4155 28th Street Southeast, Grand Rapids, MI 49512, United States of America
#39 of 60 hotels in Grand Rapids
Guests' ChoiceBased on 453 hotel reviews
7.1Cleanliness
7.5
Comfort
7.6
Location
8.3
Facilities
7.2
Staff
8.1
Value for money
7.6
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 27, 2024
Jamie
United States of AmericaThere was no pool. The breakfast was ok.
The bed was comfortable. The room had a microwave and mini fridge. The bathroom was decent. They offered a decent breakfast.
Stayed in April 2024
Reviewed: February 19, 2024
Steve
CanadaRoom had hair in bathtub and a pill on floor that I saw within 2 minutes. Front desk was unattended for about 8 minutes when my card deactivated. Housekeeper showed up and opened my door eventyally
Bed was good
Stayed in February 2024
Reviewed: February 13, 2024
Payten
United States of AmericaIt’s close to the airport.
Stayed in January 2024
Reviewed: January 25, 2024
Erika
United States of AmericaNo swimming pool
Stayed in January 2024
Reviewed: January 15, 2024
Ethan
United States of AmericaSeveral people came to the desk to complain about keys going inactive (which happened to ours an hour before check out) no hot water (not an issue for us) There was a decent snow storm this weekend but there were barely attempts made to plow the parking lot. Less than half a roll of toilet paper in the bathroom. The toilet was so old it had probably a 4 gallon tank that didn’t flush anything. Water circled forever and never took anything down. Took 3 flushes just to get toilet paper down.
It was clean.
Stayed in January 2024
Reviewed: December 15, 2023
Diondra
United States of AmericaLittle more organization needed with the housekeeping staff. Also the Internet and some electrical appliance were outdated (Ie Tv and Microwave)
I appreciate being upgraded during my stay into a really nice room. Very accommodating and the staff is polite.
Stayed in November 2023
Reviewed: November 22, 2023
Everdine
United States of AmericaI felt like the entrance way could of been vacuumed more. There were leaves in the entrance way, the elevator needed vacuuming and the vending machine on the second floor was out of order. My room was clean enough.
The price was good, breakfast nice and it was a convient place for me to stay.
Stayed in November 2023
Reviewed: November 21, 2023
Daniel
United States of AmericaPet friendly, but I go normally with UV portable light.
I’ve been here many times. Used to be the choose of airlines crews. Not any longer. It’s on the 28, and close the airport and to the 96 HWY & the 6 Hwy. close to several restaurants, COTSCO, Sam’s & Meijer, Baker Book house and to the Mall. The price is good.
Stayed in November 2023
Reviewed: November 2, 2023
Chambers
United States of AmericaIt was close to downtown after a pediatric appointment
Stayed in November 2023
Reviewed: August 26, 2023
Rajasekaran
United Arab EmiratesIn house AV not good
Location
Stayed in August 2023
Reviewed: August 24, 2023
Riley
United States of AmericaCompared to previous visits, we were disappointed in the facility itself, the room felt dark and dingy, and the whole place felt a little run down. The room didn't appear to be as clean, desperately needed to be deep cleaned. Whenever someone around your room opens and closes their door, it bangs super loud into your room. The facility is in need of a remodel. The breakfast was disappointing, dry muffins, eggs and sausage tasted off.
The staff are always fabulous, we've stayed here 4 times now, just because of the quality of the service, even though the facility doesn't have a pool.
Stayed in August 2023
Reviewed: August 20, 2023
Sharon
United States of AmericaCarpets were spotted in places, hallways were musty and could be better lite.
Location, comfortable beds, nice breakfast variety.
Stayed in August 2023
Reviewed: August 10, 2023
Lindsey
United States of AmericaNice quiet hotel. The carpet could use a good cleaning in the main areas but the rooms were very clean
Stayed in August 2023
Reviewed: August 9, 2023
Wiers
United States of AmericaThe floors were dirty like they had not been vacuumed.
The beds were very comfortable and the staff was nice.
Stayed in August 2023
Reviewed: August 2, 2023
Vences
United States of AmericaI was woken up at 7am to loud knocking on my door from staff. I was told I didn’t pay n needed to come down stairs . Not only did I feel embarrassed but I was upset my baby woke up and couldn’t go back to sleep. Only to go downstairs to be told they made a mistake.
Balcony was amazing
Stayed in July 2023
Reviewed: July 31, 2023
Christinao
United States of AmericaNo hot water in room. Let run for a good ten minutes, and it hardly even got warm. That was in the pm and am. We even let staff know at front desk and they only said they would ck with maintenance, but never did anything to fix or correct the issue. The check in staff was hard to understand and talked very quickly and quietly. The entryway and most floors were unvaccumed, besides the actual room. The bed pillows were very small in comparison to other hotels.
The bed was comfy The breakfast was good
Stayed in July 2023
Reviewed: July 30, 2023
Joshua
United States of AmericaThe breakfast could be better, the sausage wasn't that good when I was there. There wasn't much to not like. There may also be small stains on the floor that look like blood.
Room was clean and comfortable. The breakfast was decent, could be better. The beds were also very clean and comfortable, sleeping on them was no issue.
Stayed in July 2023
Reviewed: July 23, 2023
Kelli
United States of AmericaRoom needs updating. Our bathroom door was cracked where it looked like someone had kicked it in at some point. Stayed 3 nights, but never had clean towels unless we went down to get them ourselves. AC unit wasn’t working properly and it was very warm at night in our room. (July)
Location was convenient to relatives we were visiting. Also close to restaurants.
Stayed in June 2023
Reviewed: July 22, 2023
Melinda
United States of AmericaThe tub was slick ! Gross. Smell like weed in the whole hotel
Stayed in July 2023
Reviewed: July 17, 2023
Elizabeth
United States of AmericaCould have been cleaner - common areas such as elevator floor. Very dirty room window. Somewhat small room and not a large window. Conditioner empty.
Breakfast. Friendly and helpful desk staff. Location. Water and coffee in the lobby. Cookies in the afternoon at the desk.
Stayed in July 2023
Reviewed: July 10, 2023
Flynn
CanadaBeds were comfortable. Staff was very friendly.
Stayed in July 2023
Reviewed: July 10, 2023
Erika
United States of AmericaThe hallways smelled like cigarette smoke. The toilet seat literally came off the toilet seat. When told the front desk they said they would send maintenance but never did. The light bulb was out. S
The staff was very friendly. A good breakfast for what you paid for. The room it self was okay, older, but bed was actually quiet comfortable.
Stayed in July 2023
Reviewed: July 9, 2023
Kathryn
United States of AmericaStaff were friendly, but as in many businesses right now, staff was limited in numbers.
Nice breakfast. Comfortable beds. Clean.
Stayed in June 2023
Reviewed: June 23, 2023
Dawn
United States of AmericaWished there was a pool
Stayed in June 2023
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