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  5. Reviews of Comfort Suites Innsbrook - Short Pump

Reviews of Comfort Suites Innsbrook - Short Pump This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4051 Innslake Drive, Broad Meadows, VA 23060, United States of America

#3 of 4 hotels in Broad Meadows

Guests' Choice

Review Score

Based on 387 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.6

  • Location

    8.6

  • Facilities

    7.2

  • Staff

    7.9

  • Value for money

    7.4

  • Free Wifi

    7.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 3, 2024

    7.0
    Overall, the visit was very pleasant. Loved the big screen TV. The property is on a safe location.
    • Leisure trip
    • Family with young children
    • Double Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The beds were uncomfortable; the phone did not work. I was unable to call for room service. The light in the bathroom blinked uncontrollably.

    Proximity to shopping, restaurants, and parks

    Stayed in June 2024

  • Reviewed: June 1, 2024

    7.0
    My stay was good but it could have been a bit better....BUT I would stay at this hotel again.
    • Leisure trip
    • Solo traveler
    • King Suite
    • Stayed 2 nights

    The lock on my room door on the outside was broken and held on by tape!! It was very hard to get into the room because the door was damaged and the lock would not recognize the key card unless you swiped it at least five times....which was very annoying. Other than the door issues and no Hot Breakfast my room was wonderful. The soft king sized bed was the best part of it all.....I slept well!!

    They did not have a Hot Breakfast because they were waiting on a new stove/oven...no eggs, sausage, bacon etc. everyone was disappointed...had yogurt, fruit and bagels....I needed some protein so I went to a restaurant to get some breakfast.

    Stayed in May 2024

  • Reviewed: April 21, 2024

    7.0
    It was a pleasant, relaxing stay.
    • Leisure trip
    • Solo traveler
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Found some trash in my room when I checked in. The room seemed fairly clean otherwise. The fitness center was small and didn’t offer a lot. The breakfast was a little disappointing but it’s free so no big deal.

    Big room for great price and very comfortable bed.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The walls were thin, and you could hear people yelling and slamming doors all night.

    It’s a nice quiet environment. It’s clean and friendly.

    Stayed in April 2024

  • Reviewed: December 3, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 9 nights
    • Submitted from a mobile device

    I don’t eat there at all

    Stayed in December 2023

  • Reviewed: October 24, 2023

    8.0
    Will stay again
    • Leisure trip
    • Couple
    • Double Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was horrible the cornbeef and hash was nasty and the waffle mix was real oily. They have the room to have a better breakfast.The indoor pool had sand at the bottom of the edges and corners.

    Everything was great to the room and staff and the other stuff they have there

    Stayed in October 2023

  • Reviewed: October 23, 2023

    6.0
    The bedding is old and torn, the room were were in had a door to the next room - hence we could hear ourselves. Also, fo
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Location is great and staff members are welcoming and helpful

    Stayed in October 2023

  • Reviewed: October 21, 2023

    6.0
    Good accommodations to match the price.
    • Business trip
    • Solo traveler
    • King Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast was not as good as I had hoped for. There were no waffle mixture, and there was no milk for the cereal.  I did not have hot water in the shower, but it was tolerable. 

    The property was located in a nice quiet area. Easy access in and out of the parking lot.

    Stayed in October 2023

  • Reviewed: October 19, 2023

    8.0
    Very nice place to get rest and relaxation. I recommend for people to stay there.
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Clean, cozy, and comfortable

    The people was really nice.

    Stayed in October 2023

  • Reviewed: October 18, 2023

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Double Suite
    • Stayed 1 night
    • Submitted from a mobile device

    only thing is that the checkout time is early 11 am.

    Breakfast was good, room was good and comfortable.

    Stayed in October 2023

  • Reviewed: October 12, 2023

    8.0
    Good value, good location. Would stay there again.
    • Leisure trip
    • Family with young children
    • Double Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Great!!

    Stayed in October 2023

  • Reviewed: October 4, 2023

    6.0
    Met our needs for onward travel.
    • Leisure trip
    • Couple
    • King Suite - Disability Access/Non-Smoking
    • Stayed 1 night

    Ash left by bedside lamp in room. Reported dog pee on the tiled floor in the reception to the lady on duty. It was still there over an hour later. Staff did not appear to care.

    Location great.

    Stayed in September 2023

  • Reviewed: October 2, 2023

    6.0
    The staff was very friendly, and did the best they could to accommodate us.
    • Leisure trip
    • Group
    • Double Suite
    • Stayed 2 nights

    Need better service about key activation to access the rooms. I was very disappointed for having to stand outside in lobby for about 45 minutes, with about 15 or more others, after a long, tiresome day with cranky kids after returning back from a family reunion. The bathroom had brown stuff around the outside on the sides, Sheets had hair on them. Thought maybe i would've been reimbursed something for my misery,especially since I had to pay for two rooms.. Poor hospitality! Our Family resides there every year for Family Reunion, but I think next year we may have to change location

    The breakfast and location was good.

    Stayed in September 2023

  • Reviewed: September 26, 2023

    8.0
    Great room. Great staff.
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing really

    Spacious room

    Stayed in September 2023

  • Reviewed: September 21, 2023

    7.0
    Good
    • Family with young children
    • Double Suite
    • Stayed 1 night
    • Submitted from a mobile device

    How small the beds were, and my door wouldn't shut normally. I had to literally slam it shut because if you didn't, anyone could still come in.

    The room was nice overall

    Stayed in September 2023

  • Reviewed: September 18, 2023

    6.0
    Had roaches
    • Leisure trip
    • Family with young children
    • Double Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Location

    Stayed in September 2023

  • Reviewed: September 16, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The shower seemed small

    Stayed in September 2023

  • Reviewed: September 5, 2023

    8.0
    The front desk clerk A. Brown was very friendly.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    When we checked in the room only had one washcloth.

    Nice room’

    Stayed in September 2023

  • Reviewed: August 20, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Waiting around for staff at the front desk. They were very nice but never around.

    Stayed in July 2023

  • Reviewed: August 8, 2023

    6.0
    Before you rent a room make sure the door can opened physically and isn't sticking.
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Door was almost physically impossible to open by me. I had to get Staff or passers by to open it for me. Everyone struggled including the Staff to get the stuck door open each time with shoving on it to get into the room.The room had a dampness issue as the tissues and TP were limp from dampness in the room. A dog in the next door room whined and barked most nights of my several day stay, all hours of the night, and I am not sure whether it was left unattended, the owners were deaf or what was occurring. I tried calling the Front Desk but the room phone didn't work though plugged in. I tried to call the Front Desk from my cell phone and no response. I checked out. I've stayed here before and had a better experience. Would I return at some point in the future to give the Comfort Suites another chance? Perhaps since so far its a 50/50 split with 1 good stay and this not a good stay. But there are so many other good hotels that deserve the business so maybe not?

    Location. Size of room.

    Stayed in August 2023

  • Reviewed: July 29, 2023

    7.0
    good
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 4 nights

    Poor Wifi

    Good value

    Stayed in July 2023

  • Reviewed: July 23, 2023

    6.0
    Affordable for family travel
    • Leisure trip
    • Family with young children
    • Double Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The pool area looked very run down. Ceiling tiles collapsing. Water was less than clear.

    It was affordable and close to amenities on our way to destination.

    Stayed in July 2023

  • Reviewed: July 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pet fee is extravagant! Too much!

    Well kept!

    Stayed in July 2023

  • Reviewed: June 29, 2023

    7.0
    Other than the tub situation, it was good.
    • Leisure trip
    • Family with young children
    • Double Suite
    • Stayed 1 night

    The tub was dripping, not clean and had been painted. I borrowed cleaner from the front desk and tried to clean it but wasn't successful. The ring was still there, and the paint started coming off. The tub needs to be replaced.

    Location/services was good.

    Stayed in June 2023

Showing 1 - 25

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