2341 Crossplex Boulevard, Birmingham, AL 35208, United States of America
#14 of 97 hotels in Birmingham
Guests' ChoiceBased on 892 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
7.9
Facilities
8.7
Staff
9.0
Value for money
8.4
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 3, 2024
Andrea
United States of AmericaThe breakfast not good.
The location was ok
Stayed in April 2024
Reviewed: April 26, 2024
Ronnie
United States of AmericaN/A
very nice location
Stayed in April 2024
Reviewed: April 21, 2024
Jackson
United States of AmericaGreat service
Stayed in March 2024
Reviewed: April 21, 2024
Davis
United States of AmericaThere wasn’t anything to choose from for breakfast. Wasn’t even worth getting out of bed for it
Stayed in April 2024
Reviewed: April 15, 2024
Brunson
United States of AmericaThe breakfast was very good. There was a lot to choose from.
Stayed in April 2024
Reviewed: April 15, 2024
Keonte
United States of AmericaThe breakfast could be better as far as item choices.
The staff was very friendly & accommodating
Stayed in April 2024
Reviewed: April 13, 2024
Annie
United States of AmericaNot a big selection
Breakfast could have been a little better with a bigger selection
Stayed in March 2024
Reviewed: April 12, 2024
Terri
United States of AmericaClose proximity to the Crossplex for our volleyball tournament.
Stayed in April 2024
Reviewed: April 6, 2024
Jerome
United States of AmericaI disliked being able to hear the people above me stomping and bumping above me. Also the toilet handle you had to jiggle to get it to stop running. Lastly, the neighborhood itself is run down. However the hotel itself is fenced and the Starbucks near the hotel is nice.
The size of the room and bathroom were awesome. They give you meal tickets for breakfast and you also have option for daily housekeeping,just let front desk know before 11 am.
Stayed in April 2024
Reviewed: April 4, 2024
Frances
United States of AmericaVery clean and the beds extremely comfortable
Stayed in April 2024
Reviewed: March 24, 2024
Jackson
United States of AmericaTook no time to check in
Stayed in February 2024
Reviewed: March 22, 2024
Michael
United States of AmericaI don't like the doors that you have to go through to get to the elevators. It is hard to maneuver through the doors when you have luggage.
Stayed in March 2024
Reviewed: March 11, 2024
Jarnice
United States of AmericaI did not like the pillows being super flat and the sheets being stained.
I love this hotel. The staff are always friendly and helpful.
Stayed in March 2024
Reviewed: March 10, 2024
Dwayne
United States of AmericaThe facility had a very weird smell inside the room.
The property was friendly and relaxing.
Stayed in March 2024
Reviewed: March 4, 2024
Stewart
United States of AmericaThe situation I didn’t like at the hotel was greatly accommodated by other means & by the staff so at this time I do not have anything bad to say about the hotel.
I had a situation the first night I arrived, and the ladies at the front desk, and immediately move me to another room and offer me credit with no hesitation. I really enjoyed the customer service.
Stayed in February 2024
Reviewed: March 3, 2024
Cindy
United States of AmericaThe location…..after we checked in we were leaving to get something to eat and we were warned that we were in a very bad location and to only go thru drive through and do not go in any restaurants in this part of town.
The hotel was good
Stayed in February 2024
Reviewed: February 29, 2024
Paul
AustraliaChecked us into a room that was already occupied. Quickly resolved and they gave us a different room.
Great location to get away to the airport.
Stayed in February 2024
Reviewed: February 22, 2024
Agbali
United States of AmericaClean and the staff was really helpful
Convenient clean good breakfast and time
Stayed in February 2024
Reviewed: February 15, 2024
Scott
United States of AmericaThe TV remote did not work.
Location
Stayed in January 2024
Reviewed: January 30, 2024
Erica
United States of AmericaThe hallway and lobby smelled like weed. The breakfast area is very small
The kind, professional staff. Size of the room. Clean room and bathroom. Plenty of parking. Close to restaurants and shopping. Security on site
Stayed in January 2024
Reviewed: January 29, 2024
Margaret
United States of AmericaIt was just ok.
Stayed in January 2024
Reviewed: January 10, 2024
Aubrey
United States of AmericaIt was nothing that I didn't like.
Breakfast and staff
Stayed in January 2024
Reviewed: January 8, 2024
Niki
United States of AmericaThe beds seemed a little small and the noise from the highway but I’m a lite sleeper so mostly my issue.
Location was great for where I needed to be. The staff was excellent friendly and fast even though the system went down mid transaction. Very clean hotel.
Stayed in January 2024
Reviewed: December 27, 2023
Nathelie
United States of AmericaBreakfast was fine, staff was great..
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content