3005 Millbranch Road, Memphis, TN 38116, United States of America
#149 of 185 hotels in Memphis
Guests' ChoiceBased on 700 hotel reviews
6.1Cleanliness
6.8
Comfort
6.9
Location
7.1
Facilities
6.5
Staff
7.1
Value for money
6.6
Free Wifi
7.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 8, 2024
Nimnuon
United States of AmericaThe door to our room in particular was difficult to open and close. The AC unit didn't seem to work properly at night.
The staffs were very friendly and accommodating. The outside of the building was well-lit and had a private parking lot for guests.
Stayed in May 2024
Reviewed: April 18, 2024
Angela
United States of AmericaFloors and elevator floors were filthy.
Location. Breakfast was fresh and good.
Stayed in April 2024
Reviewed: April 10, 2024
Shamone
United States of AmericaThe room was not up to date, not very clean, no clean towels provided when asked.
The water was hot for showering
Stayed in April 2024
Reviewed: March 30, 2024
Frances
United States of AmericaThe elevator had a smell and did jerk a bit. The hall carpet was heavily stained might have been coffee. No coffee maker in room. The room air conditioner was a bit noisy.
The hotel was ok. We had a king sized bed. The parking lot was gated. They did offer a breakfast, which did have scrambled eggs and sausage.
Stayed in March 2024
Reviewed: March 15, 2024
Cadijah
United States of AmericaSomeone got their car stolen and car parking was supposed to be secured.
Clean room,
Stayed in February 2024
Reviewed: February 22, 2024
Jaden
United States of AmericaMy sister cut her hand & the staff did nothing about it when we went to ask for help in the front lobby . They didn’t even give her a bandage. They also said they needed proof that she was cut to even help her. I really didn’t appreciate that because the least they could’ve done was given her a bandage. Instead they blew it off and still didn’t help with anything for first aid . So just in case you stay here and cut yourself , sad to say grab a first aid kit or bandages before going here.
The decor .
Stayed in December 2023
Reviewed: February 20, 2024
Richardson
United States of AmericaBathroom toilet wasn't working,, get New TV channels..
Breakfast was good,, hot fresh.. The TV has no good channels..
Stayed in February 2024
Reviewed: October 30, 2023
Paulo
BrazilEmployees do not cooperate
Cleaning, near to the MEM
Stayed in October 2023
Reviewed: October 24, 2023
Ashley
AustraliaLovely misha on the front desk made it very enjoyable
Stayed in October 2023
Reviewed: October 10, 2023
Bishop
United States of AmericaThere was no breakfast by8:30 in the morning
Stayed in October 2023
Reviewed: October 2, 2023
Khodijah
United States of AmericaYou couldn't smoke In your room... Wifi didn't work... Smelled like mildew in the room... Cable didn't have enough channels..
It was not far from the location we were going..
Stayed in October 2023
Reviewed: September 16, 2023
Tausha
United States of AmericaNot professional room fits wet with humidity breakfast was sub par
N/A
Stayed in June 2023
Reviewed: September 14, 2023
Doris
United States of AmericaI rented 2 rooms, the clerk was working Saturday evening was very rude to my daughter. Had to present my debt card again, because she said my daughter might damage the room.
Good
Stayed in September 2023
Reviewed: August 21, 2023
Curtis
United States of AmericaReviews are spot on,hallways need new carpet. Elevator smells bad. Girl at desk would rather play on phone than work front desk.
Gated parking.
Stayed in August 2023
Reviewed: June 1, 2023
Shannon
United States of AmericaThe hotel was dated, smelled bad in my room and the hall way on the 3rd floor. Wayyyyy to expense. The price was increased for Memorial Day weekend but it was not worth $244 for one night. I was shocked.
The bed was comfortable. The breakfast was a good combination of food, and the coffee was good.
Stayed in May 2023
Reviewed: April 10, 2023
Cortez
United States of Americathe juice machine for the breakfast was broken they entire weekend.. with no substitutions or drink options only coffee.
the rooms where nice and clean
Stayed in April 2023
Reviewed: February 20, 2023
Rk2023
United States of Americaroom was ok, Receiption was fair..so much noise from out side..
Stayed in February 2023
Reviewed: February 5, 2023
Sharon
United States of AmericaThe TV remote did not work, nor did the in room coffee maker. There was no food at the hotel (hadn't eaten all day when I arrived) and would require a drive in unfamiliar area to go find some. Apparently there were some microwavable sandwiches that could be purchased, but as someone gluten-free that would not work! Most Comfort Inns have snacks that can be purchased, but not here. And this location is kind of not near anything itself except other hotels. I don't know if there was breakfast served, but I did grab tiny to-go coffee on my way out since the in-room coffee maker didn't work. And getting in and out of the door from the parking area was a little treacherous considering there was a lot of ice that hadn't been cleared.
It was a relatively short drive from where I needed to go. The hotel itself was very clean and comfortable, and I felt safe! The room was very clean and very comfortable. The bed was very nice!
Stayed in February 2023
Reviewed: December 19, 2022
Christopher
BermudaThere is NO airport shuttle despite this being advertised on the booking.com page and on the hotel's website. For a 7 minute taxi ride, $25 from the airport and $27 back. No ride sharing app picked up the fare after 20 minutes of trying (it was 5:15am).
Room was comfortable, staff were really helpful and friendly. Breakfast was good.
Stayed in December 2022
Reviewed: December 3, 2022
Chiquita
United States of AmericaThe female was very unwelcoming when we were returning back to the hotel. Then The room had a plumbing problem when the toilet was back eup.they told me to come get a plunger. This is something that I haven't done at my own home I'm like wow 😭. Then I asked for additional towels because I had to clean the plumbing issue myself they told me to bring them the dirty towels first. Now I'm like damn give me an employee discount at this point.
The male at the front desk was very polite.
Stayed in December 2022
Reviewed: October 28, 2022
Teresa
United States of America100.00 deposit
clean
Stayed in October 2022
Reviewed: October 13, 2022
Paul
United States of AmericaOkay but needs a little more variety to pick from
Stayed in October 2022
Reviewed: October 8, 2022
Kathleen
United States of Americafront of hotel faces a concrete plant so we were woken up to what sounded like a drum circle at 4 am!!!!! it was so loud, and just constant banging!
nice room, friendly staff
Stayed in October 2022
Reviewed: September 19, 2022
Angie
United States of AmericaThere was not enough shampoos, soaps, lotions etc for 3 adults. The toilet seat was loose so it moved every time you sat down. For the breakfast the next morning, the juices were so watered down, there were no eggs ready and only a few pieces of sausage.
Bed and bedding was comfortable. Temperature was good and changeable.
Stayed in September 2022
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