The bed was too high for me. Had a hard time getting up on the bed.

Would like to have had breakfast meat on the menu. Too many carbs on the breakfast menu.

Stayed in May 2024

the hotel is worn down a bit. The bed was saggy

The price

Stayed in February 2024

The first telephone experience with staff was excellent but my 2nd call, in the evening, was very unprofessional and hurtful.

I was lied to. I had made reservation due to my husband starting chemotherapy for his new terminal cancer diagnosis and having his appointment at 7 am, living over 2 hours away, we planned on coming up and staying the night before. We'll unfortunately we got a call telling us they needed him to actually come in a day later, today. I called the hotel immediately and explained my situation and asked if I could switch nights. Due to it being the day we were supposed to be there, the girl listened and apologized we were going through this and was understanding. She said she would have to speak with her manager and see if it would be possible or if I would still have to be charged for the reservation or since I just needed the date changed by 1 day if that would be OK. She said herself or her manager would call me back as son as possible. I waited but after not hearing from anyone, I called later that evening only for it to be someone totally different answering and saying they had no idea what I was talking about, very rudely and I would still be charged for that night. I understand miscommunication happens but with what we are going through with his cancer diagnosis and being treated by a staff member was very upsetting and hurtful.

Stayed in January 2024

The room was average. The elevator was rough and overdue for it's yearly inspection according to the certificate posted in the elevator

The desk clerk was very helpful. Convenient location for travel to St. Louis without being crowded in the city. Located very close to restaurants and other convenience.

Stayed in November 2023

Pull-out couch was in poor condition. It looked stained and reflected poorly on the facility. No protein at breakfast (only sugary yogurt, no eggs).

Clean, quiet, comfortable bed, friendly staff, safe area, close to restaurants and shopping. We had a handicapped room and there was plenty of room to navigate with a walker, large bathroom with secure handrails.

Stayed in November 2023

My jacuzzi room was broken, which is the only reason we book with you. This caused me to spend over an hour on the phone trying to sort out the cost. The pool was closed, so no joy there. The cereal was stale.

It was clean and in somewhat working order

Stayed in October 2023

Obviously the breakfast could have been better and also I was put in a handicap accessible room that was not needed, I feel like that was poor planning. The one time outside of check in/out that I had a staff interaction it was a little rough, I went to the front desk at 2am to ask for a spare top sheet for my traveling partner to use as a blanket cuz he was hot and uncomfortable under the bigger blankets and they were hesitant to give me an extra sheet. Made comments about having to write it down for their manager to make sure it was kept track of.

The continental breakfast was definitely lacking, there was no protein options(ie eggs,bacon,sausage,etc.) or fruit, the only bread option was a loaf of sliced store bought white sandwich bread and I had to ask for the pitcher of milk to be refilled like an hour before breakfast was supposed to end.

Stayed in October 2023

Nothing

Clean

Stayed in August 2023

First, I was disappointed to see that the pool was closed for maintenance since it would’ve been nice to swim. Plus, the food situation was one of the most generic and disappointing I’ve experienced. Not to mention it took awhile to check out.

I thought that the room was very good, it was clean, comfortable, and a fair price. Plus, the price of the hotel was fair and affordable and it was close to the convention center, which was nice.

Stayed in August 2023

Nothing

Very clean

Stayed in August 2023

had ants and shower didnt work 100%

value

Stayed in June 2023

The elevator was extremely slow, the air conditioner in our room kept making loud clanking noises. The fridge was moldy/dewing and didn't work in the room. The towels had long hairs on them and the floor wasn't swept. Breakfast wasn't that great and the pool was shut down.

Stayed in July 2023

The bed was hard and if you moved it squeaked. The little couch was totally wore out.

Stayed in July 2023

The security deposit for the room

It was nice

Stayed in June 2023

Bed was very squeaky and loud when sat or moved on. Bathtub did not drain.

Great price and location. Polite staff.

Stayed in July 2023

Specification say is pet friendly but they are just dog friendly not cat friendly!

The staff is very friendly and ready to help!

Stayed in July 2023

Breakfast was eh. Not bad...but definitely not great. Its free though, so can't complain too much. The floors in the room could be cleaner, and the bed was sooo squeaky. But overall its a pleasant place.

Staff was very nice and pleasant, I would stay again if I needed too.

Stayed in July 2023

Dirty room, some furniture needs to be replaced Strong chlorine smell in lobby. Breakfast was terrible

Front desk very friendly, price was good

Stayed in July 2023

The stairwells needed cleaning attention and had a stagnant odor.

The beef was super comfortable. The room was spacious with all the amenities we needed for a single night stay. The staff was personable and professional.

Stayed in June 2023

Breakfast and the beds.

Beds were not that comfortable and the breakfast is pretty lousy and it's an older hotel.

Stayed in June 2023

Walls in rooms are way too thin. Heard everything from screaming kids running down the hall for at least 15 minutes to a person above dragging furniture across the floor multiple times. Bathroom door had scratches on inside like a dog or something tried to get out.

Good proximity to restaurants and highways.

Stayed in June 2023

$100 deposit until manager inspected the room to check for damages. We also had ants in the room, even after reporting to management. We stayed 8 nights and the ants were there the whole time. And we only had our room made up 1 time during our stay, the housekeeping schedule was strange. Lastly, no trashcan in bathroom.

The mattress and pillows were very comfortable.i travel allot and rarely have hotel beds comfortable. Ours was perfect A combo of memory foam and coil.

Stayed in June 2023

The room had ants. While I wouldn't necessarily call it "infested" we saw a lot of ants.

We went down for breakfast early (8:30 am) (They said they serve for 8:00 am to 10:00 am). There wasn't anything left!

Stayed in June 2023

Luckily we didn't have to take showers but there was barely any water coming out of the tub faucet we had to give our son a bath

Stayed in May 2023