5070 Valley View Boulevard, Roanoke, VA 24012, United States of America
#15 of 39 hotels in Roanoke
Guests' ChoiceBased on 571 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
8.9
Facilities
8.4
Staff
8.9
Value for money
8.3
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 30, 2024
James
United States of AmericaShuttle to airport. Leaving car there while traveling for one week.
Stayed in May 2024
Reviewed: May 18, 2024
Glen
United States of AmericaAsked for ride to air and Agent said ok be ready at 5:45. My wife called at 10 PM and they agreed that it was on Schedule. Got up and went down to chat h ride. That said that it had not been Scheduled. morning clerk got us a ride to airport.The loosing of the schedule should be explained to the staff.
Stayed in May 2024
Reviewed: May 17, 2024
Krista
United States of AmericaNoythng, it was great!
Shuttle from airport, cleanliness, convenience , friendly staff
Stayed in April 2024
Reviewed: May 16, 2024
Victoria
United States of AmericaClean, safe, good location near restaurants and shopping
Stayed in May 2024
Reviewed: April 28, 2024
Krista
United States of AmericaNo Shuttle, the evening we arrived, had to Uber. The shuttle was available in the morning when we went back to the airport.
The staff were friendly and helpful, going above and beyond!
Stayed in April 2024
Reviewed: April 19, 2024
Chris
CanadaLocation close to restaurants. Room was clean, and the bed very comfortable. Breakfast had a reasonable selection of food. Rooms were quiet.
Stayed in April 2024
Reviewed: April 14, 2024
David
United States of AmericaApparently, there was a high school wrestling tournament filling up most of the hotel. That made for a crowded and LOUD breakfast area every morning. There was a lot of running and playing in the hallways by younger kids and past midnight, and piles of trash (mostly pizza boxes) outside doors and near the elevator.
Breakfast was good, not great. Staff kept it stocked, though, and the coffee was always hot and ready. The room was clean and the bed was firm but still comfortable.
Stayed in February 2024
Reviewed: March 3, 2024
Tamara
United States of AmericaDifficult to regulate the room temperature
Location, location, location
Stayed in March 2024
Reviewed: February 12, 2024
John
Canadano complaints whatsoever
Everything was really nice and the breakfast was great!
Stayed in February 2024
Reviewed: January 2, 2024
Ann
United States of AmericaNice bed. Everything worked properly. Good breakfast and nice staff.
Stayed in December 2023
Reviewed: December 23, 2023
Rius
United States of AmericaYall have roaches bad and I want my deposit I never got back...
There bed was big enough for my 6.5 frame
Stayed in December 2023
Reviewed: December 22, 2023
Rayne
United States of AmericaTv didn’t have ability to be streamed to. Breakfast could’ve used a few more cooked options.
The aesthetic was very pleasing.
Stayed in December 2023
Reviewed: December 11, 2023
Evans
United States of AmericaWould have preferred a first floor room with pets but I forget to ask.
Great place to walk pets, open grassy area. Easy entry and parking. Close to a few restaurants for dinner.
Stayed in November 2023
Reviewed: December 4, 2023
Martina
St. MaartenTime was short
The a service
Stayed in December 2023
Reviewed: December 2, 2023
John
United States of AmericaBreakfast
Breakfast was just okay
Stayed in November 2023
Reviewed: November 29, 2023
Maria
United States of AmericaEverything was clean and maintained.
Stayed in November 2023
Reviewed: November 9, 2023
Andrea
United States of AmericaOur room want to cleaned throughly. There was a beer too left on the floor near the heat/ac unit. The TV remote had tape holding the batteries in and the channel button was broken. There were no vending machines to purchase snacks or drinks. We were told to walk to the hotel next door and use their vending machine. The hotel provided breakfast but the toaster was broken.
The hotel is I. A great location that is close to shopping and restaurants.
Stayed in November 2023
Reviewed: November 8, 2023
Gregg
United States of AmericaBed a bit soft, toiletries in small bottles where as most hotels have gone to dispensers so you don't have to go down to the desk everyday for more.
good selections at breakfast, well stocked and kept fresh.
Stayed in November 2023
Reviewed: November 7, 2023
Darla
United States of AmericaThere was a light blinking on the cappacino machine. When I asked the kitchen person about it, he opened it up and looked for a second, closed it and kind of shrugged his shoulders. I don't know when it got fixed but I was able to have cappacino again the following morning.
The location great in relation to the airport. Breakfast was ok, but I think I'm just used to the little extras from some of the other places I've stayed
Stayed in November 2023
Reviewed: October 26, 2023
Barbara
United States of AmericaHard bed
Cooked breakfast
Stayed in October 2023
Reviewed: October 8, 2023
Darren
United States of AmericaA little pricey for the accommodations
Excellent breakfast and nice clean comfy rooms
Stayed in October 2023
Reviewed: October 6, 2023
Lasharn
United States of AmericaI thought one of the staff was giving me a hard time about paying with cash. But I talk to jess. She gave the OK. I appreciate that. An the pillow"s where small and real falt. Y'all need to get better pillows"s
Kinda everything.
Stayed in October 2023
Reviewed: October 3, 2023
Kat
United States of AmericaThe mattresses are hard, some of the tile along baseboards of bathroom had fallen off, mildew on bathroom ceiling, bathroom door kept getting stuck-hard to open/close! Only one elevator that sounded like it was going to break down at any moment! Nice hotel just needs some maintenance
Location near mall and many different restaurants, Target and Walmart
Stayed in October 2023
Reviewed: October 2, 2023
Beverly
United States of AmericaPhoto showed a sofa in the room which is not true, just an armchair.
Clean. Staff were nice.
Stayed in October 2023
Perai, Malaysia
Viareggio, Italy
Lewisville, USA
Christ Church, Barbados
Edinburgh, UK
Novi Vinodolski, Croatia
Trapani, Italy
Big Corn Island, Nicaragua
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content