if in town!

Stayed in March 2024

Bath stained, cracked floor tiles in bathroom. Cold water dispenser in corridor not working View to back of hotel out of a filthy window, not pleasant Not enough storage for clothes Wardrobe not tall enough to hang dresses No kettle for tea

Good location, 2 mins from Times Square. Comfy bed Staff very helpful Large tv

Stayed in June 2024

We had a one bedroom suite on the 11th floor which had no view, all windows faced directly into a brick wall about three feet away . We needed the one bedroom suite as travelling with two teenagers in our family so it gave us all a bit of space and we were only in the room to sleep and shower so the lack of a view didn’t spoil our trip, but good for others to be aware of this.

Great location, central for getting to everything we wanted to see/ do in NY. Also great customer service from all staff members, who responded quickly to any requests we made for additional towels etc powerful shower and comfy beds

Stayed in May 2024

Overall there really wasn’t anything I did not like about the hotel. Maybe having a mini fridge in the hotel would have been nice but that’s a minor detail in my books.

The location was amazing central to a lot of places I wanted to explore. Everything I needed was within walking distance. Having a Starbucks beside the location was brilliant. The building was beautiful and staff so helpful with great personality

Stayed in May 2024

breakfast facility and self service laundry would have helped. while we did go to CQ Grand central for laundry, inside property will be welcome

location

Stayed in May 2024

The coffee was mediocre, and I didn't love having to walk through multiple hallways to get to our room (it seems like multiple buildings are connected). This is not a happening place but again for the price you should expect that

Staff was so kind & helpful; the street seemed very safe. The room was small but what do you expect for this price in this location? There was a large back room that was great for working remote while we waited for our room to open up. We were able to check in early free of charge. Loved the water refill and coffee station

Stayed in May 2024

Location

Stayed in May 2024

The room we got was quite small, instead of a wardrobe we had a small closet and it was a bit crowded/uncomfortable.

The hotel is really close to all the sights you might want to see. They have complementary bottled purified water, coffe & tea. The room was clean and quiet, the beds are really comfortable. All in all, I recommend staying at CQ hotel.

Stayed in May 2024

There are two elevators for the 13 floor of the hotel and unfortunately one broke down on our last stay at the hotel which was a bit of a bummer. I see many people complaining about this but all in all, it only broke on day 9 out of our 9-day stay.

Location, location, location. The hotel is on 45th Street. Rockefeller Center to the north, Grand Central to the east, Bryant Park to the south, and Times Square to the west. For first-time visitors to New York City, it is probably the best location to sightsee Manhattan, with almost all the subway lines within a short walking distance. The hotel itself is on a quiet street and we had no issue with noise throughout our 9-night stay. My room was on the "Penthouse" floor (floor 13) which gave us a nice view of the city and a glimpse of the spire of the Empire State Building which I greatly appreciate. It's big enough for two people to sleep comfortably. The heater was toasty, and on hotter days, the window could be opened a few inches to let the cool breeze outside in. What I appreciate is the common area in the lobby which has free coffee (regular and decaf), hot water, tea, and sparkling water available 24/7. It's nice to just hang down there before going out, or after a stroll into the city before going back up into the room.

Stayed in April 2024

Would have been good to have something that gave information on what facilities the hotel had and where to find them.

Great location, close to Time Square/Central Manhattan. Room was clean and had all I needed.

Stayed in May 2024

Location

Stayed in May 2024

Great location, staff very welcoming and helpful. Room was spotless. Our room was very small, as we were only there for 2 nights, wasn't a problem. Next time I'll book a bigger room. Ideally situated in the city for all the attractions.

Stayed in May 2024

Booking was made for 3 people & they put a single trundle/rollaway bed in for our 16 year old once we arrived, as an added extra. Our bed was a double bed. The bed was pushed up against the wall beside the toilet door, the only place it would fit where you could still walk around a little.

Great location. Close to Time Square & Fifth Ave. Walking distance to many attractions. Friendly staff.

Stayed in May 2024

Aging building. Hallways were very narrow.

Centrally located, very near Times Square. Free drinking water and coffee always available. Staff was very friendly.

Stayed in March 2024

HVAC could be better, I was not able to get warm air out of it, although it was sort of coolish evening when I checked in. It did decent cooling job the next day (which was warm).

Location is very convenient if you need to stay in the heart on Manhattan for whatever reason. Everything is in a walking distance (well depends on how far you'd like to walk).

Stayed in May 2024

Felt some amenities could be updated (hair dryer etc) and the room was a little small but I understand it's New York!

The location was unbelievable. So central, close to many of the classic tourist stops and easy to go further with access to public transport. Felt very secure and safe. Plus staff were very friendly and helpful. Bed was very comfy and we were provided lots of towels!

Stayed in April 2024

Air condition units under the window

Convenient hotel well-placed and good value for money. Very friendly and helpful staff. Top wi-fi!

Stayed in May 2024

While I was there one of the two elevators were out of order which delayed me slightly, but stairs were in service. Elevators are too small to fit more than 3 people with luggage so wait times for elevator fluctuated.

Location was great and within walking distance of Times Square, Broadway, and other attractions. Employees were very helpful with check in, check out, and stowing luggage after checkout until needed it.

Stayed in April 2024

No breakfast on site, some rooms are very small, the carpets looks used and old and the windows are dirty and hard to open

Location, the staff and the coffee.

Stayed in April 2024

First they gave us a tiny room but when I told them that it was impossible for two people to stay there they change it right away

Stayed in March 2024

I would have liked a larger window as the room was rather dark and always needed the lights on when intue room.

Comfortable room and all facilities fine. Excellent location and helpful and friendly staff.

Stayed in April 2024

Really expensive (but that’s what you get in NYC!) No option for breakfast in the hotel When it rained, the air ventilation machine was extremely loud, making it very difficult to sleep. Luckily it only rained one of the nights we were there, but it would have been a way bigger problem if it happened every night

Location Beds were very comfortable Big tv in room Lobby employees are really nice

Stayed in April 2024