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  5. Reviews of Comfort Inn Trolley Square

Reviews of Comfort Inn Trolley Square This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

19 Allen Street, Rutland, VT 05701, United States of America

#4 of 6 hotels in Rutland

Guests' Choice

Review Score

Based on 568 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    8.2

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    7.4

  • Free WiFi

    6.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 29, 2024

    8.0
    We love this place and aside from the minor stuff listed above it’s great for our purposes.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The parking is not sufficient on busy days. There is construction and unpaved areas around their lot. It’s a small thing but if get in late you end up parking a ways away. Also they only give two towels which is really not enough for two adults one of whom was a woman.

    The room was great, the bed was large and very comfortable. The tv was excellent and everything worked well other than the in room phone which was nonfunctional.

    Stayed in April 2024

  • Reviewed: April 23, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Appeared very old

    Availability

    Stayed in April 2024

  • Reviewed: April 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed. Both my husband and I had a hard time sleeping on it. We both woke up with back pain. The toilet paper holder. We kept knocking the toilet paper off

    Location and staff were great. Pool was nice. Room was clean

    Stayed in April 2024

  • Reviewed: April 12, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Constant sound of doors slamming

    Stayed in April 2024

  • Reviewed: April 9, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    the hall ways felt dim and dingy

    clean room

    Stayed in April 2024

  • Reviewed: April 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Easy to get to, decent parking, friendly staff

    Stayed in April 2024

  • Reviewed: April 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Room - Accessible/Non-Smoking
    • Stayed 2 nights

    The location isn't great as far as the surrounding buildings and neighborhood.

    The front desk staff was excellent, very professional and competent. And the breakfast was much better than I expected. Earlier reviews mentioned no eggs, but indeed they had them. The property was clearly an older building but it has been nicely renovated and is well maintained.

    Stayed in April 2024

  • Reviewed: March 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen Room - Non-Smoking
    • Stayed 2 nights

    Young kids in another room in our area were running in the hall at 7am being very loud. Probably excited about going skiing. Would be nice if there was a bit more sound insulation to keep the rooms quieter.

    I had a bit of confusion with my reservation (went through Booking.com), and needed to cancel 1 room. Nicole (I believe that was her name) worked with me and Booking.com to get the cancellation completed with no issues. Very pleasant and professional.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    Great!
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was small

    It was clean and located close to stores and restaurants

    Stayed in March 2024

  • Reviewed: March 10, 2024

    8.0
    I like this place, but it was pricey for one night
    • Leisure trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    too expensive for a weeknight stay

    close location to Killington

    Stayed in February 2024

  • Reviewed: March 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Terry at the front desk was very pleasant & helpful despite the double shift she was working.. Breakfast included lots of options, but the food was cold. Room was comfortable but run down: 1 of 2 bulbs in desk lamp were out, hole in bathroom wall where doorknob went thru was unrepaired, and neither of 2 goose-necked reading lamps worked. Terry explained new management plans to renovate outside then inside.... (implied that the customers will just have to live with shabby inside for a while). My interpretation is that refresh will be accompanied by price increase, so it will no longer be affordable.

    Terry at the front desk was very pleasant & helpful despite the double shift she was working.. Breakfast included lots of options, but the food was cold. Room was comfortable but run down: 1 of 2 bulbs in desk lamp were out, hole in bathroom wall where doorknob went thru was unrepaired, and neither of 2 goose-necked reading lamps worked. Terry explained new management plans to renovate outside then inside.... (implied that the customers will just have to live with shabby inside for a while). My interpretation is that refresh will be accompanied by price increase, so it will no longer be affordable.

    Stayed in March 2024

  • Reviewed: December 12, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    The doors were not easy to unlock, the Maintenace guy came to help by punching the door lock but every time I tried to open my door it was a struggle.

    Staff was friendly and the pool was nice.

    Stayed in December 2023

  • Reviewed: December 10, 2023

    8.0
    We always stray here. It is nice enough and reasonable.
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Layout is odd, parking is not great on weekends, card keys fail too often

    Close to our son’s apartment, clean, lots of outlets for charging, nice tv. Good shower and bath facilities.

    Stayed in December 2023

  • Reviewed: November 25, 2023

    7.0
    Good
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There should be more than one comfortable chair in the room.

    Near a restaurant and easy to find

    Stayed in October 2023

  • Reviewed: November 17, 2023

    9.0
    Serviceable hotel bw Castleton & Killington, right by Vt Tap House
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Sound insulation is not so good; had to hear convos and TV of neighboring family. Parking is ample, but at one end of hotel only, so bit of a hike, no big deal though. Pricey for what it is, but everything around here is.

    Serviceable hotel, clean room, excellent location between Castleton and Killington. Staff very kind. Stumbling distance to the superb selections of the Vermont Tap House.

    Stayed in November 2023

  • Reviewed: October 21, 2023

    9.0
    Good location for many things you can see and so in the area up to an hour away
    • Leisure trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Hard to let natural light into the room when window is directly in front of parking lot.

    Good location for my needs and convenience

    Stayed in October 2023

  • Reviewed: October 20, 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Could not stay for breakfast

    Stayed in October 2023

  • Reviewed: October 18, 2023

    8.0
    High season in Vermont
    • Leisure trip
    • Family with young children
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    We asked twice to clean the bathroom drain, but for some reason we did not receive this service. Perhaps it was simply impossible for technical reasons ☹️

    The hotel is in a good location, clean, has indoor swimming pool , room has a refrigerator, microwave, and street parking. Quite spacious room. Cleaning upon request. Garbage can be taken out every day. Breakfast is good with a lot of choice.

    Stayed in October 2023

  • Reviewed: October 17, 2023

    8.0
    Nice place to stay
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    Room was clean and breakfast was good also. Swimming pool was great! Nice place to stay.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    7.0
    It was overpriced but I suppose the price was up for leaf peepers but we did sleep well.
    • Leisure trip
    • Couple
    • Queen Room - Accessible/Non-Smoking
    • Stayed 1 night

    No second chair so one of you didn’t have to sit on the bed all the time. No public television station. Sink didn’t hold water.

    Bed was comfy.

    Stayed in October 2023

  • Reviewed: October 12, 2023

    8.0
    Good.
    • Leisure trip
    • Solo traveler
    • Queen Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It is a bit worn and dated.

    Price and location

    Stayed in September 2023

  • Reviewed: October 10, 2023

    9.0
    Annual leaf peeping trip! 🍁🍂
    • Leisure trip
    • Family with young children
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was phenomenal, best we ever had at any hotel!

    Stayed in October 2023

  • Reviewed: October 9, 2023

    8.0
    ' was very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom was very cramped

    Roum was clean and comfortable

    Stayed in October 2023

  • Reviewed: October 2, 2023

    9.0
    Perfect
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    Rooms are big and beds cozy. Quiet, you can hear the railroad in the background on the occasion it goes past, but I love it. Breakfasts good and the lady who greeted us on the desk was super friendly and chatty. Would certainly book again.

    Stayed in October 2023

Showing 1 - 25

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