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  5. Reviews of Comfort Suites

Reviews of Comfort Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

15813 2nd Street, Channelview, 77530, United States of America

#10 of 13 hotels in Channelview

Guests' Choice

Review Score

Based on 136 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.4

  • Location

    7.5

  • Facilities

    7.2

  • Staff

    7.8

  • Value for money

    7.4

  • Free WiFi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 18, 2024

    7.0
    very good comfy
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Location and the dirty pillow cases and sheets overall great

    comfortable very cozy and great staff

    Stayed in March 2024

  • Reviewed: November 20, 2023

    6.0
    Beds we’re comfortable
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Gates were open Saturday night front doors not locked after 12 am and side door open widely the room didn’t have blow dryer and tv not working due to no batteries (remote)I did let the lady know she was no help

    Location and it had gates

    Stayed in November 2023

  • Reviewed: August 28, 2023

    8.0
    I would stay there again very friendly staff and very helpful
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I would have preferred bigger pillows they were a little small and.kind of uncomfortable

    The breakfast was good and the location was perfect down the road from just about every fast food place you can think of

    Stayed in August 2023

  • Reviewed: July 6, 2023

    8.0
    Good quality for an affordable price
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Elevator was broken and it didn’t seem like it was a priority to get it fixed, as we were there for 3 nights and no one worked on it at all. Very inconvenient with 3 children.

    Affordable and overall very nice

    Stayed in July 2023

  • Reviewed: June 5, 2023

    6.0
    It was dirty everywhere. The breakfast area, dirty tables, dirty floors, dirty elevator and dirty hallway. There was a d
    • Business trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was dirty everywhere. The breakfast area, dirty tables, dirty floors, dirty elevator and dirty hallway. There was a dog in the pool area and another dog in our opposite room. The hallway smells and the guests on another room is smoking while his door is open. The hallway smells like smoke. It is by far the “worst managed” Comfort Suite we had stayed at NON-guest are swimming in the pool. The back doors are never closed, there’s a rock wedge on the door to keep it from closing and even if you take the rock off, the doors won’t shut. It has great potential but it will need a revamp in facilities management.

    It was affordable, but you also get what you pay for…

    Stayed in June 2023

  • Reviewed: March 6, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This location needs more than one front desk person especially during the day. I had to wait for someone to come and check me in past 10 minutes, even with me ringing the doorbell and check in was even longer because the clerk was confused about my stay even though I pre-booked and paid online. Also, the janitorial staff had their cleaning supplies left in the ONE elevator the hotel had which put me significantly behind my schedule after the check-in incident.

    everything was ok and looked exactly like the pictures but the service was not really great.

    Stayed in March 2023

  • Reviewed: November 19, 2022

    8.0
    Nice place but needs work on customer service
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nov 14 night front desk young lady was not friendly. Gave us 1 key for 4 people. Asked if there were towels for 4 people in our room. She didn’t know 4 people were in my party or towel situation ( used Booking.com and listed 4 adults). I was told that if there wasn’t 4 towels to come back and she’ll get some. I was tired from driving and didn’t want to track back to the office. Front desk staff in morning of 11/15 was very nice.

    Close to highway,as we were in middle of our drive.

    Stayed in November 2022

  • Reviewed: February 27, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Roomy, clean, comfy

    Stayed in February 2022

  • Reviewed: November 15, 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No free breakfast was provided wich is one reason I chose this hotel. Staff only recommended nearby restaurants.

    Stayed in November 2021

  • Reviewed: August 15, 2021

    7.0
    It was okay but the room did not smell good or clean.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room smelled like mold.

    Staff was very nice.

    Stayed in August 2021

  • Reviewed: August 14, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was not clean (water was green). More importantly, our toilet in our room looked like someone used it before we did. Not flushed or clean. Breakfast- no eggs the whole time we were eating.

    Large, comfortable rooms

    Stayed in August 2021

  • Reviewed: July 29, 2021

    7.0
    Overall it was a nice hotel. The staff that I encountered was nice
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The housekeeper never came to my room. I had to keep going to the front desk for clean towels and toilet paper. The street that it's on looks more like an alleyway than an actual road.

    The breakfast was good. I like that it was close to the interstate and had restaurants close by.

    Stayed in July 2021

  • Reviewed: June 22, 2021

    8.0
    Very Good
    • Family with young children
    • Queen Suite with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I was good but the fold out beds didn't have sheets and we had to keep going down to get some. Housekeeping was no help at all.

    The friendliness and nice it was nice and quiet. Fairly clean.

    Stayed in June 2021

  • Reviewed: April 29, 2024

    3.0
    I would not stay there again.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The first room we were put in with 2 queen beds and sofa, one of the beds had pee and smelled so horrible, the other bed had hair on it in multiple places. The second room was better with the bedding expect the sofa bed, when I opened the sofa bed there were no sheets on it (or anywhere in the room for it) the bed had a halls cough drop in the middle of the bed. Towels were stained with hair in them as well.

    The second room we were put in was very roomy.

    Stayed in April 2024

  • Reviewed: March 26, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Pool wasn’t clean

    Everything

    Stayed in March 2024

  • Reviewed: March 21, 2024

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    The first room had pee stains on pillow cases. And the tile on the bathroom floor was loose my toddler tripped on it an the couch had tears on it where my toddler could get it and they never put wet floor signs down when mopping the hallways or lobby. The outside grounds was dirty with trash then by the third day they cleaned the grounds a little I feel like the hotel could have been cleaner and more organized

    The staff was nice an respectful

    Stayed in March 2024

  • Reviewed: March 17, 2024

    1.0
    Bad bad bad
    • Business trip
    • Family with young children
    • Superior King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty sheets dirty room dont stay here

    Very bad location gates dont lock doors dont lock hotel smelt like marijuana all around

    Stayed in March 2024

  • Reviewed: March 17, 2024

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    We had two wait over an hour to check in also someone was smoking pot. And the elevator was down

    Stayed in March 2024

  • Reviewed: March 12, 2024

    5.0
    Fair
    • Business trip
    • Group
    • Superior Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    It was hot in the room and never really got cold

    Didn’t eat breakfast

    Stayed in March 2024

  • Reviewed: January 26, 2024

    1.0
    The worst mother f****** racist profiling ever
    • Leisure trip
    • Travelers with friends
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The fact that they had constant issues with everything and they didn't even offer any compensation or anything at all

    I like the fact that the guy who checked us in was awesome better than that

    Stayed in January 2024

  • Reviewed: January 2, 2024

    1.0
    It was terrible.
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything could have been better, from the cleanliness to the condition of the hotel. There was an old sock left in our room from the previous guest, the pillows were terrible and we were woken up at 3 am from water pouring out of our ceiling and onto the floor. It looked as though it had happened many times before because it had been patched and painted over several times. I did not notice the spot on the ceiling when we arrived only after the leak began. When i called the staff about the leak they were unbothered by it and rude. I would NOT recommend this hotel to anyone.

    There’s was nothing about this hotel that i liked.

    Stayed in January 2024

  • Reviewed: November 6, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Very nice and clean

    Stayed in November 2023

  • Reviewed: October 5, 2023

    4.0
    Don't take your family here
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This place was filthy!!! The bathroom was missing the knob to get in. There were broken pictures on the walls. There were holes in the walls. This place is not as nice as the pictures show it to be.

    The front desk lady was very polite.

    Stayed in August 2023

  • Reviewed: October 3, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was amazing

    Very nice, super clean

    Stayed in October 2023

Showing 1 - 25

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