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Reviews of Comfort Inn Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3005 Millbranch Road, Memphis, TN 38116, United States of America

#149 of 185 hotels in Memphis

Guests' Choice

Review Score

Based on 700 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.9

  • Location

    7.1

  • Facilities

    6.5

  • Staff

    7.1

  • Value for money

    6.6

  • Free Wifi

    7.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 8, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The door to our room in particular was difficult to open and close. The AC unit didn't seem to work properly at night.

    The staffs were very friendly and accommodating. The outside of the building was well-lit and had a private parking lot for guests.

    Stayed in May 2024

  • Reviewed: April 18, 2024

    7.0
    Except for the floors everything else in the hotel was an 8 out of 10.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Floors and elevator floors were filthy.

    Location. Breakfast was fresh and good.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 2 nights

    The room was not up to date, not very clean, no clean towels provided when asked.

    The water was hot for showering

    Stayed in April 2024

  • Reviewed: March 30, 2024

    6.0
    Budget friendly for short stays.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The elevator had a smell and did jerk a bit. The hall carpet was heavily stained might have been coffee. No coffee maker in room. The room air conditioner was a bit noisy.

    The hotel was ok. We had a king sized bed. The parking lot was gated. They did offer a breakfast, which did have scrambled eggs and sausage.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Someone got their car stolen and car parking was supposed to be secured.

    Clean room,

    Stayed in February 2024

  • Reviewed: February 22, 2024

    7.0
    I didn’t like the treatment but the room was good.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    My sister cut her hand & the staff did nothing about it when we went to ask for help in the front lobby . They didn’t even give her a bandage. They also said they needed proof that she was cut to even help her. I really didn’t appreciate that because the least they could’ve done was given her a bandage. Instead they blew it off and still didn’t help with anything for first aid . So just in case you stay here and cut yourself , sad to say grab a first aid kit or bandages before going here.

    The decor .

    Stayed in December 2023

  • Reviewed: February 20, 2024

    6.0
    It was OK..
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom toilet wasn't working,, get New TV channels..

    Breakfast was good,, hot fresh.. The TV has no good channels..

    Stayed in February 2024

  • Reviewed: October 30, 2023

    5.0
    The minimum
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Employees do not cooperate

    Cleaning, near to the MEM

    Stayed in October 2023

  • Reviewed: October 24, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Lovely misha on the front desk made it very enjoyable

    Stayed in October 2023

  • Reviewed: October 10, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no breakfast by8:30 in the morning

    Stayed in October 2023

  • Reviewed: October 2, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    You couldn't smoke In your room... Wifi didn't work... Smelled like mildew in the room... Cable didn't have enough channels..

    It was not far from the location we were going..

    Stayed in October 2023

  • Reviewed: September 16, 2023

    6.0
    It was functional
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not professional room fits wet with humidity breakfast was sub par

    N/A

    Stayed in June 2023

  • Reviewed: September 14, 2023

    6.0
    It was fine, until then
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I rented 2 rooms, the clerk was working Saturday evening was very rude to my daughter. Had to present my debt card again, because she said my daughter might damage the room.

    Good

    Stayed in September 2023

  • Reviewed: August 21, 2023

    5.0
    Won't be back.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Reviews are spot on,hallways need new carpet. Elevator smells bad. Girl at desk would rather play on phone than work front desk.

    Gated parking.

    Stayed in August 2023

  • Reviewed: June 1, 2023

    5.0
    Great beds but NOT WORTH THE PRICE
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was dated, smelled bad in my room and the hall way on the 3rd floor. Wayyyyy to expense. The price was increased for Memorial Day weekend but it was not worth $244 for one night. I was shocked.

    The bed was comfortable. The breakfast was a good combination of food, and the coffee was good.

    Stayed in May 2023

  • Reviewed: April 10, 2023

    7.0
    the rooms and staff wher nice, the breakfast was poor and very under stocked. juice bar out of order they entire weekend
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    the juice machine for the breakfast was broken they entire weekend.. with no substitutions or drink options only coffee.

    the rooms where nice and clean

    Stayed in April 2023

  • Reviewed: February 20, 2023

    5.0
    not worth to come back
    • Business trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night

    room was ok, Receiption was fair..so much noise from out side..

    Stayed in February 2023

  • Reviewed: February 5, 2023

    7.0
    It is definitely overpriced for what it is and where it is, but nice..
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The TV remote did not work, nor did the in room coffee maker. There was no food at the hotel (hadn't eaten all day when I arrived) and would require a drive in unfamiliar area to go find some. Apparently there were some microwavable sandwiches that could be purchased, but as someone gluten-free that would not work! Most Comfort Inns have snacks that can be purchased, but not here. And this location is kind of not near anything itself except other hotels. I don't know if there was breakfast served, but I did grab tiny to-go coffee on my way out since the in-room coffee maker didn't work. And getting in and out of the door from the parking area was a little treacherous considering there was a lot of ice that hadn't been cleared.

    It was a relatively short drive from where I needed to go. The hotel itself was very clean and comfortable, and I felt safe! The room was very clean and very comfortable. The bed was very nice!

    Stayed in February 2023

  • Reviewed: December 19, 2022

    6.0
    No airport shuttle
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There is NO airport shuttle despite this being advertised on the booking.com page and on the hotel's website. For a 7 minute taxi ride, $25 from the airport and $27 back. No ride sharing app picked up the fare after 20 minutes of trying (it was 5:15am).

    Room was comfortable, staff were really helpful and friendly. Breakfast was good.

    Stayed in December 2022

  • Reviewed: December 3, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The female was very unwelcoming when we were returning back to the hotel. Then The room had a plumbing problem when the toilet was back eup.they told me to come get a plunger. This is something that I haven't done at my own home I'm like wow 😭. Then I asked for additional towels because I had to clean the plumbing issue myself they told me to bring them the dirty towels first. Now I'm like damn give me an employee discount at this point.

    The male at the front desk was very polite.

    Stayed in December 2022

  • Reviewed: October 28, 2022

    7.0
    clean, friendly arrival front desk, close to airport
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    100.00 deposit

    clean

    Stayed in October 2022

  • Reviewed: October 13, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Okay but needs a little more variety to pick from

    Stayed in October 2022

  • Reviewed: October 8, 2022

    6.0
    decent for the price
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    front of hotel faces a concrete plant so we were woken up to what sounded like a drum circle at 4 am!!!!! it was so loud, and just constant banging!

    nice room, friendly staff

    Stayed in October 2022

  • Reviewed: September 19, 2022

    5.0
    I appreciated the check in clerks personality and kindness.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was not enough shampoos, soaps, lotions etc for 3 adults. The toilet seat was loose so it moved every time you sat down. For the breakfast the next morning, the juices were so watered down, there were no eggs ready and only a few pieces of sausage.

    Bed and bedding was comfortable. Temperature was good and changeable.

    Stayed in September 2022

Showing 1 - 25

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