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  5. Reviews of Comfort Inn & Suites Newcastle - Oklahoma City

Reviews of Comfort Inn & Suites Newcastle - Oklahoma City This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2337 North Main Street, Newcastle, OK 73065, United States of America

#1 of 2 hotels in Newcastle

Guests' Choice

Review Score

Based on 122 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    8.8

  • Facilities

    8.4

  • Staff

    8.7

  • Value for money

    8.1

  • Free WiFi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 29, 2024

    7.0
    breakfest cold but rooms were good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night

    the gravy was cold and could not east , the eggs and sausage were cold the only thing that was hot was the waffels

    the did keep us together and the hotel was quiet, and they let us check in a little early because we got there early

    Stayed in April 2024

  • Reviewed: April 14, 2024

    9.0
    Traveling to see family. Great location
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Location

    Stayed in April 2024

  • Reviewed: April 5, 2024

    8.0
    It was fine.
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Adequate.

    Stayed in March 2024

  • Reviewed: October 4, 2023

    9.0
    Perfect location to be close to OU . . . without being "too close!"
    • Leisure trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 1 night

    I always ask for a wake-up call as a back-up when traveling alone. Wake up calls are not automated in this facility to front desk was called to set. While I didn't need it--the call never came. Corners of shower could have used some bleach. The approach/exit/entrance to the parking lot are incredibly rough--even hazardous. While parking lot was fine, getting in and out of the lot and onto a main road (Main or side road) was not.

    Breakfast was fine--great that you had mandarin oranges! Sausage patties were also pretty good. Room was comfortable and water pressure was decent in the shower.

    Stayed in September 2023

  • Reviewed: October 3, 2023

    7.0
    It was exactly what we needed
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Both elevators were scary. It seemed like a lot of people that weren’t staying at the hotel came in just to get breakfast which felt weird.

    We were visiting family with a 4 month old and it was a great place to do that. The living room space made it possible to have people over when it was more convenient to have them come to us.

    Stayed in September 2023

  • Reviewed: October 2, 2023

    8.0
    It was out there but good alternative when all Norman hotels are booked up.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No towel bars in the bathroom. Our A/C unit was unplugged and couldn’t use at first.

    Comfortable space. Having lemon water in the lobby was a nice touch. Front desk staff was courteous and quick to respond.

    Stayed in October 2023

  • Reviewed: August 17, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very clean and friendly staff

    Stayed in July 2023

  • Reviewed: May 18, 2023

    9.0
    great place on the south side of ok Ok city
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    window was broken

    location was great

    Stayed in May 2023

  • Reviewed: May 6, 2023

    8.0
    Great place
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothig

    Good

    Stayed in April 2023

  • Reviewed: September 12, 2022

    9.0
    For the cost, the bed was great and the A/C works well and did get a good night sleep.
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night

    Continental breakfast is not good! The bread is stale and does not have a great selection. At least offer some fruit and muffins instead of Hostess pastries that you can get at a convenience store. Coffee wasn't great either.

    Haley the night front desk associate was very professional and took care of all our needs!! She was GREAT and friendly.

    Stayed in September 2022

  • Reviewed: May 30, 2022

    7.0
    I would consider coming again just because of the employees but it would have to be a better rate
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights

    The groundskeeping was a little under par or understaffed. The was trash all over the property that remained during our whole stay. It was warm enough for use of the pool but the gates were kept locked. The TV's kept going dim and the office explained a complaint was made with the service provider since it affected a lot of people. Our air conditioner in the room quit and we had to move to another room at 10pm that night.

    The employees were very courteous and personable. The breakfast was pretty good and filling. The bathroom and frig were extremely clean. Housekeeping did a great job keeping the room clean.

    Stayed in May 2022

  • Reviewed: February 28, 2022

    8.0
    Very Good
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was right next to the highway

    Nice room

    Stayed in February 2022

  • Reviewed: October 31, 2021

    8.0
    Comfy Stay!
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Toilet ran all night. Had to fidget with it every time you flushed the toilet.

    Good location…close to the interstate. Casino close by. Easy to get to after the OU football game!

    Stayed in October 2021

  • Reviewed: May 9, 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very clean..

    Stayed in May 2024

  • Reviewed: April 27, 2024

    10
    Nice place to stay just south of Oklahoma city
    • Business trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 1 night

    Did not like the 50.00 security deposit made that will be refunded.

    IT was a short overnight stay and the place was very clean and staff were very nice, parking was really nice due to oversize truck parking lot.

    Stayed in April 2024

  • Reviewed: April 16, 2024

    2.0
    Our room a side from smoke smell had extremely wrinkled sheets. They looked as though they had set i
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I rarely write reviews unless they are a 5 star. With that being said I need to write this review so that others don’t get caught in this same dilemma. The night audit woman at the front desk took it very personal when I ask if we could get the online rate,she told us that she could not do that and that I would need to do that online. The online rate was 101.00 and when we tried to show her, she was not interested in facing us as she was very busy with something more pressing on the computer. Imagine our surprise when just seconds later the price on line became 116.00. Of course I’m not saying that this woman was making changes as we were standing there but I managed a Gold Standard Choice Hotel and fired my night audit person for boasting of this same behavior. You may ask yourself why we booked it on booking.com and stayed anyway…..We were pulling a camper in a very bad storm with extremely high winds and were afraid to go one more mile in search of a hotel. She charged us a 50.00 security fee and gave us room 303. The reason that I mention the room number is because the room smells of smoke. I mentioned it to her and she told me that the whole hotel was non smoking, in which case I replied, our room smells of smoke. She made no attempt to offer us a different room.

    The hotel appears clean with the exception of the elevator.

    Stayed in April 2024

  • Reviewed: April 9, 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great 👍

    Clean ,and convenient.

    Stayed in April 2024

  • Reviewed: April 9, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Not enough breakfast choices. Got to the breakfast area about 8:30 and most of the food was gone and was told there was no plan to replenish. We went down the road to a restaurant for breakfast.

    Clean. Location perfect for our trip.

    Stayed in April 2024

  • Reviewed: March 14, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Clean

    Stayed in March 2024

  • Reviewed: February 3, 2024

    3.0
    Would not stay here again.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night

    Desk staff had attitude and was not helpful. This colored the entire experience.

    The room was adequate and location was good.

    Stayed in January 2024

  • Reviewed: January 5, 2024

    10
    It’s was so spacey and cleaned I loved the place
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I loved every thing!

    The Lady at the front desk was soo polite and welcoming I loved that for me! Thank you

    Stayed in January 2024

  • Reviewed: January 2, 2024

    10
    Short but sweet.
    • Leisure trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The elevator was very noisy.

    Friendly staff, close to food and gas station so I didn’t have to waste time searching. Also they had a water pipe break on the first floor and were very upfront that the water was off but would be fixed soon and it was. Clean breakfast bar too!

    Stayed in December 2023

  • Reviewed: January 1, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The water pressure was horrible. The toilet didn't work properly and the shower did not have much water pressure at all.

    The room was very large which was very nice.

    Stayed in December 2023

  • Reviewed: November 13, 2023

    1.0
    Our stay sucked!!! No hot water for the whole stay it was just luke warm!!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    They could have fixed our hot water instead!!! They knew that there hot water heater was out but they were to lazy to fix it till we complained about it then on the day we left that’s when they had a sign out stating that they had a hot water heater tank down. The front desk ppl where no help and laughed at us when we asked for help. The girl at the desk on the day we checked out laughed in my face and said that would have been nice to know when you checked in when I was looking at the sign. The night desk clerk laughed in my boyfriend face when he asked for the hot water to be fixed!!! They just put that sign out to cover their butts is all they did because they have known about the heater and haven’t done anything until we called corporate!!! The breakfast was the same every day!!! They just reheated the gravy over and over!!!

    The only thing we liked was how clean the house keepers kept the place. They were amazing!!!

    Stayed in November 2023

Showing 1 - 25

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