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Reviews of Comfort Inn Grand Rapids Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4155 28th Street Southeast, Grand Rapids, MI 49512, United States of America

#39 of 60 hotels in Grand Rapids

Guests' Choice

Review Score

Based on 453 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.6

  • Location

    8.3

  • Facilities

    7.2

  • Staff

    8.1

  • Value for money

    7.6

  • Free WiFi

    7.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 27, 2024

    7.0
    Comfort Inn
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was no pool. The breakfast was ok.

    The bed was comfortable. The room had a microwave and mini fridge. The bathroom was decent. They offered a decent breakfast.

    Stayed in April 2024

  • Reviewed: February 19, 2024

    6.0
    Just soso
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room had hair in bathtub and a pill on floor that I saw within 2 minutes. Front desk was unattended for about 8 minutes when my card deactivated. Housekeeper showed up and opened my door eventyally

    Bed was good

    Stayed in February 2024

  • Reviewed: February 13, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It’s close to the airport.

    Stayed in January 2024

  • Reviewed: January 25, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room Accessible Bathtub- Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No swimming pool

    Stayed in January 2024

  • Reviewed: January 15, 2024

    7.0
    It was ok. For another 40 we could have had a much better experience at the Hilton. Lesson learned.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Several people came to the desk to complain about keys going inactive (which happened to ours an hour before check out) no hot water (not an issue for us) There was a decent snow storm this weekend but there were barely attempts made to plow the parking lot. Less than half a roll of toilet paper in the bathroom. The toilet was so old it had probably a 4 gallon tank that didn’t flush anything. Water circled forever and never took anything down. Took 3 flushes just to get toilet paper down.

    It was clean.

    Stayed in January 2024

  • Reviewed: December 15, 2023

    8.0
    I had a nice short stay, there overall a great experience.
    • Leisure trip
    • Couple
    • King Room Accessible Bathtub- Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Little more organization needed with the housekeeping staff. Also the Internet and some electrical appliance were outdated (Ie Tv and Microwave)

    I appreciate being upgraded during my stay into a really nice room. Very accommodating and the staff is polite.

    Stayed in November 2023

  • Reviewed: November 22, 2023

    8.0
    It was a good enough room for a good price. Staff was friendly.
    • Leisure trip
    • Solo traveler
    • King Room Accessible Bathtub- Non Smoking
    • Stayed 2 nights

    I felt like the entrance way could of been vacuumed more. There were leaves in the entrance way, the elevator needed vacuuming and the vending machine on the second floor was out of order. My room was clean enough.

    The price was good, breakfast nice and it was a convient place for me to stay.

    Stayed in November 2023

  • Reviewed: November 21, 2023

    8.0
    For a short trip it’s good.
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Pet friendly, but I go normally with UV portable light.

    I’ve been here many times. Used to be the choose of airlines crews. Not any longer. It’s on the 28, and close the airport and to the 96 HWY & the 6 Hwy. close to several restaurants, COTSCO, Sam’s & Meijer, Baker Book house and to the Mall. The price is good.

    Stayed in November 2023

  • Reviewed: November 2, 2023

    7.0
    Decent price! For a quick stay!
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was close to downtown after a pediatric appointment

    Stayed in November 2023

  • Reviewed: August 26, 2023

    7.0
    Nice with some short comings
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    In house AV not good

    Location

    Stayed in August 2023

  • Reviewed: August 24, 2023

    7.0
    Service was great as usual, facility is showing its age.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 9 nights
    • Submitted from a mobile device

    Compared to previous visits, we were disappointed in the facility itself, the room felt dark and dingy, and the whole place felt a little run down. The room didn't appear to be as clean, desperately needed to be deep cleaned. Whenever someone around your room opens and closes their door, it bangs super loud into your room. The facility is in need of a remodel. The breakfast was disappointing, dry muffins, eggs and sausage tasted off.

    The staff are always fabulous, we've stayed here 4 times now, just because of the quality of the service, even though the facility doesn't have a pool.

    Stayed in August 2023

  • Reviewed: August 20, 2023

    7.0
    Value was equal to expectations.
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Carpets were spotted in places, hallways were musty and could be better lite.

    Location, comfortable beds, nice breakfast variety.

    Stayed in August 2023

  • Reviewed: August 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Nice quiet hotel. The carpet could use a good cleaning in the main areas but the rooms were very clean

    Stayed in August 2023

  • Reviewed: August 9, 2023

    7.0
    Would stay again for the price
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The floors were dirty like they had not been vacuumed.

    The beds were very comfortable and the staff was nice.

    Stayed in August 2023

  • Reviewed: August 2, 2023

    7.0
    Great Place
    • Couple
    • King Room with Balcony - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I was woken up at 7am to loud knocking on my door from staff. I was told I didn’t pay n needed to come down stairs . Not only did I feel embarrassed but I was upset my baby woke up and couldn’t go back to sleep. Only to go downstairs to be told they made a mistake.

    Balcony was amazing

    Stayed in July 2023

  • Reviewed: July 31, 2023

    6.0
    You get what you pay for......
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No hot water in room. Let run for a good ten minutes, and it hardly even got warm. That was in the pm and am. We even let staff know at front desk and they only said they would ck with maintenance, but never did anything to fix or correct the issue. The check in staff was hard to understand and talked very quickly and quietly. The entryway and most floors were unvaccumed, besides the actual room. The bed pillows were very small in comparison to other hotels.

    The bed was comfy The breakfast was good

    Stayed in July 2023

  • Reviewed: July 30, 2023

    8.0
    Very nice, Breakfast could be improved.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast could be better, the sausage wasn't that good when I was there. There wasn't much to not like. There may also be small stains on the floor that look like blood.

    Room was clean and comfortable. The breakfast was decent, could be better. The beds were also very clean and comfortable, sleeping on them was no issue.

    Stayed in July 2023

  • Reviewed: July 23, 2023

    6.0
    Over priced for condition of room.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Room needs updating. Our bathroom door was cracked where it looked like someone had kicked it in at some point. Stayed 3 nights, but never had clean towels unless we went down to get them ourselves. AC unit wasn’t working properly and it was very warm at night in our room. (July)

    Location was convenient to relatives we were visiting. Also close to restaurants.

    Stayed in June 2023

  • Reviewed: July 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The tub was slick ! Gross. Smell like weed in the whole hotel

    Stayed in July 2023

  • Reviewed: July 17, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Could have been cleaner - common areas such as elevator floor. Very dirty room window. Somewhat small room and not a large window. Conditioner empty.

    Breakfast. Friendly and helpful desk staff. Location. Water and coffee in the lobby. Cookies in the afternoon at the desk.

    Stayed in July 2023

  • Reviewed: July 10, 2023

    8.0
    Very Good
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Beds were comfortable. Staff was very friendly.

    Stayed in July 2023

  • Reviewed: July 10, 2023

    6.0
    Friendly staff, older building.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hallways smelled like cigarette smoke. The toilet seat literally came off the toilet seat. When told the front desk they said they would send maintenance but never did. The light bulb was out. S

    The staff was very friendly. A good breakfast for what you paid for. The room it self was okay, older, but bed was actually quiet comfortable.

    Stayed in July 2023

  • Reviewed: July 9, 2023

    6.0
    Nice comfortable location.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff were friendly, but as in many businesses right now, staff was limited in numbers.

    Nice breakfast. Comfortable beds. Clean.

    Stayed in June 2023

  • Reviewed: June 23, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Wished there was a pool

    Stayed in June 2023

Showing 1 - 25

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