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  5. Reviews of Comfort Inn Collinsville near St Louis

Reviews of Comfort Inn Collinsville near St Louis This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

8 Commerce Drive, Collinsville, IL 62234, United States of America

#2 of 10 hotels in Collinsville

Guests' Choice

Review Score

Based on 217 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    8.8

  • Facilities

    8.3

  • Staff

    8.7

  • Value for money

    8.1

  • Free WiFi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 17, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean , friendly place

    Stayed in April 2024

  • Reviewed: April 1, 2024

    9.0
    Great hotel, staff was extra helpful, breakfast was great, pool was awesome, definitely will be back
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking/Pet Friendly
    • Stayed 2 nights
    • Submitted from a mobile device

    Getting the water temperature in the tub sucked. Was either cold or super hot. I think the whole faucet needs to be replaced. And I woke up in the middle of the night to go to the bathroom and there were a bunch of ants on the bathroom floor. That was weird.

    Our room was in a great location and on the first floor. I was traveling alone with my children and I was right by the back door (not a lot of traffic), right by the pool and by breakfast. Perfect room for a Mom with kids. Thank you for putting me in a room that was a perfect location.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    9.0
    Outstanding surprise
    • Leisure trip
    • Solo traveler
    • King Room - Accessible/Non-Smoking
    • Stayed 2 nights

    I really have to think in order to come up with something I did not like. The main thing that comes to mind is the refrigerator. They really need to install refrigerators with a closed freezer compartment.

    I liked almost everything about this Comfort Inn. I appreciated Anna who accommodated my arriving earlier than I had scheduled. Even after she made that adjustment, she was friendly and personable with every contact. I also need to mention the open area in the middle of the facility. It is used for breakfast in the morning. But it also available and used through the day. Plus they have a fireplace (fake fire) adjacent to the open breakfast area, where people sit and simply enjoy the fireside atmosphere.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Elevator was out of order during our stay. Have a physical injury that made the steps hard to handle

    Clean facilities and well maintained

    Stayed in March 2024

  • Reviewed: January 5, 2024

    8.0
    We will be back if we pass through St Louis again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Bathroom fan was a little noisy so while it was on and the bathroom door open the sound was grating to my ears.

    Breakfast was good with lots of selections. Rooms were clean and beds comfortable.

    Stayed in January 2024

  • Reviewed: January 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking/Pet Friendly
    • Stayed 2 nights

    quiet, clean. Friendly staff. Good value for the money. Convenient location.

    Stayed in December 2023

  • Reviewed: October 24, 2023

    8.0
    Comfortable, would stay again.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    They had upgraded the TV Streaming service and did not have a channel guide for the room TV’s. The front desk could not tell local stations or how to access channels.

    Location

    Stayed in October 2023

  • Reviewed: September 15, 2023

    9.0
    Wonderful
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking/Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    We had a late check in and the attendant was asleep. Did a good job when got to the desk though.

    Big room. Big bathroom. Clean. Good breakfast choices. Friendly staff.

    Stayed in September 2023

  • Reviewed: August 24, 2023

    9.0
    Suites are great size and staff were excellent
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Floor by A/C was soaking wet

    Staff was great

    Stayed in August 2023

  • Reviewed: August 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom was dirty with hair in the tub and in the sink. The room smelled like mold as well from the AC.

    The breakfast buffet was good, and there were plenty of things to choose from. The location had many restaurants within a short distance of travel by car or walking.

    Stayed in August 2023

  • Reviewed: August 6, 2023

    7.0
    Good value
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room had a damp feel and a musty smell. Lighting in the room was very dim

    It was comfortable and the staff was very friendly.

    Stayed in July 2023

  • Reviewed: August 1, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking/Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    The room had a very musty smell I thought I had gotten a smoking room on accident. It definitely needed a good smelling fragrance.

    The breakfast was very good! Lots of things to choose from, waffles and pancakes had fruit topping optional of course and the beds are very comfortable I didn't want to get up.

    Stayed in July 2023

  • Reviewed: July 31, 2023

    9.0
    Would definitely recommend to others.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    Rooms need fresh air - they need to ventilated. Otherwise rooms are very comfortable. The building need one more elevator.

    Good location - away from the city but still close to all St. Louis attractions. Friendly staff. Very good value as for the money. Good breakfast buffet.

    Stayed in July 2023

  • Reviewed: July 31, 2023

    8.0
    Everything was good except for parking lot work and large tractor trailers in parking area
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking/Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    Front entrance blocked off for paving parking lot with no direction for finding registration. Very difficult and confusing. Tractor trailer parked and blocked us into parking space.

    Clean We had a dog and our room was very close to entrance for dog walking.

    Stayed in July 2023

  • Reviewed: June 27, 2023

    7.0
    Nice and easy night time stopover on the way to Chicago
    • Leisure trip
    • Family with young children
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pillows were too small

    Location and price

    Stayed in June 2023

  • Reviewed: June 26, 2023

    9.0
    great overnight experience
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    shower head too high...hand held would be nice

    The front desk lady (Anne) was great to work with checking in.

    Stayed in June 2023

  • Reviewed: June 24, 2023

    8.0
    It was adequate accommodations to rest after a very long day of traveling. I enjoyed the hot breakfast and the comfortab
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    My door handle was crooked and ‘glitchy’; hotel overall looked like it could use an update; the lights everywhere were on dim setting which gives off a somewhat depressing tone, especially in the daytime—had a difficult time seeing the breakfast bar or my plate of food..

    Friendly staff, comfortable bed, nice variety for hot breakfast

    Stayed in June 2023

  • Reviewed: June 24, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was very clean, staff was great. I thought the bed was too high and too soft, otherwise beey happy and would definitely stay again!

    Stayed in June 2023

  • Reviewed: June 17, 2023

    9.0
    Great Experience!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking/Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    We stayed for one night on the road. Very clean, comfy, nice sized room and bathroom, closet, safe, free breakfast with lots of options. Staff was very friendly and professional and despite being full to capacity kept everything running smoothly, clean, and kept breakfast fully stocked right up until the cutoff. Area was right off the highway and felt very safe. Rooms were quiet and beds/pillows/linens were new and comfy. Free parking. Every Comfort Inn we have stayed at so far has had the most friendly and happy employees!

    Stayed in June 2023

  • Reviewed: May 22, 2023

    8.0
    I had a blast at this hotel my room was sooooo nice
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The Wi-Fi was poor it didn’t work in our room at all for the whole time we were there other than that I had an amazing experience at this hotel

    The night staff girl was wonderful the beds were nice clean and comfortable the only issue was the Wi-Fi and the breakfast it could have been better other than that I loved it and when I come back I’m booking there again

    Stayed in May 2023

  • Reviewed: May 18, 2023

    9.0
    Very satisfied with the accommodations
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 4 nights

    No particular dislikes

    Very clean facility, good breakfast, staff very friendly

    Stayed in May 2023

  • Reviewed: April 20, 2023

    9.0
    Good Stop
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking/Pet Friendly
    • Stayed 1 night

    We had a truck and trailer and it was difficult to find a parking spot. Everything else was great!!

    We did not have time to enjoy the breakfast as we were on a time schedule to get to another location. However, the looks of it when we grabbed something quick was amazing.

    Stayed in March 2023

  • Reviewed: April 11, 2023

    8.0
    this is a good value choice for our family
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking/Pet Friendly
    • Stayed 5 nights
    • Submitted from a mobile device

    thin walls

    breakfast

    Stayed in April 2023

  • Reviewed: March 11, 2023

    9.0
    Overall good experience
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    There was a dirty shirt hanging on the back of the door to our bedroom. I don't fault them much for missing it because they would have had to close the door to the bedroom to see it but it was still a little gross. Also when we checked in, the girl at the front desk specifically asked if we wanted the trash changed and fresh towels daily since we were staying 2 nights and we said yes but they didnt end up doing that. My husband was frustrated that the heater/ac rattled loud enough to keep him awake.

    The girl at the front desk was so friendly when we checked in. She had just made fresh popcorn which was a nice perk. The room was pretty nice and the pool area was clean and well maintained. The breakfast bar was well stocked and clean.

    Stayed in March 2023

Showing 1 - 25

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