4901 Old Sheppard Place, Plano, TX 75093, United States of America
#45 of 60 hotels in Plano
Guests' ChoiceBased on 168 hotel reviews
7.1Cleanliness
7.6
Comfort
7.5
Location
8.3
Facilities
7.3
Staff
8.3
Value for money
7.8
Free WiFi
5.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 18, 2024
Cynthia
United States of AmericaBreakfast food ran out and no one replaced it . I seen people come before 10:00 and had to leave because the food was gone. I wanted to get more, but could not because everything was gone 😕 someone should be monitoring that and replace as needed. And there was a staff member in that area at the time.
Location of hotel and comfort / cleanliness of room Breakfast was ok. Need more options though.
Stayed in April 2024
Reviewed: April 10, 2024
John
United States of AmericaWeird people would hang out in lobby without any front desk staff seen. No toilet plunger and the elevators need to be replaced
Hotel was in a good spot with quiet guests
Stayed in April 2024
Reviewed: April 10, 2024
Amelia
United States of AmericaFirstly, the main elevator just didn’t work for 4/5 days until the second elevator was serviced. The biggest complaint was the room cleanliness. The entire room just had this scent of pet urine during the entire stay. We thought it was the office chair, and they had the head of house keeping come and swap it for us. We were adamant that it was most likely the carpet, but instead of offering to clean the carpet she offered “to febreeze it” and just told us there really isn’t a smell. I’m glad we spent most of our time elsewhere instead of the room. Just felt very dismissive
I really really really liked the staff. Everyone at the front desk was so kind, friendly, and inviting. Absolutely some of the best people working there.
Stayed in April 2024
Reviewed: April 8, 2024
Danielle
United States of AmericaRoom service was not available until Sunday the day we checked out , elevator did not work & the shower drain did not work the shower held water . Also one of the desk receptionist heavy set lady had a nasty attitude!
Stayed in April 2024
Reviewed: April 6, 2024
Rene
United States of AmericaFantastic
The room was awesome and so relaxing
Stayed in March 2024
Reviewed: March 24, 2024
Kaycee
United States of Americaour tv did not work, and the elevator was broken so we had to walk up & down the stairs to the 5th floor
The bed was comfortable, front desk was super sweet.
Stayed in March 2024
Reviewed: January 18, 2024
Jessica
United States of AmericaFire alarm went off 3 times after midnight when we stayed and woke us up from our sleep during 2 days of the 3 nights we stayed. Laundry room was out of order.
The area, price, beds were comfortable and staff was nice.
Stayed in January 2024
Reviewed: January 3, 2024
Gail
United States of AmericaThere was a smell on the main floor that wasn’t pleasant. Fortunately it was not on other floors
Location
Stayed in December 2023
Reviewed: December 31, 2023
Matombi
United States of AmericaNo solid WiFi
Quite for the location and breakfast
Stayed in December 2023
Reviewed: December 30, 2023
Woods
United States of AmericaThe tv didn’t work most of our stay and the water was off for a little while
Comfortable
Stayed in December 2023
Reviewed: December 17, 2023
Taja
United States of AmericaThat they only had apple as fruit. Was looking for more of a varietyZ
I like the setup of the room as well as the cleanliness. Thermostat worked really well. Room was spacious and had enough storage for clothes etc. Housekeeping was very accommodating. I like that coffee was served 24 hours and that the breakfast was a hot one and that there was more than enough hours to get breakfast.
Stayed in December 2023
Reviewed: December 13, 2023
Sarah
USACops always up there looking for people.
Nice big comfy bed, super big flat screen, nice sitting area, great shower, and an actually hot breakfast instead of just yogurt and cereal.
Stayed in December 2023
Reviewed: December 5, 2023
Sarah
United States of AmericaThe guest laundry isn't working and that is one reason I picked this place so that was pretty disappointing.
Room was super clean and comfy. Also large flat screen TV was nice. Breakfast was also pretty good.
Stayed in December 2023
Reviewed: November 17, 2023
Sandi
United States of AmericaThe coffee bar area smelled like urine.
Close to surgical place. Pet friendly. Nick the front desk guy was super friendly.
Stayed in November 2023
Reviewed: October 15, 2023
Bryan
SingaporeApparently need to inform 24 hours in advance to get room cleaned
Rooms were good
Stayed in October 2023
Reviewed: October 11, 2023
Oğuz
TurkeyI don't know why the wifi was very bad.
this is good area and the clean hotel.
Stayed in October 2023
Reviewed: September 7, 2023
Darrius
United States of AmericaThe tub in bathroom was not what was shown online.
Stayed in September 2023
Reviewed: September 6, 2023
Malika
United States of AmericaNo room service my whole stay
Stayed in June 2023
Reviewed: September 4, 2023
Vicki
United States of AmericaCable service is inadequate and seemed very outdated. Internet is sketchy and difficult to connect to.
Beds were comfortable, breakfast was good! Staff was very helpful, and remembered that our daughter was having surgery and remembered to ask about her.
Stayed in September 2023
Reviewed: August 19, 2023
Caprice
United States of AmericaSame clean breakfast
The room was clean
Stayed in August 2023
Reviewed: August 12, 2023
Chandra
United States of AmericaThe ice machine on the floor l was staying on didn't work had to go to other floors for ice.
The breakfast was okay but the hours could be extended just a little. The hospitality of the staff was very good received great service.
Stayed in August 2023
Reviewed: August 12, 2023
Sandra
United States of AmericaLocation
Stayed in July 2023
Reviewed: July 31, 2023
Jennifer
United States of AmericaNothing!
Clean, nice staff
Stayed in July 2023
Reviewed: June 25, 2023
Diane
United States of AmericaLocation
Stayed in June 2023
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