Food quality was very ordinary, and weight staff had no professional looking outfits... The restaurants supervisor head poor grammar and was in a casual with breaker!

Breakfast casserole with cold and toast was either raw or burnt

Stayed in May 2024

The bathroom was very small no sink counter top for wife to put her personal belongings and the toilet was like you were sitting on the ground because of how low it was.

Close to hot springs

Stayed in May 2024

We parked on the street in front of the hotel. Well not officially handicapped, we are older adults and could not possibly bring our luggage up all those stairs. We entered the handicapped entry and it was quite a long walk to the elevator. We were exhausted by the time we got to our room. I had already checked in and There didn't seem to be any other option – at least the person at the desk didn't mention anything. We found out that parking on the side street was right across from a short ramp that would have been much easier. We found that out by chance, not because any hotel staff Pointed us to it. Wanting a late dinner our first night, we went to the lovely dining room where I saw Cobb salad on the menu. This is a dish that I have had other places and I'm quite familiar with it. But I received was nothing like I expected from the menu. The menu description states hard boiled egg and bacon. There were probably three chips of bacon about the size of my little fingernail, and there was no hard boiled egg at all. When I asked the server about it he said it was meant to be a garnish and it was sprinkled on the top. What he was referring to was about two fists worth of greens surrounded by cucumber strips. There were also a couple of flakes of blue cheese. Completely disappointing. To be fair, our other meals in the dining room – both breakfast - were delicious and as described.

Stayed in April 2024

A bit better control over heat and cooling.

Prompt and gracious service

Stayed in May 2024

Room service wasn’t available but I got breakfast to go. I asked to substitute avocado for the Canadian bacon and they added $3.

Historical nature and vibe.

Stayed in April 2024

Great location! Close to hot springs and many restaurants. Train station just over the bridge.

Stayed in April 2024

Charging for parking. No breakfast.

Beautiful room. Great bed. Bathrobes!

Stayed in April 2024

They do not offer bottled water or any sort of water for you to drink at night. You have to bring your own. I did not like that. I did not like the amount of dogs that were there too many dogs a little too much barking for me. Front desk was so so, nice but not cheerful and super. Super super welcoming like other places are.

We are on the fourth floor had a nice view the buildings nice and old and antique. Good location good for walking in town as well.

Stayed in March 2024

No fridge in room, but I knew that when I booked. They will bring one if you ask for it. Handicap access is only on one side of building and wouldn't you know it we parked on the OTHER side. I never saw a bellhop the entire time we were there. Doesn't mean they aren't there somewhere. But it's a historic property and there is no grand entrance you drive up to where there are uniformed personnel waiting to take your bags and park your car.

History, friendly and efficient staff, huge room, cleanliness.

Stayed in March 2024

Room was large and very clean but cold - heater not operational even when we called maintenance late at night. Would not stay in this room again - but liked the look and feel of the hotel, even though our visit was cut short.

Staff were friendly, efficient and very helpful when we found out that we needed to leave after only 1 night due to bad weather and train cancellation! Provided good advice on alternative travel back to Denver and organised transport to the coach pick-up at very short notice.

Stayed in March 2024

Service at the bar was a little slow.

Historic and fun

Stayed in March 2024

Beautiful and historic

Stayed in March 2024

No gym or pool

Beautiful, central, clean, spacious, friendly staff

Stayed in March 2024

Food at restaurant could have been better.

Nice, old hotel. It was very quiet, nice view, excellent building..hallways, lounges, etc.

Stayed in February 2024

Could not sit with my friends in the lobby and drink a beer, then stood outside and they turned the fire pit off on us so we could not stand outside. They told us we could go to a room, but the rooms are not big enough for about 12 of us.

the location was wonderful. Bed was comfortable. very large room

Stayed in January 2024

There was no fridge in the room, despite being plenty of space.

Lovely hotel, which oozed history and style. It felt clean, but a bit tired in places. Good location for the town

Stayed in October 2023

No refrigerator in room,

Location very good nice hotel with long history

Stayed in October 2023

Service in the restaurant was patchy. Had to wait ages sometimes to be seated. Table and chairs wet from being wiped over.

King Suite was excellent. Spacious, comfortable bed. temperature of room was perfect.

Stayed in September 2023

Older property and it shows.

Great location.

Stayed in October 2023

Your outdoor patio bar

Stayed in August 2023

$$$ I originally booked through Expedia and they screwed up the date. At the counter I was only offered a penthouse suite $400+. Went back to Booking and got a nice room for $250

That I could have my dog It’s close to the hot spring The history of the place Great bar with food service

Stayed in August 2023

Lack of a/c in most public spaces made it uncomfortable. Rooms seemed a little bland and basic considering the price we paid.

Location and grounds were nice. Employees were friendly and helpful.

Stayed in July 2023

Good location

Stayed in July 2023

The bathrooms (specifically the tubs) could use updates. They seem slightly stained. But overall still very clean-just old.

The location and room size were fantastic.

Stayed in June 2023