2620 Hotel Terrace Drive, Santa Ana, CA 92705, United States of America
#11 of 25 hotels in Santa Ana
Guests' ChoiceBased on 536 hotel reviews
7.4Cleanliness
7.8
Comfort
7.9
Location
8.2
Facilities
7.6
Staff
8.2
Value for money
7.6
Free Wifi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 24, 2024
Maria
United States of AmericaLove the breakfast they had a variety of items for you choose from. Great location would book with them again.
Stayed in April 2024
Reviewed: April 22, 2024
Jason
United States of AmericaThe WiFi was spotty. But I was able to get by.
Having a breakfast provided is always something I look for when choosing a hotel. This one was wonderful.
Stayed in April 2024
Reviewed: March 20, 2024
Brittni
United States of AmericaThe walls were pretty thin, we could hear the people next-door very clearly talking late at night and pretty much any other movement that they made. I prefer more of a private setting for a hotel room, especially with young children.
I did appreciate the breakfast in the morning. The staff was very polite and helpful. Rooms were clean and comfortable. The kids enjoyed the pool in the hot tub.
Stayed in March 2024
Reviewed: March 19, 2024
Jessica
United States of AmericaOld property. Peeling paint and gap under door. Carpeting is old too.
Price and location
Stayed in December 2023
Reviewed: March 18, 2024
Bill
United States of AmericaLOcation.
Staff was great ...had a small issue checking in but everything worked out super because staff made it happen. GM is great .As well as front desk staff...I am a hand full.
Stayed in March 2024
Reviewed: March 18, 2024
Delesia
United States of AmericaThe bed was super comfy. Wish the pillows were better. The room was very spacious and clean. Breakfast was good. The location was ok but not ok. People on bikes looking in cars. Homeless in he parking lot. Other than that it was good . Would definitely come back
Stayed in March 2024
Reviewed: February 29, 2024
Hector
United States of AmericaNone
Everything's was very clean in the room
Stayed in February 2024
Reviewed: February 29, 2024
Jason
United States of AmericaPeople smoking in the hallways, you can smell it from inside the rooms
Close to Disneyland, affordable, and convenient
Stayed in February 2024
Reviewed: February 19, 2024
Ronalyn
United States of AmericaThe room I ask to be transfer but they said no more available.
Cleanliness of the room.
Stayed in February 2024
Reviewed: February 19, 2024
Ruben
United States of AmericaThe man who take care of us in front desk wasn't nice he didn't give us the room that I book plus he didn't give us even wfi password and breakfast tickets,,,,,sad because next time I will have to think about it before I booked again
Is one of my favorite hotel till this time
Stayed in February 2024
Reviewed: February 13, 2024
Kaniela
United States of Americabetter direction to the room. a little lost find it
Great location, clean, decent price
Stayed in February 2024
Reviewed: January 27, 2024
Damon
CanadaCoffee could have been stronger.
Friendly staff. Comfortable and clean room. Pretty good breakfast. Free coffee all day.
Stayed in January 2024
Reviewed: January 19, 2024
Katherine
United States of AmericaIt was under construction, and staff were not readily available.
I liked the breadfast.
Stayed in January 2024
Reviewed: December 23, 2023
Guillermo
United States of Americaroaches,sheets not clean ,should change them more often,breakfast same every day
room with all necessaries
Stayed in December 2023
Reviewed: December 18, 2023
Kimalee
United States of AmericaGreat location. Easy to get to. Comfortable and clean. Perfect for what needed.
Stayed in November 2023
Reviewed: December 11, 2023
Renato
United States of AmericaNone.
The room is very spacious and clean. I saw the breakfast area, although I didn't eat there but I saw it was a good standard breakfast space with great choices for morning meals. There are also a lot of parking spaces. The building has good layout so the pool, the gym and the breakfast area can be easily accessed.
Stayed in December 2023
Reviewed: October 10, 2023
Michelle
United States of AmericaBreakfast
Clean and has a good smell room
Stayed in October 2023
Reviewed: September 5, 2023
Cheny
United States of AmericaCarpet needs to be replaced, it was squishy and giving the room a weird smell. I didn't feel comfortable walking on it in bare feet. Room and bathroom very poorly ventilated. We had to leave the door open to get air flowing, otherwise it was stuffy and/or humid with the AC going. Microwave weak and fridge a bit small for a long stay, but both functional. If you are in the room during the day, they are doing construction so it's noisy; otherwise it's not bad. Wifi is on the weaker side; I just ended up using my 5G.
Free parking, on a block with a bunch of other hotels. Bathroom has good counter space. Free breakfast. Bed was pretty comfortable, not too soft and the bedding was pleasant. Shower was also pretty good, no issues with heat or water pressure. Overall, the furnishings are clean but on the older side.
Stayed in September 2023
Reviewed: August 24, 2023
Anthony
United States of AmericaCarpet smelled
Breakfast and breakfast staff was great pool was clean great value for 2 star hotel
Stayed in August 2023
Reviewed: August 16, 2023
Sachin
United States of AmericaBathroom had strong cigarette smell that didn't dissipate throughout our stay. Room service received only 1 out of 3 days of stay - not much of an issue for us though.
Clean, spacious rooms. Comfy bed. Excellent noise control. Sufficient parking spaces is a huge relief! Staff is very courteous & welcoming. Breakfast was ok.
Stayed in August 2023
Reviewed: July 22, 2023
Cassandra
United States of AmericaAir conditioner smelled terrible. Made the room smell horrible. Totally booked up, so unable to assign a different room. Staff was very nice. Issued a credit back.
Stayed in July 2023
Reviewed: June 28, 2023
Thomas
United States of AmericaNo complaints. Was nice stay
Location and price
Stayed in June 2023
Reviewed: June 19, 2023
Schmidt
United States of Americaseemed run down. Not a great breakfast.
convenient
Stayed in June 2023
Reviewed: June 17, 2023
Antonia
United States of Americabreakfast was good but could use variety on different days. stayed 4 nights and had the same breakfast options all 5 days. not bad just no variety. the front desk staff could use some hospitality lesson from the breakfast staff. they were not very helpful or welcoming. parking spaces need improvement hardly any space between vehicles.
I love the location of the property. the morning breakfast staff were great! very friendly and hospitable. the beds are firm but nice. the pool area and outdoor patio area for breakfast was quite nice.
Stayed in June 2023
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