1718 Windsor Crossing Drive, Matthews, NC 28105, United States of America
#2 of 8 hotels in Matthews
Guests' ChoiceBased on 732 hotel reviews
7.9Cleanliness
8.2
Comfort
8.2
Location
8.8
Facilities
8.0
Staff
8.7
Value for money
8.3
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 8, 2024
Joy
United States of Americahot food was lukewarm
was ok
Stayed in May 2024
Reviewed: May 5, 2024
Mcdonald
United States of AmericaN/A
It served my purpose, and I was pleased with my choice of the hotel.
Stayed in May 2024
Reviewed: April 23, 2024
Amy
United States of AmericaThe fridge was not cold at all and the lighting over the sink was terrible. There was some sort of a plastic grate in the ceiling over the sink and the lights were inside/above the grate, making the sink area very dimly lit.
Location is excellent. My daughter and I felt safe the whole time. The staff members were friendly and helpful. Our room was clean and comfortable.
Stayed in April 2024
Reviewed: April 9, 2024
Simon
United States of AmericaThe toilet was in need of repair.
Stayed in March 2024
Reviewed: April 7, 2024
Raymond
United States of AmericaBroken showe head
Frig and microwave
Stayed in April 2024
Reviewed: April 1, 2024
Yusef
United States of AmericaBreakfast ends at 9am, personally I think it should be from 6am - 10am , not a big issue though.
The staff were very friendly, the room was nice and clean, anytime I needed anything the staff were prompt at getting whatever it was I needed.
Stayed in March 2024
Reviewed: March 31, 2024
Ken
United States of AmericaThe only (minor) complaints I could have were that the wifi seems to disconnect daily (or maybe after a few hours of inactivity) regardless of length of stay, and that the finishes were quite dated within the room. Additionally, the heater in the room, which includes a thermostat adjustment with an accurate ambient tempurature display, seemed to continue heating beyond the set tempurature. I know for certain that the thermostat issue was limited to the suite I was occupying, as I have not encountered that issue in the past.
The bed was extremely comfortable, the water pressure and tempurature were good, and the breakfast was excellent. I interacted with multiple front desk staff and they were all very friendly, helpful, and quick. The room itself was massive.
Stayed in March 2024
Reviewed: March 30, 2024
Fehn
United States of AmericaThe small pillows. But they were comfortable.
The hotel was very clean the room was spacious the beds were comfortable we heard the breakfast was real good but unfortunately we missed it the only thing they need to do is have full size pillows the pillows are comfortable but they're just too small it is like this it pretty much every Hotel so from now on I think I will just bring my own.
Stayed in March 2024
Reviewed: March 30, 2024
Audra
United States of AmericaThe breakfast wasn’t that good quality wise
The front desk person was very nice and professional
Stayed in March 2024
Reviewed: March 26, 2024
Fred
United States of AmericaGreat value for the price. Wonderful staff. Perfect location for the south towns and easy to go uptown.
Stayed in March 2024
Reviewed: March 16, 2024
Cindy
United States of AmericaTV never worked I asked about this issue once and answer I got from front desk did not work. Didn’t follow up again because it was too complicated/didn’t have time to deal with it. Instructions need to be included in every room as to how to work the tv!
Location was excellent
Stayed in March 2024
Reviewed: March 15, 2024
Cam
United States of AmericaPillows very small.
Very nice front desk staff.
Stayed in March 2024
Reviewed: March 12, 2024
Jerry
United States of AmericaI had no issues
Clean and suited all my needs.Front desk very helpful
Stayed in March 2024
Reviewed: March 11, 2024
Walter
United States of AmericaLocation and price.
Stayed in March 2024
Reviewed: March 7, 2024
Sherri
United States of AmericaIt smelled like it used to be a smoking room. Didn't fully match the picture of the room we chose.
Great location, staff was very nice. Breakfast was perfect.
Stayed in March 2024
Reviewed: February 20, 2024
Wright
United States of AmericaLocation and price
Stayed in February 2024
Reviewed: January 30, 2024
Cristante
United States of AmericaOdd smells and a little outdated
Location breakfast
Stayed in January 2024
Reviewed: January 25, 2024
Crooks
United States of AmericaI didn't have no bad experience at all..
Yes I love this place, it's surrounded by everything shopping places and fast food . Staff is very nice and greeting us
Stayed in January 2024
Reviewed: December 20, 2023
Teresa
United States of Americabacon wasn't done enough for me, but I'm weird, I like it burnt... a quick minute in the microwave fixed it. ;)
it was all fine. I will say I liked seeing the option of pancakes alongside the waffles for breakfast... yay!
Stayed in December 2023
Reviewed: December 7, 2023
Asha
United States of AmericaN/A
Everything
Stayed in October 2023
Reviewed: November 27, 2023
Enid
United States of AmericaBed was too hard and bathroom was outdated and had yellow stains in the tub
Clean
Stayed in November 2023
Reviewed: November 26, 2023
Erin
United States of AmericaOur air conditioning system wasn’t working well. In their defense we didn’t ask for another room or for them to fix it.
Location
Stayed in November 2023
Reviewed: November 9, 2023
Haynes
United States of AmericaDifferent room, same wet dog/dank basement smell. Maybe they had just scrubbed carpets, but did not let them dry properly?
Friendly staff, central location to everything.
Stayed in November 2023
Reviewed: November 9, 2023
Haynes
United States of AmericaRoom smelled like a damp basement. I think I paid the same rate as for the July 4th holiday with pool access?
Friendly staff, good location.
Stayed in October 2023
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