No pool, no fitness

Price. Location

Stayed in July 2021

The place is badly in need of updating and repair. There was water damage on the ceiling from I guess the room upstairs. The furniture was all scratched up (from the TV stand to the night stand). I also found a cut up aluminum can underneath my mattress. Not cool.

Lady at front desk was very friendly and the location was very ideal (i.e. close to ferry, Starbucks across the street).

Stayed in July 2021

I do not like their policy of automatic cancellation of reservations if the credit card does not clear the first time. I experienced this during my attempted last stay, two weeks earlier. Fraud alert logarithms often cause the initial charges to be refused. Time should be allowed for the customer to either make alternative payment accommodations or call the credit card company to authenticate the charge. Often when trying to correct customer service issues with either a credit card company or a hotel, there is a wait 30+ minutes to get mistakes rectified. In my case it was too late to save my reservation with quality Inn and suites Olde town. I called my credit card company ahead of time on the recent stay to warn them that a charge would be coming and to please allow it to be processed.

The location is the best part about the property.

Stayed in July 2021

I don`t have no comment

We only stay one night but my little girl ask me to bring her back and the breakfast lady was nice and polite and our room was nice and clean.

Stayed in July 2021

The pool, gym and ice machine were all there but couldn't be used. This is long after the mandates have been lifted. Breakfast was very limited. Covid has become the catch-all excuse for everything. Restrictions were lifted over 30 days ago. Cut the price by 30% or get up to speed.

Location was good for what we were doing. We did hear what sounded like gun fire outside and a police car raced by in response. Be careful in the area, especially after dark.

Stayed in July 2021

I wish the pool and gym were open for use.

The hotel is located in a great quiet location, close to highways , restaurants and shops. The staff worker at the breakfast buffet was extra friendly and enjoyable to talk to on my trip. In the suite, I was glad to have 2 TV's. All staff that I came in contact with was great.

Stayed in June 2021

When I drove up on the property I immediately wanted a refund. The outside appearance wasn't really great. It is an older building but was ok. Did want to get in the pool but it was closed.

The room was wonderful. Had what we needed. Cleaning service was delightful. Room was clean would stay again. Breakfast was fulfilling.

Stayed in June 2021

The furniture all in the halls.

The bed was really comfortable.

Stayed in June 2021

No Breakfast

It was limited due to covid restrictions

Stayed in May 2021

Location, not enough staff on 3rd floor. Was there with my 3 and 1 year old granddaughters and could smell weed in our room from other rooms

Staff

Stayed in May 2021

Sofa not comfortable at all

Exceptionally friendly staff.

Stayed in June 2021

Everything especially the owner or manager Alex

Stayed in May 2024

The "Good" rating at this property is a joke. The room was filthy. There were stains on the bed spread that resembled dried blood. Damage to the walls. A beer cap on the floor from whoever stayed their previously. Smudes on the nightstand that looked like grease. All the lamps and light fixtures where dusty and not clean. Only 1 ice machine was working on the first floor. I stayed on the 3rd floor in room 308.

The hotel was quiet.

Stayed in May 2024

There were hairs all over the tub and floor in the bathroom. It was gross. The woman who checked me in at the front desk didn’t get up from her chair. I had to reach over the counter and strain to hand her my credit card. The man who worked at night was angry with me because I didn’t know to use my room key to open the front door.

It was average. The AC worked well

Stayed in May 2024

Everything is good

The breakfast was delicious especially the sausage and biscuit. I really appreciate you and the facility is nice and clean and relaxing. Very peaceful. I will be staying there more often. Thank you for my citizen discount. Keep up the awesome work.

Stayed in May 2024

Great breakfast. Everything was very clean,

Stayed in May 2024

Supposed to pay at property.i didn't stay over.. they charged my credit card 6am.. they didn't refund me back the money. No manger/ property manager were working the next day when I came up there to talk About my refund

Never had a chance to experience it. And couldt get refunded

Stayed in May 2024

It is located in a bad neighborhood;

Stayed in April 2024

Filthy!!!

Stayed in April 2024

Everything could have been better, but if I had to focus on one thing it would be the horrible attitude of the staff. She immediately scolded me for ringing the bell at the door even though it says to ring the bell for service. Then she proceeds to steal my money 2 minutes later.

This was the crappiest hotel experience I have EVER had!!!! The hotel staff was the worst! They charged me extra charges with no refund and 15 minutes into my stay I had to book another hotel at redroof in just so I could get out of that terrible situation. Save your money and go literally anywhere else.

Stayed in March 2024

I didn’t like the pool looking so nasty…. And the fact that our view was of a wall and there seemed to be mold in the hotel outside of our room.

The woman who handles the breakfast bar is the best employee at this location. She is such a kind woman and keeps a smile on her face! She really helped me feel better about my stay. I wish her well!!! The breakfast was suitable and nice! the location was perfect for limiters members needing to go to the naval medical hospital Portsmouth.

Stayed in March 2024

The shower was dirty, blankets and sheets had stains, view was horrible(behind a sign) and staff was not friendly

The location was close to destination

Stayed in March 2024

Mattress needs to be changed

Convenient to Naval Hospital

Stayed in March 2024

When I made the reservation, I specifically asked for a pet friendly room. I was told that it wasn't a problem. My reason for coming to Virginia was to pick up a new puppy for my family. When checking in around 1130pm, I explained to the very nice lady at the front desk that I would be picking up the puppy the next day. She looked surprised, and told me they didn't allow pets,just service dogs. I ended up checking out the next morning instead

The location was perfect for me.

Stayed in March 2024

The cleanliness and peace and quiet was surprised

It was beautiful and pleasant thank you

Stayed in March 2024